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“Would not recommend!” 3 of 5 stars
Review of Country Inn & Suites by Carlson, Dixon

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Country Inn & Suites by Carlson, Dixon
2.5 of 5 Hotel   |   155 Dorset Drive, Dixon, CA 95620 (Formerly Comfort Suites I-80 W. Of UCD)   |  
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Ranked #4 of 4 Hotels in Dixon
Honolulu, Hawaii
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Would not recommend!”
3 of 5 stars Reviewed December 9, 2013

I should probably start off with the positive and say, the bed was very comfortable and the staff was friendly, nice, and as accommodating as possible. But this hotel has some real problems. The first night we checked in, we were initially given a handicapped room, which I do not prefer, because there is never room for one's toiletries in the bathroom. The second room was way too noisy (it was as if the couple next door were sitting in our room) and had two beds - we had specifically asked for a King Bed. The third room was fine. Because we checked in late and had been travelling all day, we slept in and took our "Do Not Disturb" sign off, when we left the room, at approx. 11:15am. Came back that evening and the room had not been cleaned. I called down to the Front Desk, explained what had "not" happened and was told, the maid makes one sweep of the hallway and if the DND sign is out, she skips over the room. I can understand that, if we had been in our room until 2-3 in the afternoon, but 11:15 is a more than reasonable time to leave. The girl was somewhat sassy and said that she could come up and make our bed. I said, I can make my own bed, but the whole reason for a vacation, is so I don't have to!!! That was that!
Breakfast, we were told, was served from 6-9am, but when we came down at 08:45, there was nothing left but one slice of bread and one muffin. Next morning, same thing and it looked like the same slice of bread and muffin!!
The last night, we never got hot water - it was lukewarm, at best. Nothing like looking forward to a nice, hot shower and never getting it! The elevator was also inop. I told my husband, I hoped it would be working the next morning, since we were checking out and had two big bags to take with us. The carpet in the elevator was dirty and needed a good cleaning or needed to be replaced.
The hotel is in a good location, but definitely needs some work and somebody looking after things a bit better.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy H, General Manager at Country Inn & Suites by Carlson, Dixon, responded to this review, September 6, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.



Sincerely,

Tammy Haynie
General Manager
Comfort Suites Dixon, Ca
(707) 676-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    26
    16
    8
    5
    8
See reviews for
19
10
6
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Oakley, California
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 4, 2013

Cheaper then staying in Davis and only 10 min. away. Not much to eat near this hotel unless you want fast food. Cattlemens is close by Buds in downtown Dixon is also pretty good. Easy on/off to interstate 80.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy H, General Manager at Country Inn & Suites by Carlson, Dixon, responded to this review, September 5, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Tammy Haynie
General Manager
Comfort Suites Dixon, Ca
(707) 676-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

It is a nice place to stay. Nice rooms, clean and ver quite. I will come back for sure. The people working there are very nice espcecially salman. I am happy that he checked me in because that just showed how sweet some people can be. But the night guy was drunk and was mean. I would recommend to not have night auditors like him. but overall my stay was great. I am looking forward to come back again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy H, General Manager at Country Inn & Suites by Carlson, Dixon, responded to this review, September 5, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Tammy Haynie
General Manager
Comfort Suites Dixon, Ca
(707) 676-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I staied there recently, was nice n no noise. Salmon was realy nice n was rely helpfull. Did early checkout and this night guy was drunk i could smell his breath. Whch was realy umprofesaional. After all everything was ook.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy H, General Manager at Country Inn & Suites by Carlson, Dixon, responded to this review, September 5, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Tammy Haynie
General Manager
Comfort Suites Dixon, Ca
(707) 676-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
314 reviews 314 reviews
98 hotel reviews
Reviews in 151 cities Reviews in 151 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed September 14, 2013

This is a pretty new property and a nice place to stay. The pillows are not good, but the bed is very nice. The energy saving features are too much for me. I do not like all of them. The breakfast was a little below average and not as good as Holiday Inns or Hamptons..

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 16, 2013

Sometimes, after a long road trip, getting a clean, spacious, and quiet hotel room is most welcome. That is what Comfort Suites Dixon provides.

I often need a hotel close to UC Davis and, although located in Dixon, it is a short drive on the freeway and, in terms of minutes, just as close as a stay in east Davis. Note that due to construction activities on I-80, however, the drive from Davis to the hotel is currently longer.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2013

Comfort Suites, 155 Dorset Drive, Dixon, CA, US, 95620 is very nice hotel to stay. I have stayed once when I went for my child graduation at UC Davis. I paid $160.00 per night without tax, but I was very happy to stay there. It was very clean and staff was nice. Continental breakfast was very good. I will stay there again.

Room Tip: good size room
See more room tips
  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson, Dixon

Address: 155 Dorset Drive, Dixon, CA 95620 (Formerly Comfort Suites I-80 W. Of UCD)
Phone Number:
Location: United States > California > Dixon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Dixon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson, Dixon 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to this all-suites Country Inn & Suites located between UC Davis and Vacaville. Guest will enjoy a free hot breakfast, indoor heated pool, free WIFI, fitness center and a business center. ... more   less 
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