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“Old Fashioned customer service” 5 of 5 stars
Review of Holiday Inn Dublin

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Holiday Inn Dublin
3.5 of 5 Hotel   |   6680 Regional St., Dublin, CA 94568   |  
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Ranked #3 of 6 Hotels in Dublin
GreenLeadersSilver level
Kingsville, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Old Fashioned customer service”
5 of 5 stars Reviewed March 31, 2014

I have been staying at this hotel for about three years. It is an older hotel, and in some ways shows in the structure. However, the staff and commensurate service delivered is like nothing I ever experienced.

There were some concerns I brought to the attention of management. Immediately, all was rectified to my satisfaction, indeed, I think simply because that is the trade mark of this hotel and not that I visit here frequently. Indeed, the Manager went out of his way to ensure I was having the best experience at his hotel by having his staff bring me a complementary wine.

Rosa at the Bar/Restaurant has been there for at least two+ years and it shows in the level of customer service delivered. Good ol' bar tender chat plus outstanding meals make me feel not quite but sorta like home. The folks know who pays their bills and they show it by how they treat you, like you are simply special. I continue to come back here because of the treatment they consistently insist on giving me as one of their customers.

Oh, too, the location is central to a lot of things Dublin and of course to the Bay area. Safe and secure, I even like to take a jog in the early morning without any concerns in the area vicinity of the hotel. I simply recommend for the quality delivered and experience you receive.

Room Tip: best on the wings to the east
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Green Features: Ask for Rosa and Paula at the Restaurant and Bar. Manager is Paul.
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, April 10, 2014
Dear Robert G - thanks for choosing to stay with us at the Holiday Inn Dublin during your recent trip to the area. And thank you for taking the time to provide us your feedback. It is always great to hear from our guests about enjoying the hotel, the amenities, and our staff. Our staff works hard to provide each of our guests with an outstanding experience that they deserve. We truly appreciate your loyalty, and we look forward to hopefully having you back to stay with us again soon. Thanks again,
Paul Munyasia CHA
General Manager
925.574.7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    75
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 15, 2014

From the cool music playing under the canopy as you drive up to the great staff, this place is super.

Despite being next to I580, no traffic noise disturbed me at all. It's very clean, plenty of parking and every staffer I met was great to deal with.

There's an Outback Steakhouse across the parking lot, a big bookstore down the street and plenty of other stores really close by. Hooter's is close by also, if you like that sort of place. I don't.

Breakfast is good but I can't say enough good things about the staff. I had a good time here and I'll be back soon for sure!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, April 10, 2014
Dear Herod L - thanks so much for choosing to stay with us during your recent trip to the area, and for taking the time to share your experience. It is great to hear you enjoyed your stay, and in particular the amenities and service from our staff. We appreciate your feedback and your loyalty, and look forward to having you come back to stay with us again soon. Thanks again,
Paul Munyasia CHA
General Manager
925.574.7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OC
1 review
5 of 5 stars Reviewed March 14, 2014

Came there and stay for a business trip it was my first time in Dublin and like all first timers I'm almost always lost in my surroundings...but lo and behold. . There sales rep I believe named Kirsten! She was all smiles and such an invigorating attitude! She was helpfull and friendly from the get go.. she answered all my questions, pointed me out to the ins and outs of Dublin and the places I should check out while I'm staying there! It was a pleasant trip and I wouldn't hesitate to stay there again in the future and you can be sure I would be referring Holiday inn dublin to my friends and colleagues!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, March 15, 2014
Dear Dante831 - thanks for staying with us during your recent trip to Dublin. Feedback from our guests is very important to us, so thank you for taking the time to share yours. It is great to know you enjoyed your stay at our hotel and in the area. We appreciate your business, and look forward to having you come back to stay with us again hopefully soon. Thanks again,
Paul Munyasia CHA
General Manager
925.574.7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salina, Kansas
1 review
4 of 5 stars Reviewed March 5, 2014

I was there for 3 weeks and although the hotel itself had it's share of problems, the people that work there are amazing! Chris, who is the concierge, was an above and beyond type of person. He answered all my questions and drove me all over the place without any problems. He is, by far, what every hotel should have as an employee!! Thanks Chris! Rosa, who ran the bar/restaurant, was as friendly and helpful as they come. She was always smiling and asking how things were going. Incredible lady!! Alex, who works in the restaurant, was also an amazing host. She made me feel comfortable and always greeted me by name, which I really appreciate! Overall, everyone was very friendly and helpful but those were the standouts for me. Hope to see you all again in the future if I come back for more training!! Thanks again!!!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, March 6, 2014
Dear EJ Ort O - thank you for choosing to stay with us during your recent (and long) trip to California, and for taking the time to share your feedback. It is great to hear you enjoyed staying with us, and especially enjoyed our staff. Providing all of our guests with great experiences each and every stay is our number one goal. We enjoyed having you stay with us and hope to have you back to stay with us again sometime soon. Thanks again. Rgds,

Paul Munyasia, CHA
General Manager
925-574-7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAlester, Oklahoma
1 review
5 of 5 stars Reviewed March 3, 2014

This was by far the best hotel experience that I have ever had. The entire staff went above and beyond to make sure that my stay was the best possible. My stay was three weeks in length. There was never a day that I wasn't greated with a smile and made to feel as though I was the most important customer the hotel had. Rosa was excellent in the restaurant. The food was great! The waitresses were awesome. Especially Alondra and Paola. Great service!!! The staff at the front desk was always amazing. Sydney was especially helpful. Last but not least, Chris was a fantastic driver. Thank you for an excellent experience!!! I will definitely recommend this hotel to friends and family!

Room Tip: All rooms are great!
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, March 6, 2014
Dear Dwight H - thank you so much for choosing to stay with us during your recent visit to California and for taking the time to provide us with feedback. It is really great to hear you enjoyed your stay and especially enjoyed our staff. I can assure you that all our guest feedback is shared with our staff, and yours will too! Please come back and stay with us again sometime soon. Thanks again,

Paul Munyasia, CHA
General Manager
925-574-7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 28, 2014

The staff at the Dublin Holiday Inn is outstanding! Our meeting room was setup and ready to go on time. Our team of representatives never left the building due to the convenience of the in house restaurant and the high quality of meals served for Breakfast, Lunch and Dinner. Rosa and her team go out of their way to accommodate as do the personnel on the front counter. The rooms were clean and fresh each day. I Highly recommend a visit!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, March 6, 2014
Dear Steven - thanks for choosing to stay with us and utilize our meeting spaces. It is great to hear your meetings all went well and you were able to enjoy our facility, staff and restaurant. We pride our selves in not only being a great hotel with a great location, but having some of the best staff and meeting facilities in all of the tri-valley, and we are glad to hear all were enjoyed by you and your team. We appreciate you taking the time to share your experience, and hope to have you back to stay with us and utilize our meeting facilities again very soon. Thanks again,

Paul Munyasia, CHA
General Manager
925-574-7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2014

The Hotel was comfortable; nice and clean rooms, very important. For 3 weeks I enjoy the good food and nice family treatment that I received most from Rosa restaurant Manager and her staff.
Thank you Rosa and the rest of the crew!!

Room Tip: Higher floors less noise!
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDublin, General Manager at Holiday Inn Dublin, responded to this review, February 27, 2014
Dear omaira - thank you so much for choosing to stay with us during your recent visit to the area. We are so glad to hear you enjoyed your (long) stay, including the food and staff at our restaurant, the Ballybunion Bar and Grille. We appreciate you taking the time to share your experience and you can be sure we will share your feedback with Rosa and our entire staff. We look forward to having you back to stay with us again sometime soon. Thanks again.

Paul Munyasia CHA
General Manager
925.574.7101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dublin

Address: 6680 Regional St., Dublin, CA 94568
Phone Number:
Location: United States > California > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Dublin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Dublin 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
The Holiday Inn Dublin-Pleasanton, the most perfectly situated hotel in all of the Tri Valley. Our hotel is situated in Dublin, Ca. Off the I-580 and I-680 freeway exchange and within walking distance from the Dublin-Pleasanton BART station. ... more   less 
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Also Known As:
Holiday Inn Dublin Hotel Dublin
Dublin Radisson Hotel
Radisson Dublin

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