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“Don't stay here” 1 of 5 stars
Review of Hotel Indigo San Diego Del Mar

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Hotel Indigo San Diego Del Mar
3.5 of 5 Hotel   |   710 Camino Del Mar, Del Mar, CA 92014 (Formerly Stratford Inn of Del Mar)   |  
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Ranked #5 of 7 Hotels in Del Mar
new york
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Don't stay here”
1 of 5 stars Reviewed May 26, 2009

I booked this hotel after reading the positive reviews on the site. It was so different to what I experienced. The rooms are really dated and dirty. I was lucky there weren't any bed bugs. The blankets and sheets looked like they hadn't been washed in ages. The pillows looked like they had been there for years. The room had a damp stench to it. We peered into other rooms and they were all old and outdated. Supposedly they are going to upgrade in the fall and raise prices. Avoid this place until then. The only good thing was its proximity to a nice beach and the breakfast (it was ok) and also they didn't charge for parking. But the filth just makes this place not worth it. Also the walls are so thin you can hear everything especially your neighbors slamming the doors.

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 2, 2010
Thank you for your comments and sorry you weren’t happy with the rooms and I agree they were dated. We did start the complete renovations in the fall of 2009 and their still going on, what a difference.
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Phoenix
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed May 23, 2009

We checked in late on a Friday night. The front desk clerk took time to help us get the best room - I had requested a quiet room facing the pool. We were put at the very end (not really facing the pool but a quiet room). The room was a suite but was very dated. I called the front desk and asked if this room was in the newest building because the room didn't have granite countertops and updated features other trip advisor visitors discussed. She said the building was the newest one but the rooms in the building where the lobby was located were just remodeled and they had the upgraded features.

We pulled the bed covers back to go to sleep and found blood on the sheet. Yuck! Because it was so late, we went to the front desk and got another sheet to put over the bloody one. The microwave in the room was also dirty. I was so grossed out by the blood on the sheets we checked out the next morning and went to the Hilton.

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 2, 2010
I am truly sorry you had to experience and issue at our hotel especially with the cleanliness. We have made much needed changes in the housekeeping department and we are almost done with our multi-million dollar renovation and we have granite galore now. We hope you will give us another try soon.
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Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 2, 2009

My wife and I went to Del Mar and San Diego for a first-time visit. We will defintely return to the area, and undoubtedly return to this hotel! To begin, the setting is as if you are staying in a garden with all the beautiful flowers surrounding the property. The heated pool lets you look out to the Pacific Ocean with "postcard" palm trees in plain view. The rooms were large. Ours with a kitchenette - microwave, refrigerator, sink, breakfast table. The complimentary breakfast was worth $20 at your "average" hotel. The choices were of danishes, croissants, cereals, breads, juices, and the best coffe I have tasted in a while! The breakfast room also has your complimentry copy of the USA Today, as well as a TV to keep you abreast of the local news and weather.
The staff was also very helpful and friendly. Being from Texas, I am always on the look-out for friendly people. Makes me wonder how many of the staff have "friendly-roots" to Texas! Their willingness to assist us during our stay with directions and recommendations for places to see was endless. They even offered to check us into our airline flight while we were out site-seeing! Who offers that these days beside the Crowne Plaza's of the world?!?!
Consider this hotel a great place for a relaxing visit. It is also convenient for business that is being held in San Diego - about a 15-20 minute drive.
Enjoy your stay, and feel confident that this is the correct choice!!!

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 3, 2010
Thank you for the wonderful comments; we loved all the great things you had to say about our hotel and staff. Reviews like this make all the hard work worth it.
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Northern California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2009

We have stayed here 3 times while attending horse shows at the race track. This will always be one of my favorite places to stay. Large rooms, wonderful bath and shower, clean, beautiful grounds and nice professional staff. I highly recommend this hotel and it's in a great location as well!

  • Liked — The large bathroom
  • Disliked — The steep driveway (Hard with a big truck!)
  • Stayed May 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 3, 2010
Thank you, Thank you for being a loyal guest and the great comments. I hope you were here for the last horse show and were able to stay in one of our newly renovated rooms. If you loved us before you will love us even more, see you soon.
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Myrtle Beach, South Carolina
Top Contributor
154 reviews 154 reviews
132 hotel reviews
Reviews in 111 cities Reviews in 111 cities
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed October 26, 2008

Grounds are attractive. Away from the highway and busy streets.
From some of the reviews, I anticipate that some areas differ. I was near the office. Large room, large bathroom. Entirely comfortable. Many rooms have decks which this one did not but there was an ocean view. I would say that the beach is about two blocks away. With the windows open the room was comfortably cool and the surf could be heard at night.

Breakfast was a pleasant stroll to another section of the lodge.
Not an expanded continental but adequate and well taken care of.

From the desk to the breakfast to housekeeping to maintenance, all the staff were most friendly and helpful.
An enjoyable and restful stay after many days of travel.

  • Stayed October 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 3, 2010
Thank you for your nice comments, we really appreciate all feedback and love it when we can make our guests experience a great one, keep coming back.
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Boulder, CO
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 8, 2008

The staff at this hotel are great, very helpful and friendly. The hotel is walking distance to the beach, great in summer when parking is a real problem. You can also walk to downtown Del Mar and it is also convenient to the track.

  • Liked — free parking, proximity to the beach
  • Disliked — rooms a little dark
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 3, 2010
Thank you and we do have the perfect spot for convenience to the Del Mar Village and beaches, hope you come back to stay with us again.
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Santo Domingo, Dominican Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2008

I stayted at this location for the second straight year in a row. I come to Del Mar to attend the races at the Del Mar Thoroughbred Club and this location is by far the best value in town. The first year I walked to the track everyday (1 mile) and I took the free hotel shuttle one day which takes you at 1pm and brings you back at 6pm after the races. The continental breakfast is the best you will every see and the two pools/jacuzzi are very clean. They have a computer with free internet access in the main lobby. I walked to the beach every morning (1/2 mile) and my room was made by the time I got back at noon. I recommend that you ask for a room overlooking one of the pools because they have a great view of the ocean. Have fun and enjoy the hidden secret of Del Mar....

  • Liked — Location, Pool, Price, and Continental Breakfast.
  • Stayed July 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, General Manager at Hotel Indigo San Diego Del Mar, responded to this review, May 3, 2010
Thank you for the great comments and I love the races myself. When you return for the 2010 race season you will be amazed at our renovated rooms and other amenities we have added such as business center, state of the art exercise room and health spa coming in the fall.
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Additional Information about Hotel Indigo San Diego Del Mar

Address: 710 Camino Del Mar, Del Mar, CA 92014 (Formerly Stratford Inn of Del Mar)
Phone Number:
Location: United States > California > Del Mar
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Del Mar
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo San Diego Del Mar 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Stratford Inn Of Del Mar Hotel Del Mar
Best Western Stratford Hotel
Best Western Del Mar
Del Mar Best Western

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