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“Wonderful stay” 5 of 5 stars
Review of American Inn

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American Inn
2.0 of 5 Motel   |   12644 Lakewood Blvd., Downey, CA 90242   |  
Hotel amenities
Ranked #4 of 8 Hotels in Downey
1 review
1 helpful vote 1 helpful vote
“Wonderful stay”
5 of 5 stars Reviewed March 5, 2015

My girlfriend and I were looking for a place to relax for a week, after hours of browsing for a nice place for less than a hundred dollars a night, we found one.
When we arrived, we were both a little disappointed at first sight. It's very different from other places we had even e'er stayed at. But, as there is saying, you can't judge a book or a person by their cover. It's true. Once we stepped into our room, we were extremely suprised and happy. The room had everything a couple would need to rest well. The place was newly remodeled and super clean. The nights were very quiet and we both enjoyed our stay here. For those that are looking for quality for a cheap price. This place is the best. The check in process went smoth and quick. There might be some people that beg to differ. But, in my opinion, the staff here are nice people, they may look mad, but if you worked hard your whole life and went through tough times, you would understand that facial expressions tend to cease.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, March 18, 2015
Thank you for providing us with your feedback on your recent stay at American Inn. We are glad to hear that our property exceeded your expectations. As you were able to see our newly remodeled rooms come fully furnished with a flat screen television, microwave, fridge, Iron and Iron board. We also offer free Wi-Fi and parking. Please know that we are centrally located to most attraction places such as Knott's Berry Farm, Universal Studios Hollywood, and Disneyland. We look forward to your next visit at American Inn.

Sincerely,
Guest Relations Manager
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33 reviews from our community

Traveler rating
    20
    4
    4
    3
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Bellevue, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 28, 2015

did not care for the office area where you check in, but overall a good value for a clean, newly remodeled room with a comfortable bed and good space to put your luggage. complete with small refrigerator and microwave.

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, March 18, 2015
We are happy to hear that you enjoyed your stay at our Downey property. As you were able to see, our recently remodeled rooms come with a flat screen television, microwave, fridge, coffee maker. You will be happy to know that we are located near many shopping centers, major freeways, so going to such places like Disneyland or Universal Studios Hollywood takes only minutes. We hope you can consider American Inn on your next visit to the city of Downey, California.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Maria
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 28, 2014

Have stayed here before and it was fine for the price. Stayed again for Christmas holiday and very disappointed! Owner/manager stands behind a very thick glass window at check-in and you can't hear him talk, all I heard was room 102 as his slid the key under the security opening. He was not friendly at all and lacked customer service skills. Room had a strange smell, I thought someone had smoked in non smoking room, my husband thought it was the bedspread & linens. At all hours of the day and night the manager is patrolling the parking lot/driveway and walks past room windows as if checking on you. Uncomfortable situation and will not be staying here again. Would not recommend

Room Tip: rooms #101-104 get major street noise all day and all night.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, January 14, 2015
Thank you for deciding to stay at American Inn during the Christmas season. We are happy to hear that you are a returning guest. We also apologize for the experience your encountered during your most recent stay. Please know that ever since your review, we have spoken with the person that checked you in and have retrained this person. Now, regarding the night window, we are working on a way to make this night window more sound friendly so both the guest and team member can hear each other clearly. We will keep you inform on this situation. We truly hope you will be able to give us another opportunity at staying with us on your next visit to the Downey/Los Angeles area.

Sincerely,
Guest Relations Manager
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Texas Gulf Coast, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 2, 2014

The rooms were very nice, modern and clean. The only con was there was an odor in the bathroom from the fan whenever you turned it on. The beds were comfortable. The location was great. If I remember, In-n-Out burger was really close. A great value.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, September 9, 2014
Thank you for taking a minute out of your busy schedule to provide us and future guests with your feedback on our Downey property. We are happy to hear that you liked our newly remodeled rooms, and that the beds were comfortable. We hope you were able to enjoy our free Wi-Fi, as well as parking. Yes, we are located near many shopping centers such as Stonewood Mall, and the Downey Landing Mall. The nearby restaurants that are located next to are Elephant Bar, Chili's, Rubio's, Jamba Juice, Coldstone and of course an In-N-Out burger down the street. Thank you again for the great comments about American Inn and we hope you will consider staying with us on your next visit to the Los Angeles/Downey area.

Sincerely,
Guest Relations Manager
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London, United Kingdom
1 review
3 of 5 stars Reviewed July 16, 2014

This motel is decent for the area...
Your five to ten minutes from walmart or walgreens and 6 for fast food.
Train line is 5 min walk and goes to long beach or downtown la via metroline.
It looks better on the inside than the outside.
The room was modern and great, wifi was decent and bed was comfy.
Friendly cleaning staff.

Downsides :

Front-desk staff weren't friendly at all.
It wasn't clearly stated that you would have to pay before entering the room until you arrive.
At check out he couldnt wait to get me out and didnt state the checkout time.

On odd occasions i noticed that after flushing the toilet, the bathroom started smelling like a sewer. Coming from the bath drain. Because i was out most of the time it wasnt a big problem. But to someone with children it would be an issue.

To be honest for long term (19 nights i stayed) the overall experience is not worth the price. Great for a few nights or a week. But for longer than its a rip off.


Id try somewhere else near by

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, July 24, 2014
Thank you very much for deciding to stay with us for the last couple of nights (19 nights to be more specific). We are glad you liked our newly updated rooms. We worked really hard on improving the inside conditions of our room, and are happy to know that valued guests such as yourself greatly appreciate all the hard work with did with the improvement of our immaculate rooms. We will gladly look into the issues you encountered with our rooms, and we truly hope that on your next visit to the area you will be able to book with us again. Thank you for the wonderful comments once more.

Kindly,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 13, 2014

Pros:
- Rooms were surprisingly very clean. Everything seemed newly renovated, so the decor was very modern.
- Wifi access was consistent and moderately fast for hotel wifi
- Conveniently located by the freeways.

Cons:
- Front-desk staff weren't outwardly friendly as you would hope they should be. Since I didn't run into problems, I didn't have to deal with them other than during check-in and check-out. I can't imagine how they would be if a problem were to occur.
- After flushing the toilet, the bathroom started smelling like a sewer. I didn't bring it up as I was just staying for the night, but I definitely would have otherwise.

Overall: A nice and clean short-term stay, but don't expect high-quality service.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, July 16, 2014
Thank you for taking a minute out of your busy schedule to provide us and future guests with your feedback on our Downey property. We thank you for the great comments you have regarding our newly renovated property. As you were able to see on your stay, we have update all our rooms with flat screen television, microwave, fridge, iron and Iron board. The room also comes with a personal coffee maker, as well as free Wi-Fi and parking. Also, thank you for the comments you have about our front desk team members, we will work on helping them improve their customer service, and we hope that by the time you come back to stay with us, their customer service will be better and to your liking.

Kindly,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

Rooms are excellent for the price, very clean and modern. The outside is very clean and the landscape area is manicured. Also really like the floors, not carpet to me makes the room much cleaner. I do agree with a previous review, the staff when you check in were a bit cold and they don't communicate too well, but I wouldn't say rude though. I also like the fact that they do have parking stalls a bit larger so when I parked my truck I felt there was a good chance I wouldn't get a door-ding. And yes, I agree, the walls are very thin, you can definitely here your neighbors, and knowing this, rest assured they can hear you. But overall I think most would be very pleased with staying here.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at American Inn, responded to this review, July 16, 2014
Thank you for giving us a chance of staying at the American Inn this past weekend. We are happy that you liked our newly remodeled property and that the room was to your liking. Yes, even though all our rooms are brand new, our room rates are always at an affordable rate. And yes, here at American Inn, we feel have forgone the usage of carpets and have opted for a clean wooden floor. Our Wi-Fi is fast and free, as well as our parking. Thank you again for the wonderful review and we hope to see you back at the American Inn on your next trip to the city of Downey.

Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about American Inn

Address: 12644 Lakewood Blvd., Downey, CA 90242
Location: United States > California > Downey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Downey
Price Range (Based on Average Rates): $
Hotel Class:2 star — American Inn 2*
Number of rooms: 19
Reservation Options:
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Also Known As:
American Hotel Downey

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