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“Going through changes!?” 3 of 5 stars
Review of Holiday Inn Express Dinuba West

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Holiday Inn Express Dinuba West
2.5 of 5 Hotel   |   375 S. Alta Avenue, Dinuba, CA 93618   |  
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Ranked #2 of 3 Hotels in Dinuba
Bozeman, Montana
Top Contributor
88 reviews 88 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
55 helpful votes 55 helpful votes
“Going through changes!?”
3 of 5 stars Reviewed October 23, 2012

I stay in a lot of Holiday Inn Expresses and this one certainly didn't meet the standard. It felt like the hotel was getting ready to close or sell to another chain. They ran out of all kinds of things at breakfast - coffee cream, their famous cinnamon rolls(!), apples, and had even forgotten to order USA Today newspapers! The room was clean as you would expect, though the shower curtain smelled and needed washing. I would probably stay here again, but they really need to get their act together as far as staff is concerned.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, October 24, 2012
Dear Valued Guest,

I first would like to thank you for your selection in our Holiday Inn Express & Suites, I apologize sincerely for your experience you had in our breakfast hall, I can ensure you we have taken corrective action and have placed a hostess in our hall to ensure the satisfaction of our guests during their stay with us.

It was truly a pleasure to have you as a guest and we welcome you back to see our changes, Happy Holidays to you sir...

Ultimate regards,
Antonio Jaramillo
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48 reviews from our community

Traveler rating
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    9
    5
    7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sun City, California, United States
Top Contributor
152 reviews 152 reviews
30 hotel reviews
Reviews in 58 cities Reviews in 58 cities
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed August 26, 2012

NOT MUCH TO SAY, BUT IT WAS A VERY DISAPPOINTING STAY. IT LOOKED NICE FROM THE OUTSIDE... BUT WAS VERY DIFFERENT FROM WHAT WE HAVE COME TO EXPECT FROM A HOLIDAY EXPRESS. we arrived at 9pm.. room was over 90 degrees & still couldnt cool it down past 80 at midnight. The pool are was nice though. The restaurant was messy & not kept well after people finished. pancake machine broken & a very poor selection of breakfast items. we went to Mc Donalds since it looked so dirty. oh & the refrig didnt cool food well. We reported it to the mgt.. but they didnt seem to care much. Its unfortunate too, because the hotel is not far from several national parks. we were so discusted we cut our stay short & stayed in the Merced location instead (what a diff too- beautiful & clean)

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Antonio J, Manager at Holiday Inn Express Dinuba West, responded to this review, August 28, 2012
Dear Christopher W,

I first would like to thank you for your stay with us during you visit to our National parks here in the central valley, I would like to apologize for your experience during your stay with us in July, I can ensure you of changes in management and in appearance of the venue, I am Antonio Jaramillo and I am the new manager on duty, I am pleased to inform you that we have upgraded our venue with new linens and a breakfast hall with functioning pancake machine and serving fresh hot items to ensure the satisfaction of our guests, I would like to welcome you back to see our changes. If you would like, please contact me to ensure you and your family receives the best rate at our Holiday Inn express and Suites to enjoy your time with us. Thank you kindly for your honest feedback and we look forward to welcoming you back, It’s a pleasure to be of service sir, until then next time we will keep the cookies fresh and warm until your next arrival. See you and the family soon Christopher W
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Travelers are raving about these Dinuba hotels

Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 10, 2012

Stayed in room 317 and beds were horrible. I can usually sleep on anything and get some sleep.
These beds (2 queens) were awful. I was traveling with Mom and she had the same complaint about her bed. The front desk clerks were friendly and helpful. The pool was clean and at a comfortable temperature. The only thing that bothered me was the power pole with two tranformers on it in such close proximity to the pool. It would just take a truck to back up to it and...
The complimentary breakfast was way below par. The biscuits were still frozen inside, low on gravy, out of individual cartons of milk. (There was a almost empty gallon container of Walmart milk supplied.) Low on yogurt. Skipped it and went to IHOP.

Room Tip: Choose a quiet room on the west side. The gas station and car wash is open all night on the east sid...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, Manager at Holiday Inn Express Dinuba West, responded to this review, August 22, 2012
Dear Zotman7,

I first would like to thank you and your mom for selecting our hotel for your nights stay, I want to thank you for your honest feedback of our hotel, Its feedback like yours that I can take immediate action and correct our weakness and ensure the satisfaction of our next staying guests. Holiday Inn Express & Suites are in high hopes that you will return and see our change. Lastly I would like to sincerely apologize for your experience, and I hope we can have the opportunity to welcome you back and please when you do please feel free to connect to me, my office is always open mon-fri 8-5 PM, and it’s always a pleasure to be of service. It is very important to me and my team that you receive satisfaction with our hotel.
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Bellingham, Washington
Top Contributor
96 reviews 96 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 30, 2012

We stayed here at the end of a loooong day in Sequoia/Kings Canyon Natl Park and booked the room, sight unseen, based on its location and value. The place exceeded our expectations once we pulled into town and realized how few choices there are in this area, and how we lucked out in finding the BEST place in the area. The hotel is new, the breakfast was decent for free hot fare (typical microwave/frozen breakfast reheated stuff, breads, fruit, yogurt, etc.), and the room was large and clean. Great service from front desk/breakfast crew. If you need a safe, clean, relatively cheap place in this area to stay, this is IT.

Room Tip: There is a WalMart shopping center behind the hotel with several fast food/cheap food options. You c...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, Manager at Holiday Inn Express Dinuba West, responded to this review, August 22, 2012
Dear Jeslaf,

I first would like to thank you for your selection in our Holiday inn express& Suites, I’m sorry about you and your family not being able to make it to the national parks, But I’m pleased to hear that you have enjoyed your stay with us in our hotel, We truly valued having you stay with us and we look forward to your next arrival, On behalf of myself and our team, “It’s a pleasure to be of service" , we welcome you back in advance. Thank you kindly for giving us the opportunity to share a warmth spirit of hospitality.
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Indiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2012

Great stay at the newer hotel. Everything good about Holiday Inn chain from nice bedrooms, beds, quiet AC, breakfast and newspapers. Decent internet service, too.

Room Tip: Any room is good.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, Manager at Holiday Inn Express Dinuba West, responded to this review, August 22, 2012
Dear DZZY,

It was a pleasure to have had the opportunity to have welcomed you to our Holiday Inn Express & Suites, Its reviews like yours that allows me and our team to continue to delivery our service and quality of hotel to you and your family. It's a honor to have had wonderful guests such as yourself and enjoy our hotel, on behalf of myself and our team, we would like to welcome you back.
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Auburn, Indiana
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 11, 2012

we needed somewhere to snooze for the night passing through the area. I didn't find the place particularly dirty as some other reviewers have said - it was for the most part an average Holiday Inn Express. The town leaves an awful lot to be desired - but what do you expect, it's not exactly Hollywood area. If you need a place to sleep on your way through and it's the best price, it was a fine place to be for a night.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, Manager at Holiday Inn Express Dinuba West, responded to this review, August 22, 2012
Dear tbobpage,

I first would like to thank you for your selection in our venue, On behalf of myself and team we are excited to have had you as a guest, I would also like to thank you for your honest feedback about our Holiday inn Express & Suites. I'm excited to hear overall you and your family have enjoyed our hotel and its cleanliness, it’s a pleasure to be of service and to share are warmth spirit of hospitality with you and your family, We welcome you back in advance. Thank you kindly for your feedback.
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1 review
2 of 5 stars Reviewed June 25, 2012

My family (6 adults and 2 babies) stayed at this hotel for 3 nights while visiting relatives. We traveled all the way from Tulsa, OK. The overall first impression of the hotel was great. Big rooms, great working ac units and a short walk to our rooms was really great. But the problems soon began about an hour after we arrived. We all decided to go swimming and went out to the pool to find the trash can overflowing and spilling out on to the ground. A beer can spilled and crushed on the table. The sign clearly stated no alcohol and the trash was over flowing with alcoholic bottles and cans.I called the front desk to have some one clear the area and she basically said that it wasnt her job it was houskeepings and they were gone for the day. After further discussing the issue with her and expressing my disappointment with what she was saying she then stated that it wasn't housekeepings job either. Long story short she said she would take care of it. My family was out at the pool for about 45 mins or longer and she never showed.in fact it didnt get cleaned for 3 DAYS! We had multiple disappointments with this hotel and no body seemed to care at all! Nothing was ever done about our problems. This is not an exaggeration but my husband had to get his room key corrected probably 10-12 times on our stay. Incredibly annoying! The sheets had stains on them and we asked for new ones which had stains as well. When we addressed the issue she asked if it was stains or just thin spots from over use? Seriously?! Buy new sheets if you need them!!! The room we had was right next to the stairs and at random times in the night we could hear ppl dragging their suitcases up and down the stairs, slamming the outside door and returning to do it all over again. My 11 month old daughter woke up multiple times. When we returned to the hotel on the last day we all went into one room to discuss plans for the day and a man chased us down, knocked on our door and told us we had too many ppl in our room and wanted us to leave. HOW RUDE! Needless to say he was the manager and sadly he walked into a lions den when he came to our room that day. We discussed our many complaints which he had no record of at all bc of lack of communication from his eployees. He did not care at all about our problems and his tone was short and impatient. When we asked for the GM name and number his tone changed. I told him he acts like he doesnt care about his customers and his eployees act the same way! To top it off the bfast was mediocre, gravy was gross, the biscuits were hard as bricks and the list goes on. We will not be staying here ever again.

  • Stayed June 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dinuba West, responded to this review, August 4, 2012
Dear afwifesisney,

Thank you for taking the time to convey your comments regarding your recent experience with us. I'm sorry your stay was negatively by affected by the overflowing garbage by the pool and mos especially by the poor service that you have received from our staff. Thank you for bringing this to our attention as this matter will be pointed out immediately. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Karen G.
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Dinuba West

Address: 375 S. Alta Avenue, Dinuba, CA 93618
Phone Number:
Location: United States > California > Dinuba
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dinuba
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dinuba West 2.5*
Official Description (provided by the hotel):
Welcome to the newly built , Holiday Inn Express & Suites in Dinuba, California, conveniently located 45 miles from the breathtaking Kings Canyon Park and the Redwoods in Sequoia. Come and explore giant natural beauty of the San Joaquin Valley gateway to Yosemite. In our backyard we have the new Ridge Creek Golf Course featuring a state-of-the-art covered natural grass practice tee. Enjoy picturesque countryside, like the Blossom Trail and shop at the nearby preferred Tulare Outlet Mall. Local entertainment includes great casinos restaurants, and sports events at the Reedley College. Located in the agricultural and dairy heartland Dinuba is home to many large corporations such as Ruiz Foods, Best Buy Distribution Center, Guardian, Patterson Dental, Odwalla Juice and everyone s favorite Sunmaid rasins! Come and relax in our luxurious guestroom and suites enjoying premium amenities and reliable standards like complimentary wired and wireless high-speed Internet access, outdoor pool and spa, 24-hour fitness and business centers. Come check out the new HOT breakfast bar in town with complimentary HOT breakfast items and our irresistible cinnamon rolls. Come and STAY SMART as our friendly and knowledgeable staff awaits your arrival to our new Holiday Inn Express & Suites in Dinuba! ... more   less 
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Also Known As:
Holiday Inn Express Dinuba West Hotel Dinuba

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