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“Don't expect any concern for your safety.” 1 of 5 stars
Review of Embassy Suites Hotel Los Angeles-Downey

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Embassy Suites Hotel Los Angeles-Downey
3.5 of 5 Hotel   |   8425 Firestone Blvd., Downey, CA 90241   |  
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Ranked #3 of 8 hotels in Downey
Petaluma, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Don't expect any concern for your safety.”
1 of 5 stars Reviewed January 10, 2013

Nice enough place, but they have curtains that can get caught in the front door, so be careful when you leave the room. We left for dinner and came back to find our door up with the curtain stuck in the door keeping in open. When I went down to report it, I basically got the blank stare from from the two ladies at the front desk. No calls to maintenance, security, offer of a different room....nothing.

Oh, and check your credit card on the way out. I had purchased the room from them online and yet they still saw the need to charge my card for the room. Wasted my time when they first told me I did not pay for the room and after a few minutes they realized I did.

Room Tip: Make sure you check the door to your room when you leave to make sure the curtain isn't stuck in...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michelle-escobedo, Manager at Embassy Suites Hotel Los Angeles-Downey, responded to this review, January 16, 2013
Thank you fmc_sonoma for your review. I am so sorry about your experience. I can certainly understand and appreciate your concerns.

The safety and security of each of our guests is very important to us. We will continue to monitor the situation to be sure that we are taking every precaution to provide a safe and secure environment for hotel guests.

Again, thank you for making the effort to share your thought. We value you as a guest, and I do want you to know that your concerns are our concerns! I hope these events will not deter you from choosing our location for future travels, as I hope for your reconsideration.

With Kind Regards,

Michelle Escobedo
Manager on Duty
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2013

We stayed here 4 nights for our visit to attend the Rose Bowl game and do some other activities. This hotel was centrally located relative to the locations we needed to travel to across the Los Angeles area. The room was rather large, with a separate bedroom and living room areas. The furniture and carpet was rather old, but everything was clean and the room was generally comfortable for the two of this.

The breakfast was great. Made to order omelets, sausages, pancakes, waffles, fruit, yogurt, a good selection of drinks, and more. Breakfast is served in the very nice indoor courtyard. The courtyard has coy ponds and some turtles with nice stone work and plants. It was nice to have a large open area to eat breakfast rather than a cramped room like many hotels have.

Every day in the early evening the hotel serves free drinks to guests in the courtyard. We sat down for a few beers and rum & cokes when we could make the time. The bartender is a little bit slow but we had our fill of drinks on the house. We also spent some time in the hotel bar on New Year's Eve. It's a convenient place to have some drinks later in the night without leaving the hotel.

Stayed December 2012, traveled with friends
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Northern California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 4, 2013

This is a good embassy suites hotel. The lobby is a fun, authentic feeling mission style with murals inside the arches, sitting areas, fountains and pools with koi and turtles. The rooms were standard with two double beds and the sofa bed, two TVs, nicely appointed bathroom with granite counters. Plenty of room for the five of us. The balcony offered a nice view of downtown LA in the distance. Breakfast was great, and the mangers reception had plentiful sacks and drinks. The area felt quite safe, a Mimi's cafe in the parking lot, other restaurants nearby, and a complete mall a few blocks away. There's a classic Bob's Big Boy and an early original McDonalds on Firestone. We stayed here to go to the Rose Parade and Rose Bowl game. It took about 20-25 minutes taking the 605, which was about a mile away on Firestone. (Hotels closer to Pasadena were booked or too expensive.) This hotel is equidistant to 5, 710, and 605, so it is pretty easy to get to and is easy to get back to a highway. The city of Downey is pretty basic, middle classish with moderate homes, standard banks, stores, churches, schools. All seemed graffiti free and there were no bars on the windows, so the feeling was pretty good. It is not a super cute walking district, more business as usual, although some new restaurants looked like they were opening soon. So overall it's a good family friendly central location in greater Los Angeles. It is not near anything, but it's not that far from everything. The Downey Music Center was adjacent to the hotel.

Room Tip: Rooms facing north have a view of downtown, East of the San Gabriel mountains. Up high is better to...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 27, 2012

The older Embassy suites hotels can look very faded even if cared for well. This hotel was not cared for well. Strange furniture, grimy dirt-colored carpets, a shower that hadn't been scoured in years, hvac that turns off entirely if (in the hotel's view) the outside temp is between 55 and 70degF.: just a few of the problems. And that cooked breakfast? Only if you don't value your time, the line was never shorter than 15 people every time I checked. Even profit center items, such as vending machines, were out of order.

The only plus was front desk staff, which seemed to care when I had a request. But they didn't care to ask why I checked out after one night and moved somewhere else due to the accumulated grime throughout the room and the hotel.

  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michelle-escobedo, Manager at Embassy Suites Hotel Los Angeles-Downey, responded to this review, January 16, 2013
Thank you Dick R for your recent review. I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand.

A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest and I want you to know that your concerns are our concerns! I truly hope these events will not deter you from choosing our location for future travels, as I hope for your reconsideration.

Warmest Regards,

Michelle Escobedo
Manager on Duty
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Abbotsford, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2012 via mobile

Business trip...9 people from different parts of US and Canada. Hotel was very accommodating! Breakfast in the Courtyard was amazing, so well organized! Rooms were very clean, only complaint was my room was missed once. The shuttle service they supposedly provide let us down every day and we had to scramble to arrange alternative transportation to our training facility so I would suggest outsourcing transport. That was the only major let down. Great ambience, friendly staff! Food in the restaurant was delicious! They have a happy hour but we never made it back in time... Definitely a nice hotel!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MusicTraveler2
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 11, 2012

A pretty good location for Downey, and the rooms are fine. Restaurant, bar and manager reception area all could use upgrading. Better food, drinks, and atmosphere would all be welcome. The manager reception serves really cheap swill for drinks, though the bar is OK. Food was acceptable, but very limited, and quite honestly not that appealing in general. There are a couple of restaurants in walking distance, but nothing to recommend highly.

Room Tip: Back side of the hotel is quieter.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Diego, California
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 7, 2012

My wife and I spent one night in this hotel. I really don't like this open concept courtyard in the middle of the hotel becuse you can hear when somebody drops a fork five stories below.
But the most unusual thing was an HVAC; it turns ON automatically if the outside (not inside) temperature is above a certain value, and turns heating ON when the outside temperature is below a certain treshold. In between those values two extreme temperatures, nothing. They just don't trust guests to operate the AC.
If you are cold, they bring you a small electric heater. Very strange.

Room Tip: May I suggest another hotel?
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Embassy Suites Hotel Los Angeles-Downey

Address: 8425 Firestone Blvd., Downey, CA 90241
Phone Number:
Location: United States > California > Downey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Downey
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Los Angeles-Downey 3.5*
Official Description (provided by the hotel):
New living room parlor ... more   less 
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Also Known As:
Downey Embassy Suites
Embassy Suites Downey

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