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“Nice pools, unsanitized rooms” 2 of 5 stars
Review of Miracle Springs Resort and Spa

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Miracle Springs Resort and Spa
3.0 of 5 Hotel   |   10625 Palm Drive, Desert Hot Springs, CA 92240   |  
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Ranked #15 of 27 hotels in Desert Hot Springs
Encinitas, California, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice pools, unsanitized rooms”
2 of 5 stars Reviewed January 19, 2013 via mobile

We stayed here in the last week of December. There were 2 rooms we stayed in. One room had ants coming out of the toilet bowl. The other room the toilet wouldn't flush. We called the maintenance and told us not to flush toilet paper down the toilet and to leave the toilet paper in the trash after we used it. It was disgusting.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this review, January 20, 2013
Thank you for writing. This is totally unacceptable, right up to the advice not to flush paper. i'm forwarding this to all relevant department heads, especially housekeeping and maintenance. Our apologies, and again, thank you for the heads up!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
vancouver
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 13, 2013

I went for a combination package - massage, pedicure and facial. Although the massage and facial themselves were reasonable the facility, ammenities and staff interactions were seriously below par. I waited around for 20 minutes before anyone even came to the reception desk. The change room was horribly dated and had what seemed to be old high school lockers...which went with the 80's interior. When I sat in the "waiting area" it seemed that the staff were more interested in chatting and gossiping than acknowledging their clients. It was a strange vibe. As I say, the massage itself was fine and the facial was as well. The pedicure was terrible as the foot bath station was so loud you couldn't even hear someone speak. I spent much of my time watching HUGE bug crawl around and the staff just said that they must need to spray again. Yikes! I would not recommend this spa to anyone. The advertising and photos are very deceptive. The photos definitely aren't from THIS spa.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this review, January 15, 2013
The situation you described is just as unacceptable to us as it is to you. I am forwarding your review to the department head and this will be discussed at our next companywide meeting. Thank you for alerting us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2013

The best thing about this location is the 24 hour access to the Mineral Springs Hot Spas. The acomodations are below par; the Spa Services better than average, but not fabulous. The rates are reasonable. The restaurant serves homemade Italian dishes with large portions. However, a more Spa oriented menu would be preferred.

Room Tip: Get a room with a Mountian View or Pool access.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, California
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 4, 2013

No, this is not a fancy boutique spa, but neither are the prices. The rooms are a bit shabby but very clean. We came for the waters, and there were plenty of hot springs at different temperatures. Most importantly to me, the guests were all well behaved and quiet - this is a family-oriented, adult place, not a party spa. The desk receptionists were very friendly and accommodating (we needed to change our room). Breakfast was hearty and quite satisfactory. My dinner companion loved her lasagne but I did not like the pasta primavera. If you want a quiet place to enjoy the waters and not pay a fortune, this is it.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Encinitas, California
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 4, 2013

The service was terrible- we couldn't even get cups for our room despite asking three front desk people. The last time we asked they told us to take cups from the restaurant! Anyways, the room was clean but very run down for the price. The pools were hot and clean. The food in the restaurant was cold and appeared to be pre-prepared and reheated, so we ate there only once. The saving grace of this hotel was the pools- I'd stay here again for a cheap price and expect absolutely no service at all. Bring your own coffee mugs and coffee.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this review, January 5, 2013
Thank you for the balanced review. Please do visit us again. We'll have your coffee mugs waiting when you arrive!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2012

I made a last minute reservation as a stop point on my walk about. This place is well run and clean. It is definitely a family stop with all ages so don't come for a quiet interlude. Multiple pools of varying sizes and heated degrees. The full service spa is nice. Food is about 3-star and a good price. They give sizable portions and a variety of Italian and American style cuisine. Staff s polite and very accomodating.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 30, 2012 via mobile

My brother and I REALLY enjoyed this hotel and our 24 hour get-away to the Springs. We arrived on a Sunday night (11-25-12) around 8:30 PM from LA, which was about a two and a half hour drive from the SF Valley. Stanley, the clerk at the front desk was very helpful, and very funny! He gave us a great deal ($69.00 a night) and made our checking-in, enjoyable! The lobby was very nice, with a beautiful view of the 8 or 9 hot mineral pools in the center of the hotel. The employees were very friendly and helpful. The hotel was not busy at all. The hotel has a restaurant but it closes at 9 PM, so we were unable to try it out. The hotel next door, which was walking distance of about 2 to 4 minutes from the hotel had a little dinner and bar. We walked there and had it quick bite to eat and a drink and head back to the hotel. Unlike many hotels, where they enforce curfews for pool-use, Miracle Springs Hotel pools are open 24 hours a day! All of their pools were filled with the Desert Hot Springs mineral water and heated at different temperatures! We visted the pools around 11pm, experienced the different pools and their temperatures. It was very relaxing and rejuvenating. After a swim, we went back to our rooms, relaxed and messed around on our wifi iPads. The hotel offers free Wi-Fi but it's not the strongest… but it was enough to surf the web and watch a few youtube videos, etc! Our room (#110) came with a nice 32 inch TV (not flat screen, though) but we just used it as background noise, while we fiddled with her iPads. The room also came with a refrigerator. Down the hall from our room they had a vending machine with drinks and a complimentary ice machine We woke up around 10:30 AM the next morning and were supposed to be checked out of our room at 11 AM. I called the clerk at the front desk for a check-out extension and she gave us a complementary one hour extension to our room. We were able to check out at 12 PM. I will definitely be returning to this hotel again…next time with my girlfriend. It's a great place for couples...very quiet and relaxing. Maybe, next time we will try the spa treatment the hotel offers.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Miracle Springs Resort and Spa

Address: 10625 Palm Drive, Desert Hot Springs, CA 92240
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Desert Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Desert Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Miracle Springs Resort and Spa 3*
Official Description (provided by the hotel):
Miracle Springs Resort & Spa presents an array of elegant spa therapies and beauty treatments in a relaxing hot springs resort environment with spectacular mountain views and miraculous healing waters. 110 large rooms and suites surround a lushly landscaped acre of 8 natural hot mineral water pools and Jacuzzis open 24 hours. Poolside and mini-suite rooms have private patios with easy access to the pools. Balconied rooms overlook the pool courtyard and mountain view rooms enjoy a spectacular view of the San Jacintos. 4 Vacation Villas are fully furnished 3-bedroom homes adjacent to the resort with easy access to all hotel services. Enjoy fine indoor & outdoor dining at The Capri Restaurant & Bar. Miracle Springs Resort & Spa is the perfect weekend escape from LA or a gorgeous venue for your wedding, corporate event or banquet, or group retreat. ... more   less 
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Also Known As:
Miracle Springs Hotel Desert Hot Springs
Miracle Springs Desert Hot
Miracle Springs Resort And Spa Desert Hot Springs, CA

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