I booked this hotel over the St. Regis because of it's great and consistent reviews and thought that there was a value play here. Everyone who rated this hotel highly must be deep sleepers and don't care about their freedoms.
Upon checking in, Fernando, who I'm assuming is the proprietor, wanted to scan my driver's license. As a staunch believer in my privacy, I refused. He gives me this BS about how it is for my protection. We compromised and I let him enter my D/L number in the computer. Then he wanted the license plate of my car. What next? My blood type? You allow yourself to give up a little bit of freedom each day until you wake up one day without any.
The garage was woefully short on parking. Worst of all, there was a trailer parked in the handicap spot which we utilize.
The room was actually nice for a Best Western (and hence a 2 star rating instead of 1 star). There's a nice flat screen TV with minifridge and microwave. The ceilings however are very thin. Any footsteps from people above you are heard very loudly. Also, I counted at least 6 trains passing by throughout the evening and night.
Breakfast was ok - scrambled eggs and sausages were the hot food items along with your typical continental breakfast items.
don't be on the ground floor!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 15, 2012
Thank you for your review and choosing to book with us over the St Regis. As an establishment which is a part of one of the worlds largest hotel chains, we ensure you that your safety and security is of the utmost importance to us. When we ask for your ID during the check in process, it is to ensure that you are in fact the owner of the credit card. Your ID is never scanned here at the hotel. Please understand that if merchants did not ask for proper identification with a credit card, it would leave identity thieves an easier means to using your credit card without authorization. We apologize if you find this to be a nuisance but we will continue to practice strict security measures to ensure the privacy and security of all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.