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“You won't see my green” 1 of 5 stars
Review of The Spring Resort & Spa

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The Spring Resort & Spa
3.0 of 5 Resort   |   12699 Reposo Way, Desert Hot Springs, CA 92240   |  
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Hotel website
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Hotel amenities
Certificate of Excellence
Carson, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“You won't see my green”
1 of 5 stars Reviewed August 14, 2013

Unfortunately, I did not have an opportunity to stay at the facility. My experience started and stopped at over-the-phone reservationist. I needed to postpone the visit for a couple of months and failed to cancel the reservation within 7 days from the scheduled trip. I was willing to pay the $199 plus tax for penalty for not cancelling in time; however, I wanted to decide which method I use for payment. The allotted time to give the reservationist my desired method of payment was not honored.

I am a frequent traveler and have stayed at many hotels and resorts, and I will continue to travel but not at this resort. I respect rules, but there is a time when compassion should overrule a "rule". I explained to the manager why I had to postpone; he said that he understood but I must still pay.

As nice as this resort sounds, I won't be giving them any more of my money. When the payment was processed early and having a somewhat heated conversation to the famous reservationist, I knew immediately that I will never patronize The Spring Resort in Desert Hot Springs.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, General Manager at The Spring Resort & Spa, responded to this review, August 15, 2013
As a courtesy to guests who have to cancel outside of the cancellation period, we sometimes issue a “room credit” which allows a guest to use the charge towards a weekday stay in the future. She was happy with this but said she needed to put the charge on a different card and said she would call us by 7 pm that day with the new card. By 4:30 pm of the next day she still had not called. I had made several attempts to contact her. I then simply authorized her card on file which allowed us to make sure we would still receive payment but still gave her the flexibility to change the card if she called back. When she finally called back she was upset with us for doing this. I told her we would still be happy to change the card for payment and simply release the authorization. I asked if she remembered telling me she would call us back by 7pm the previous night and she said she did remember and did not give a reason for not calling us. I told her we would be happy to charge a different card but she became rude and hung up on me. We certainly hope this guest will be happy at whatever spa resort she chooses in the future.
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396 reviews from our community

Traveler rating
    330
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    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Any
English first
Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 14, 2013

Needing a couple days "away from it all" my husband and I booked two nights at The Springs through Groupon. Very easy process. I called to confirm it went throught and the front desk was very polite and accomodating. They asked it there was anything they could do, ie. book treatments, early check-in etc. DON'T turn around while driving there, when you finally get through the door, it truly is a little oasis. The surrounding area is not the best. My dad actually said, "Desert Hot Springs!!!, that's where all the down and out's from Palm Springs go." This made me quit nervous, esp as we got closer and seeing the surrounding area. NOT PRETTY. It was a perfect get away, and very relaxing. The rooms were clean and beds were so comfortable. We have a Sleep Number Bed and my side is set at 40. PERFECT!! The Lather bath products were so nice. They have everything you need in the rooms. We had the King with kitchen, perfect for a couple nights. NO TV. We brought a lap top and used their free Wii fi to watch Net Flixs. The big pool is 90 degrees but in Aug at 105 degrees outside it was refreshing. The 101 degree mineral pool was so relaxing. The reason I am not giving 5 stars is because the small 103 degree mineral pool was dirty. YUCK! The hot sauna was really nice. We didn't book treatments but heard they were great from other guests. You have access to plenty of clean towels. On our way out they gave us two reusable water bottles with frozen water on the bottle. So nice for the drive home to South Orange County.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

My wife and I celebrated our wedding anniversary at the Spring Resort & Spa this past weekend and had a great experience. I let them know beforehand that we were celebrating our wedding anniversary and they had a chilled bottle of Prosecco waiting for us upon check-in!

The bed and linens were top notch. Loved the ipod docking station and the wifi. We appreciated the rules regarding the use of cell phones or loud voices in the public areas (although it appeared some people did not get this memo). The three pools were excellent and the different temps seemed to please just about any taste. They allowed late check out which was also a plus.

My only recs would be to pipe in some cool, loungie, spa-like music throughout the resort and pools. Also offer complimentary yoga classes in the early morning on the grassy areas between the two outdoor pools.

My only regret was not taking a half day on Friday and arriving early in the afternoon in order to maximize our unforgettable weekend getaway!

I would highly recommend the Spring Resort & Spa for anyone looking for a relaxing escape from the hurried pace of everyday life! A great option for a romantic get-away or for those seeking to get some R&R.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2013

I just finished staying three days, two nights at the SPRING resort. I have been very overwhelmed and needed a get away by myself. The staff is amazing, the rooms are clean and have everything you need. The spa services I received were excellent. This will be my "get away" spot from here on! Thank you for an amazing experience!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, General Manager at The Spring Resort & Spa, responded to this review, August 14, 2013
Thank you for the review Gwen! It was a pleasure to have you as our guest and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
1 review
5 of 5 stars Reviewed August 11, 2013

At first, it was hard to imagine what we would find inside the doors of the The Spring. Don't be fooled by the outside! Once in, the experience was amazing! We truly appreciated the "no talking on your cell " policy by the pool. It really added to the calmness and peacefulness of the place. We have never felt so rejuvenated, and we could not stop drinking the water. The staff was always ready to help, and everything was fresh and clean at all times.
Thank you for a wonderful time, we will definately be back to this little peace of heaven.

Room Tip: I highly recommend a room with a kitchen. There's not much around unless you go into Palm Sprin...
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Nevada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 10, 2013

My daughter, husband and I stayed here this week. The resort was fabulous, pools heaven and the rooms were great. Joe was a wonderful member of the staff. He made excellent suggestions for dining experiences and things to do and was most attentive. Only one suggestion, maybe have some soft spa music playing in the background by the pools.

We will definitely be back again. Thanks Joe, we had a wonderful time.

Room Tip: The beds are soo!! comfortable and the sheets are soo!!! Soft.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

My husband and I recently visited The Spring for our second visit. We loved it the first time and love it even more the second time around and are already planning our return trip soon. The staff are angels in human form. Joe, one of the managers, went out of his way to stay late to accommodate us when we made the serious mistake of booking a room at a different resort in the area (just to try something new ... haha! we won't make that mistake again!). The open space, the greenery, the quaint rooms and availability of full kitchens in some of them ... the healing waters and the deep peace and quiet make each visit and unforgettable and deeply healing experience. And for those of you who love mani/pedicures, make sure you book a session with Kim. It was by far the most comprehensive and pampering pedicure I have ever experienced. And I've experienced a lot of them across the country because I travel for my work. Can you tell we love this place? You betcha! We'll be back as soon as we can!

Room Tip: All the rooms are wonderful and some have full kitchens so if you like to cook your own meals this...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Spring Resort & Spa

Address: 12699 Reposo Way, Desert Hot Springs, CA 92240
Phone Number:
Location: United States > California > California Desert > Desert Hot Springs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Desert Hot Springs
#5 Romantic Hotel in Desert Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Spring Resort & Spa 3*
Number of rooms: 13
Official Description (provided by the hotel):
THE SPRING Resort & Spa is a magical place. Overlooking Palm Springs w/dramatic views of snow capped mountain peaks, magnificent mineral water emerges from the earth at 170 degrees, charged with healing, restorative minerals. Luxurious, romantic guest rooms surround 3 mineral pools, featuring king pillow-top beds, down pillows, duvets and 100% Egyptian cotton linens. THE SPRING Day Spa offers a complete line of spa treatments, massages, buffs, wraps, and facials. ... more   less 
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Also Known As:
The Spring Resort And Spa
The Spring Hotel Desert Hot Springs
Hot Spring California
The Spring Resort & Spa Desert Hot Springs, CA - California Desert

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