Quattro gets 5 stars for how responsive the Four Seasons and Quattro management (President Jim FitzGibbon, General Manager of East Palo Alto, Tracy Mercer and his staff) were to my initial rather negative review of the restaurant. They contacted me right away and were extremely responsive to my comments. I just returned from a wonderful 2 hour lunch there with the General Manager. In addition to enjoying the food, I appreciated the fact that we discussed in concrete terms ways in which service, quality, proportion of food, could be improved. We even talked about price points! The fried calamari was fresh this time and the tuna tartare was divine. I also really enjoyed the sea bass, an item I tried for the first time. I had a bit of the risotto with duck confit and it was also delicious. It appears that the chef had even made attempts to improve on the vegetable salad which was still on the menu. We talked about the correct proportion of risotto for the price point. The coffee and biscotti were excellent, as always. I truly appreciated how gracious everyone was at Quattro today, including Alessandro Cartumini, the Executive Chef, and really how willing they were to give due consideration to my suggestions and comments. I will definitely go back to Quattro and would recommend it to my friends! For those of you who have not always had the best experience there, I would suggest that you give it another try because the managment and staff seem really committed to positive change.
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