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“We won't be back” 2 of 5 stars
Review of Ayres Suites Diamond Bar

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Ayres Suites Diamond Bar
3.0 of 5 Hotel   |   21951 Golden Springs Drive, Diamond Bar, CA 91765   |  
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Special Offer
2 Nights - 20% Off!
Ranked #1 of 3 Hotels in Diamond Bar
GreenLeadersGold level
Sunnyvale, California
1 review
1 helpful vote 1 helpful vote
“We won't be back”
2 of 5 stars Reviewed June 12, 2011

We had the same problem as a prior review. We also booked two queens on the internet and received one king and a pull out sofa bed. The pull out was a double but uncomfortable for the kids. Although we were able to book a room from the internet, the hotel did not have a room with two queens. They had no way of contacting us since we didn't book directly with them. My suggestion would be to call the hotel directly to verify. They did not have any other rooms available because of weddings and graduations. Also, the helper in the cafeteria was pretty grumpy. Way to start our day!

Room Tip: Call Hotel direct to verify
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  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, Manager at Ayres Suites Diamond Bar, responded to this review, June 16, 2011
Thank you so very much for your review. I apologize that you were not provided with the type of room you and your family desired. We try to make every effort to accommodate every guest's reservation, but sometimes circumstances beyond our control do not allow us to fulfill certain requests.

Unfortunately, it makes it difficult to alert the guest to a possible issue with his/her reservation if the reservation was made through a third party (i.e. Hotwire, Priceline) as we do not receive guest contact information. For this reason, we encourage all guests to call the hotel directly or book through the hotel website. This way, on the rare occasion something beyond our control does prevent us from fulfilling reservation requests, we can alert the guest ahead of time.

Again, I sincerely apologize for this issue and hope you will still consider staying with Ayres Suites Diamond Bar or any of our 20 Ayres Hotels in the future.

Sincerely,

Shanna Davis
Marketing Coordinator
Ayres Hotels of Southern California
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    245
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Diamond Bar, California
1 review
5 of 5 stars Reviewed May 20, 2011

Excellent staff very polite, helpful and friendly. New windows really made the rooms quite. Great location, very clean and breakfast was great everyday.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melrose Park
1 review
5 of 5 stars Reviewed May 18, 2011

Logistically located for travelers, great personel, rooms are awesome and a nice view!

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank
1 review
5 of 5 stars Reviewed May 10, 2011

I was lucky enough to find this hotel last year and now I will not stay anywhere else when I need a hotel room in this area. The staff is great and treats me fantastic everytime I stay there! They are very accomodating and understand the lost art of customer service.

The rooms are very clean and in great condition. This hotel is very well maintained & they just finished replacing all of their windows with new dual pane glass (Very Quiet).

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pine Grove, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed February 27, 2011

We booked and paid for our room through the internet. Due to two recent surgeries we requested 2 beds. We stopped at the hotel early the morning of our arrival to make sure that we would receive a room with two beds. The front desk clerk who was very helpful assured us that we would have 2 beds and that she would check us in at 3. We told her we would not be back till early evening and she assured us again that that would be fine. Upon arrival that evening we drove up to the front entrance and observed two men with at least 8 beer cans smoking next to the front pillars. When we went in the front desk clerk told us that we would not be getting 2 beds since we were the last to check in. She informed us we would have a king and a hide a bed couch. We walked into the room the mattress on the couch was about 2 inches thick the springs poked you when you sat down. The glass on the vanity had lipstick stains on the rim and smudges on the inside. There was a continuous clicking noise coming from inside the wall that continued through the night. At breakfast the next moring the cook was so rude, no smiles you asked him a question he grunted and pointed to the sign. This place does not deserve 3 stars and we will never stay here again. We are in this area at least 6 times a year.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 28, 2010

A very nice property adjacent to the golf course. Nicely decorated, very helpful and accommodating staff, and a very comfortable room. In fact, the room had a lot of space and had micro, fridge and sink together. Quiet too even though you are next to the freeway. Recommended!

  • Stayed November 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 30, 2010

We just got back from a 3 day stay with Ayers Suites and had a wonderful time. We travelled with 2 preschoolers and a 12yr old and the staff was very accommodating. The room and floors were clean, bathroom smelled of bleach and the heated pool was a plus. Loved having the free breakfast, extra plus when trying to save money! We will definately stay again the next time we're in California.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Suites Diamond Bar

Address: 21951 Golden Springs Drive, Diamond Bar, CA 91765
Phone Number:
Location: United States > California > Diamond Bar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Diamond Bar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Suites Diamond Bar 3*
Number of rooms: 101
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Suites Diamond Bar! You’ll find all of the luxurious guest rooms at Ayres Suites Diamond Bar are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast! Ayres Suites Diamond Bar welcomes travelers to all of the exciting business, recreational, and entertainment attractions Diamond Bar, CA has to offer. Go splash in the water at Raging Waters with the family or discover the Pomona Fairplex. Located directly next door is the magnificent Diamond Bar Golf Course, making it the most convenient round of golf you've ever played. And you'll be glad to know that Ontario International Airport is just a short drive away. ... more   less 
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Also Known As:
Ayres Suites Diamond Bar Hotel Diamond Bar
Ayres Hotel Diamond Bar

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