sometimes it is true that "what you pay is what you get." If you pay the very low cost to come here for the day, you get a very low experience. I love the desert and have been coming to the desert for years with my family. this place gave me such yucky memories that I have been reluctant to go back. It is ugly, the people are really creepy and the whole thing is just a bummer. really run down and scummy.

years ago we went for a week. the rooms were not great but the water in the pools was warm and clean mineral water for good joint and pain relief. the food was decent for the price. the staff was overworked as their were understaffed so bad service was not their fault really. Recently went back knowing it was not the best but the water was the draw for us. OMG what a terrible waste of our money that we saved for this trip. The faucet leaked, the toilet was tricky to flush.
We went to the store to get cleaning supplies to clean the room. the floor in the bathroom had hair on it. The people next door to us told us at the pool they had bugs.The very old televisons were still there with very few channels and a bad remote.Oh yes the refrig did not keep cold. The patio furniture did not match and was missing several of the plastic straps you sit on. The screen door was completely off track my husband spend time on it twice and got it better. Now after cleaning we decided to make the best of it...the beautiful little brochure on the desk reminded us of the wonderful "miracle water" and we again prepared ourselves for our special trip. The water advertised was a lie. The main pool advertised even in the room as 87 or 86( should look it up) was soo cold. we asked the maintenance guys who were there as well as the desk staff...they dont do that anymore. Worse the smell of chlorine in every spa and especially in the main pool. This is advertised as aquaifer water that they cool off. Now they tell us it they dont pay to heat it anymore. one family at the pool said it used to be aquaifer water that was cooled down so they did not heat they were told it is city water with chlorine and then mixed with aquaifer and heated which costs them so that is a budget cut ...so that did not match. the miracle water image at all. In the small spas... most yes most of the jets do not work and they just say yes that happens... we were there a week nothing was fixed. the service in the bar and restaurant is good at breakfast and very very slow at late lunch or dinner. the bartender guy and the main female waitress both have major attitude. they do not want to serve on the patio although it is set for service as it is challenging to spread everyone in and out for the servers. Room service is very bad as the same people had to leave for that including that mouthy bartender.. The place is run down, unclean everywhere including the forks on the table. The miracle waters donot exist. They are understaffed which may be why they are so mouthy.You are advised not to walk around off property as it is unsafe..as we drove around to try to find a decent restaurant we found it all to be very true. we drove to the next town for meals other than breakfast. Thank you tripadvisor for having this site...we are happy to help others. Forgot to mention heavy drinking and smoking cigars in the pools near the rooms at all hours permitted in their policy. someone took our lawn chairs left our gate open and we had to find them in the morning. Very very noisy. we were there late spring 2012

so I have frequented this establishment for a couple months. Yes it is true, it is white trash central. But their have been no problems with other guests or day users. Kids galore which was fine since I have 2 small ones myself. My issues are with the hotel and most of the staff. I have spent close to a grand here in the last month just visiting for a few days at a time. Currently this will be my last stay. When I called and made my original reservation I asked if there were any specials... They didn't offer any. On my third day my children wanted to stay again and I went to the front desk to pay and seen a advertisment stating that pay 2 nights get the 3rd free. When I asked about it the lady behind the desk was brash and short. She stated that you had to ask for it when you called to make your original reservation. What really? I asked if there were any specials. Then she said that you had to get the discount from the internet. So I went back to my room reseached their website and several other websites, none of them had that offer. when I returned she threw away the advertisment and I was told there was nothing they could do......REALLY.
Onto my room. My countertop is cracked, not like a little crack but completely cracked in half. You have to hold down the handle on the toilet the entire time the toilet is flushing, Now the worst of all. My wonderful shower is full of the "body" (to put it nicely) hair, shampoo and body soap from the person above me. I have complained and it just doesn't seem to matter. As far as that saying of you get what you pay for... Well I have paid over $300.00 for these 3 days. So I would expect a little more from the staff than what I have got. So much for being a premium return guest, apparently they don't really want my money.

This hotel is NOT anything close to a "spa." The rooms are very outdated and old. You know a hotel is old when they give you physical key instead of a key card. The bed was uncomfortable and the towels were no softer than sandpaper and that is not an exageration! They actually hurt to dry off with. There was no iron or ironing board in the room which I expect in any hotel room. Also, the pools are open to the public for a daily fee so I felt like we were at the public swimming pool. Not what I would expect from someplace that calls themselves a "spa." Overall, I horrible hotel. Will NOT stay here again.