Stayed four nights as base for visiting family and San Francisco. Room and facilities very good. Staff and service very good. Disappointed that my hire car was damaged the first night in hotel car-park by being "keyed". Whilst I accepted it was not hotels responsibility I reported it to the two late turn male receptionist for the hotel information and awareness. Was really hacked off by their attitude.One completely ignored me and started shuffling papers, and the other didn't even acknowledge what I was informing them off. Overall nice hotel and the rest the staff really friendly and helpful.