I reserved a suite way in advance and was made to pay 1 extra guest, as I was planning on meeting my daughter and her children there for a total of 4 guests. My daughter had to cancel with me for that weekend because she works at a hospital and they changed her hours. I called ten days in advance to see about rescheduling our reservation and Holiday Inn Express management refused to allow me to reschedule my stay because I had made an advance pay online reservation. They said if I had made the reservation by phone intead of online, it could be changed. I went ahead and kept the reservation for 10/31 and took a friend with me. A suite? Not hardly. There were towels for two when I had paid for four people. The room that they called a suite and charged me a suite price for, was small, a long skinny room in bad repair and not very clean. The phone on the night stand had loose dirt like potting soil in the receiver and did not work. The television remote was missing the piece that holds the batteries in, the desk leg was splintered and damaged, and the walls were in bad repair. I was very embarrased after telling my friend that we would be staying in a suite. The people that worked the desk were very pleasant and apologetic. I later called corporate headquarters and complained, but was never offered any compensation or any more that a thank you for reporting it. They have lost a good customer.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Delano Hotel. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Delano, CA and stay smart at the Holiday Inn Express Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Delano Hwy 99 Hotel Delano
- Holiday Inn Delano
- Delano Holiday Inn