I booked this hotel for my parents for it's amazing views and location. My parents are in their 80's, so I was very specific about what i wanted: a room near the elevator, a balcony and ocean view. My confirmation receipt confirmed this. My parents arrived to be given a room way at the end of a hallway, no balcony and very high windows (my mom is tiny and couldn't see out). The confirmed requests were completely ignored! I wasn't with them and they are way too kind to raise a fuss. I found out after the weekend and called to complain. The first 2 people I talked to were very rude and said my parents should have spoken up if they were not safisfied. After I emailed the Marriott corp. I received a call from Eric, who was very nice. It still did not make up for my folks. Very disappointing!!! My folks were made to walk way too much. I booked the balcony so they could spend most of their time there and NOT walk.










