Wow, I loved the room sizes, especially for the price. However, receptionist staff kept insisting my room upgrade and extensded reservation charges would appear on my Expedia account. This sounded fishy to me because Expedia doesn't have permission to create new reservations without my consent. Why would Expedia let the hotel bill my account without my permission? So then, I asked for a summary of charges and the staff changed their tune without batting an eye, agreeing that the non-Expedia charges were billed directly from the hotel to me. At least three times with 3 different staff, I was told my upgrades and additional night would be billed through Expedia. Meanwhile, Expedia has a policy of making me cancel reeservations in order to change them. Why would they care to lift a finger in my direction just because the hotel says so?
Also, when I first arrived, my room had not been thorouhly cleaned. There were two open packages of chips and crackers on the desk. On the side table, a paper keyholder with the previous occupant's notes it, and a non hotel pen. Not a big deal but it felt gross to think about it, so I reported it to the front desk. NO APOLOGY AT ALL. Iinsead of giving me a discount like I asked, they made me come back to the lobby, wait in line for 15 minutes, and get a new room. Felt cheap and inconsiderate.
The continental breakfast was miserly as well. Cold boiled eggs, waffle makers, and hot coffee were the highlights. Waxy fruit, oatmeal in packages, kids cereal, pastries and bread are the subtier foods.
Ok, I liked the jacuzzi, free parking, and free wifi. Also liked the free printer and computer useage.
Sigh. I have yet to check my bank statement but if not for the overstuffed pillows and the weird accounting practices, I would have been pretty satisfied. Again, huge rooms, with mini fridge and microwave. Worht the money.
- Reservation Options:
- TripAdvisor is proud to partner with Cheap Tickets, Expedia, Priceline, Hotels.com, Orbitz, TripOnline SA, Booking.com and Tingo so you can book your BEST WESTERN Diamond Bar Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Diamond Bar Hotel Diamond Bar