Check in service was terribly delayed by unknowledgeable staff, reservation was screwed up somehow, so they put us in a hot tub room instead of the regular room we reserved.
The hot tub didn't work though, the jets wouldn't turn on at all. the carpet was dirty, the bedding was stained, and when I ask the front desk for new sheets, she told me, I could bring you some new ones, but unfortunately, most of them have stains on them right now. That, in itself, was shocking to hear her say/admit that.
The TV didn't work right, and when I complained about it, she told me to fix it, all I had to was turn the TV around, look and see if the cord was loose, and wiggle it a little bit to fix it... how rude.
The restroom has what looked like someone's boogers/mocos on the wall, and the trashcan had some crumpled up toilet paper in it... the maid must have missed it.
The refrigerator didn't work right, and the inside of the microwave was dirty.
The shower, once we gave up on the hot tub was not any better. The hot water would come and go, giving you that burn/freeze, burn/freeze feeling i get at home when I'm in the shower, and someone flushes the toilet over and over... which was really upsetting.
The customer service at check out was worse than check-in, and the breakfast ended at least 30 minutes earlier than posted, because they ran out of food, they told me. I asked why they had posted hours, and they said it was a guideline, because on busy mornings, they do sometimes run out of food.
the internet worked well
the corporate customer service was apologetic, and sent me a voucher for half off at a different Choice hotel.
- Official Description (provided by the hotel):
- Nice hotel in the heart of Downey, close to Knott's Berry farm, Disneyland and Universal Studios. LAX 17 miles and Long Beach Airport 12 miles. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Downey
- Downey Comfort Inn