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Laguna Cliffs Marriott Resort and Spa: Traveler Reviews


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Traveler Reviews

64% Recommend
3.5 of 5 stars 130 reviews
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[ Date ] [ Rating ]
Never again

Laguna Cliffs Marriott Resort and Spa

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1 of 5 stars
disappointedinMV 1 contribution
Mission Viejo
Jun 24, 2009 | Trip type: Couples
0/1 found this review helpful

I booked this hotel for my parents for it's amazing views and location. My parents are in their 80's, so I was very specific about what i wanted: a room near the elevator, a balcony and ocean view. My confirmation receipt confirmed this. My parents arrived to be given a room way at the end of a hallway, no balcony and very high windows (my mom is tiny and couldn't see out). The confirmed requests were completely ignored! I wasn't with them and they are way too kind to raise a fuss. I found out after the weekend and called to complain. The first 2 people I talked to were very rude and said my parents should have spoken up if they were not safisfied. After I emailed the Marriott corp. I received a call from Eric, who was very nice. It still did not make up for my folks. Very disappointing!!! My folks were made to walk way too much. I booked the balcony so they could spend most of their time there and NOT walk.

  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 24, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $374 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceptional staff and great views!

Laguna Cliffs Marriott Resort and Spa

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5 of 5 stars
SecretShppr 5 contributions
San Diego, California
Jun 22, 2009 | Trip type: Couples

My husband and I spent the weekend at this resort to celebrate our anniversary. Every single staff member we came in to contact with was friendly and attentive. The hotel is under renovation, but we were not disturbed in any way by the renovation. The breakfast buffet in the VUE restaurant was delicious and offered a wide variety of breakfast foods. The pool and jacuzzi were packed with children and since there was only one pool open, it was a little crowded and loud, but we still found a place to lounge and relax. The concierge staff provided great restaurant recommendations and the front desk staff accommodated every request with genuine interest and a smile.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $374 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beware The Children

Laguna Cliffs Marriott Resort and Spa

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3 of 5 stars
QuietAndColdPlease 4 contributions
Orange County, CA
Jun 10, 2009 | Trip type: Couples
0/1 found this review helpful

I'm not sure if this resort is tailored for bringing your kids, but it was mayhem around every turn with little kids running, screaming, and crying everywhere. Don't get me wrong, the hotel itself is very clean, the pools & spa are nice, and the service staff is surprisingly helpful and polite.

The location is actually up on a hill, so don't let the pictures on the website deceive you into thinking it's "on the beach". You have to take a car down the hill, and even then you're at Dana Point Harbor (not beach), but Doheny is just down the road.

We stayed for brunch on Sunday, and the food was great. There was a wedding the night before, and most of the wedding party and guests were in the restaurant (packed), but it didn't seem to affect the prompt and very friendly service.

If you're looking for a quiet poolside / spa / beach resort experience though, this is not the place. The screeching of little kids playing, coupled with the constant crying of one of them that slipped by the pool is way too much to be able to relax. I don't feel like hiding in my room when I pay that much to stay at a resort.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing Service and Staff and Gorgeous Views

Laguna Cliffs Marriott Resort and Spa

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5 of 5 stars
Julieboolie 2 contributions
St. Louis, MO
May 28, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I have to say that Laguna Cliffs Marriott is hands-down one of the best Marriott resorts at which I have stayed when it comes to superior customer service and a fantastic and helpful staff. I have been a platinum member with Marriott hotels for the past four years, and I have definitely seen my fair share of Marriott properties. While this particular property isn't the most modern in the world (e.g., the lobby and restaurant music is stuck in the 80s and the decor could definitely use some revamping), the overall friendliness and extreme helpfulness of EVERY staff member eclipses anywhere that the outdated style and smaller sized rooms may lack. This is a fantastic property and the view is absolutely breathtaking. I would definitely come back here just to experience it all over again. If you are looking for a very low-key trip with a beautiful view and nearby beaches and shops, this is your pick. Again, I would definitely come back here!! It is wonderful!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25-34
  • Member since October 28, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beautiful view of the Pacific

Laguna Cliffs Marriott Resort and Spa

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3 of 5 stars
HooHokie 15 contributions
Houston, TX
May 28, 2009 | Trip type: Couples

We stayed three nights at this property. The hotel needs some updating, the rooms were ok, but not great, although they were clean. The staff was very attentive and helpful. But, the best thing was the location. The grounds are very well maintained and the flowers are beautiful. There is plenty of green space and a lovely view of the ocean. Also, a state park is very nearby--just down the hill and across the street.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 09, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Laguna Cliffs Marriott Resort and Spa Also Known As

Address: 25135 Park Lantern, Dana Point, CA 92629