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“Nice hotel, ugly customer service” 1 of 5 stars
Review of Holiday Inn Express Delano Hwy 99

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Holiday Inn Express Delano Hwy 99
2.5 of 5 Hotel   |   2222 Girard St., Delano, CA 92316   |  
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Ranked #2 of 6 Hotels in Delano
twentynine palms
1 review
1 helpful vote 1 helpful vote
“Nice hotel, ugly customer service”
1 of 5 stars Reviewed December 21, 2008

Made a reservation with this place and was not made aware of a "cancelation time". The only reason I was canceling was due to the weather(we were drivng from 5hrs. away). I was told that I would have to pay for the room anyways which was 120.00. I explained the situation and that the person (whom is a sueprvisor) I made the rexervation with did not tell me that disclaimer. I was called a liar from the manager whom is Harold yeah he is rude and I will never make reservations again...Who has money to dish out during this holiday season? HOW RUDE

Stayed December 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lankfordGM, General Manager at Holiday Inn Express Delano Hwy 99, responded to this review, September 15, 2010
We are under new management and staff, I can assure you, you will not be disappointed in your next visit with us. Our hotel today is striving to become the valleys number one hotel since taking over new management, so come back and visit us again and I promise you will see a huge difference in our staff and management team.
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43 reviews from our community

Traveler rating
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    9
    3
    5
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18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canton, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 22, 2008

We stayed here on our way back to LA after leaving Sequoia National Park. It was late when we got to the hotel, but we got a super nice room (called "2 queen beds suite with sofa room"). The room was huge and had a small frig, microwave, coffee maker, and bar with sink. It took a little while for the room to get cool, probably as a result of its size. The bathroom was nice and clean. Breakfast was the standard Holiday Inn Express breakfast bar, but plenty of good things to eat. We heard a train at some point, but it didn't disturb us at all while sleeping. The hotel has easy access to Highway 99. Some of the areas we passed on Hwy. 99 on the way to Delano had a bad smell, but we did not smell it in Delano.

  • Liked — The huge, comfy room
  • Stayed August 2008, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lankfordGM, General Manager at Holiday Inn Express Delano Hwy 99, responded to this review, September 15, 2010
Thank you for your review! We honor and cherish each guest that comes through our doors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So California
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2008

Pretty Nice Hotel there isnt alot in Delano, but I liked this hotel it has a small microwave and, small fridge, it was clean and even the water pressure was good. Thought it was good that the windows were able to be opened, I always feel closed in when staying at hotel where they limit how far you can open the window. It is more money they the surrounding hotels but worth it to feel comfortable in.

  • Liked — the amenities in the room, and the fact that it was very clean
  • Disliked — the price is a little high
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azusa, California
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 10, 2007

After researching Delano hotels, I chose Holiday Inn Express, which was a great choice. This hotel is very clean, the staff is friendly, and is way worth the money. There was a great little breakfast offered each morning, with waffles and hot cinnamon rolls, and the room was very modern and nice. The beds were awesome, and the linens were great. I would recommend this hotel to anyone. Very impressed.

  • Liked — clean, modern room
  • Disliked — nothing
  • Stayed November 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 23, 2007

Oct 20th, 2007 Stayed here as a stopover to see the Sequoia National park. The park is about 1 1/2 to 2 hours away and takes about 6 hours to see. The hotel is just a average Holiday inn express but was clean and fresh (less than a year old). The beds and bathroom were the tops. Breakfast was just the normal express stuff but the room was clean. The staff were about average, and around the property the restaurants that I ate in were so, so. There are two floors and one elevator, and only one ice machine on the main floor. Access to and from freeway is good. Be aware that the front part of the hotel gets lots of freeway noise but rear is quiet.

  • Liked — beds
  • Disliked — one ice machine and slow elevator
  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 11, 2007

First things first, this is a hotel along Highway 99, where 20 minutes before and after you see it will be fields of vegetables or fruit.
I was skeptical of the hotel when I exited Hwy 99, there are 4 gas stations and a few chain restaurants .. But also a few non chain .. about 1/2 mile off the highway sits the (Looks new) Holiday Inn Express. When I arrived in my room I was surprised to see the bed, one step lower than a Crowne Plaza bed .. with a fridge and microwave.
Two nights here were very comfortable.
The hotel is centrally located between the bustling cities of Bakersfield and Visalia. If you were planning on seeing some California League ball, this wouldn't be a bad choice.
Standard HI Express breakfast and cookies at the front desk at night.
There is a KMart behind the Chevron station.
If you are ever in the area, this hotel is an excellent choice.

  • Liked — The bed
  • Disliked — The Printer in the business center was extremly slow
  • Stayed August 2007, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOWNEY
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2007

We stayed 2 nights at this hotel very nice and clean although we did have a little trouble with the a/c but the overall appearance was very nice and clean!

  • Liked — beds
  • Disliked — a/c
  • Stayed May 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Delano Hwy 99

Address: 2222 Girard St., Delano, CA 92316
Phone Number:
Location: United States > California > Delano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Delano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Delano Hwy 99 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Delano Hotel. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Delano, CA and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Delano Hwy 99 Hotel Delano
Holiday Inn Delano
Delano Holiday Inn

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