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“Great price and super clean!” 5 of 5 stars
Review of Ayres Suites Diamond Bar

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Ayres Suites Diamond Bar
3.0 of 5 Hotel   |   21951 Golden Springs Drive, Diamond Bar, CA 91765   |  
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Ranked #1 of 3 hotels in Diamond Bar
GreenLeadersGold level
San Diego, California
1 review
“Great price and super clean!”
5 of 5 stars Reviewed January 22, 2013

We stayed at this hotel for 2 nights during a soccer tournament. The hotel staff was super friendly. The room were very clean and nicely equipped. We got a great group rate. They even offer a military/government rate. The breakfast was awesome, nothing like other hotels "free breakfast." it was AWESOME and fresh! The hotel was conveniently located to the highway. I would stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Amsterdam
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 21, 2013

Stayed in this hotel for two days. First of all I have to make a compliment to the friendly staff of the hotel, very helpful, thoughtful and indeed very friendly and service minded. you feel very welcome here. Rooms are good, very clean, have a coffeemaker and very good pillows. The only minus is the very small bathroom. The breakfast is complimentary, do not expect to much but it is convenient enough for a light breakfast. There is no bar, but there is a happy hour in the afternoon where you can have a drink in the well decorated lounge. There is a small fitness facility and the hotel is adjacent to a golf course. There is a highway next to the hotel, but with the air-conditioning running the noise is hardly noticeable.

Room Tip: I selected a room on the third floor to avoid cars parking next to my bedroom.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 17, 2013

This location is perfect for business trips. The service to their guests is courteous and accommodating. Sylvia has helped me figure out room accommodations and dates. She is a great employee. The breakfast room is sensational with a full menu and cheerful attendants. I like the atmosphere of the lobby which I could compare to a homelike environment.
The engineers attending the hotel are busy with maintaining the efficiency of the systems that make the hotel run. Again, courteous and polite with a smile. The grounds and pool are well maintained

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Diamond Bar, responded to this review, February 4, 2013
Dear Valued Guest -

Thank you so much for taking the time to share your experience on TripAdvisor and for choosing our hotel for your business trips. We are so pleased to know you find your visits so consistently comfortable. Sylvia is an absolute gem and integral to our team, so I will be sure to pass along your compliments. We appreciate your recommendation and look forward to welcoming you again soon.

Warm regards,

Beatriz Peon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Templeton, California
2 reviews
5 of 5 stars Reviewed January 17, 2013

The staff always mae you feel welcome. Sylvia and Angel make you feel at home and always go out of their way to make you feel welcome. I highly recommend the Ayres in Diamond Bar.

Thanks again for all your great service

John Van Dam

Room Tip: Ask for Sylvia she will always go out of her way to make your experience esceptional, Angel who is t...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Diamond Bar, responded to this review, February 4, 2013
Dear John -

Thank you so much for allowing us to welcome you again and again. It is always a pleasure having you as our guest and we appreciate your kind comments. I will be sure to pass them along to the rest of the team so they know how much they are appreciated. We hope your travels bring you to the area again soon.

Sincerely,

Beatriz Peon
General Manager
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Dallas, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 16, 2013

The hotel is very good in most respects.
We stayed in this hotel last August (2012). Before checking out we usually check for our belongings. But this time we forgot. In the evening my wife realized she forgot a gold chain in the hotel. After breakfast, she put the gold chain in the bath room and forgot to put it on. When we called the hotel about it they said they could not find it. The cleaner who cleaned our room said she did not see any gold chain. My wife is 100% positive where she put it and she is absolutely sure that would not have slipped into a drain or something. The gold chain is worth at least $10,000 in the current market and my needle of suspicion points to the hotel worker who cleaned the room.

You can stay in this hotel if you do not mind not being able to recover anything you leave behind.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Diamond Bar, responded to this review, February 4, 2013
Dear yatrik10 -

Thank you very much for your candid review of our hotel. While I am pleased you found your stay generally comfortable, I am so sorry this incident occurred and that the necklace was not recovered. We had hoped that the incident report filed with our insurance company would produce some kind of result and apologize that there has been no resolution as of yet. We have a very hardworking and honest housekeeping team that handles all guest items with care and I am so sorry if you feel this reflects poorly on them. We hope that you will give us another chance to prove to you that a stay with us can be exceptional.

Sincerely,

Beatriz Peon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2013

Working early the next morning in the area, I decided to spend the night at the Ayres Suites in DB. The staff was very friendly and helpful. The hotel and room was very nicely appointed. Having a hot breakfast in the morning was wonderful. The most favorite part of my stay was that the air conditioning unit maintained MY selected temperature throughout the night. I travel a lot for business and this is one of my pet peeves. Wish there were more Ayres locations!

Room Tip: The third floor is most quiet
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Diamond Bar, responded to this review, January 24, 2013
Dear CyndiM6 -

Thank you so much for allowing us to welcome you last minute. I am very pleased your stay was so exceptional and that the room temperature proved conducive to your comfort. Coincidentally we have three new locations opening very soon, so if you are in the Fountain Valley, Orange, or Paso Robles area you will have a chance to choose an Ayres for your stay! We appreciate your recommendation and look forward to your return.

Warm regards,

Beatriz Peon
General Manager
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Additional Information about Ayres Suites Diamond Bar

Address: 21951 Golden Springs Drive, Diamond Bar, CA 91765
Phone Number:
Location: United States > California > Diamond Bar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Diamond Bar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Suites Diamond Bar 3*
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Suites Diamond Bar! You’ll find all of the luxurious guest rooms at Ayres Suites Diamond Bar are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast! Ayres Suites Diamond Bar welcomes travelers to all of the exciting business, recreational, and entertainment attractions Diamond Bar, CA has to offer. Go splash in the water at Raging Waters with the family or discover the Pomona Fairplex. Located directly next door is the magnificent Diamond Bar Golf Course, making it the most convenient round of golf you've ever played. And you'll be glad to know that Ontario International Airport is just a short drive away. ... more   less 
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Also Known As:
Ayres Suites Diamond Bar Hotel Diamond Bar
Ayres Hotel Diamond Bar

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