We were here back in April, and it's quite nice to see that folks are taking more time to clean up around the pools. There was a lack of cigarette butts on the ground, which was great. Our main complaint this trip was the unevenness of the water temps in the evening. Both small pools along the room side were below 95 degrees at night, forcing folks into the two small pools by the spa services area. The two 100 degree pools were packed to the gills, so we didn't bother trying to get in. During the day the water temps were fine for all the pools, in the 100 degree range, but at night, they need to be monitored to make sure that people can actually use them without freezing. I did notice the fellow taking water temps during daylight hours; perhaps he can do so after dark to assure warmer tubs when the sun has gone down.

Our room phone kept going off around four thirty in the morning. When it would repeatedly ring during the day with no one on the other end, I called the front desk to ask if they were trying to get a hold of us. They said no, apologized for the issue (I guess they are upgrading the system?), and I unplugged the darned thing. Problem solved.

Restaurant was fine, and since I'd left my suit here last visit, the gift shop was a treasure.

Stayed at the Desert Hot Springs Spa Hotel a place we have stayed many times. It was beginning to look aged and very vintage. We were happy to see they are painting, repairing and putting new deck coat around the pools. Pools were very clean and open 24 hours. The carpet and the linens in the rooms need updating next! But they did put in new air conditioning and shower heads in the room with a view that we stayed in. Coffemaker and refrigerator were a bonus! The staff were incredibly nice, especially Marjorie and Danny. It made our stay more enjoyable. The food in the cafe is very good too.Didn't use the spa services or gift shop this trip but they are available. A great, relaxing visit!

Made a reservation over the memorial day weekend to get away, was attracted to the website and hoping for a nice relaxing time.

Upon entering the lobby to ck in the receptionist did not even bother to welcome us and asked us to wait, she was busy doing something else. While we stood there and waiting she attended to other guests who were walking up to the desk (after we arrived ) to pay for day passes to the pool area. She continued to do so for 20 minutes finally, I told he how much longer was she expecting us to wait since we already had a reservation.

She then handed us 2 sets of keys and told she couldn't register us at this time and just to go to the room. Alarm bells were going of in my hand but to give this hotel a chance I continued thinking I would give them the benefit. This hotel has a central gate that you have to unlock with the keys she gave us. None of the keys she gave us worked so another guest was walking pass the gate and I asked her to open the gate, since I had my bags and it would be easier for me to just go to the room first then sort out the gates later.

Finally I get to the room 210 and try to open the door and only to find there was another guest already in the room. That was the final straw and did if for me, I went back to reception and demanded a refund. She fave us a key that did not open the central gate and sent us to a room that was already occupied.

The receptionist did not even apologize, this was the worst experience ever. We were hungry tired and appalled by the horrible service this hotel provides. We then went up the street to their sister hotel up the street and had a wonderful meal in their restaurant, where Kym our waitress was kind enough to apologize on their behalf. She suggested we consider coming back to the sister hotel but after this experience not to sure

I normally do not post this blogs but after what we went through I do not recommend anyone going there. :(

our group of 4 adults and one 11 year old spent about 5 hours enjoying the hot pools here. I had stayed here as a 4-5 year old in the early 60's, so it was interesting to see the changes. Facilities were clean and staff was constantly scooping leaves from pools. The pools could use a face lift as concrete is getting old. But other than that, we had an enjoyable time-except for the 11 year old who forgot to bring a book! Also, there is a restaurant/sports bar on premises, so you can eat there or have drinks by the pool. We had our food in the car and ate there, but did enjoy the bar! Good deal at $5.00 per person.