These notes are intended to provide guidance for wheelchair users considering this hotel. If you are looking for comments on the hotel experience see the other reviews.
The hotel has a fine location at beautiful Dana Point. It is located high on a bluff with a steep set of steps leading to the beach and harbor area below. The hotel is on many levels with steps but all areas of the hotel are wheelchair accessible- although you may have to follow a convoluted route to get to some places!
There are three steps up to the entrance, with gently sloping ramps on both left and right. The front doors are automatic. The reception area is fully accessible. Off reception is a bar/cafe area up a couple of steps, with an outdoor seating area with fabulous views. Both are accessible via ramps but it is kind of hard to find them. Best to ask a staff member to show you. The restaurant is one floor down, accessible via lift (elevator).
All areas of the grounds, including the swimming pool, seemed to be accessible. The pool has a lift chair attached to one corner to enable transfer in and out of the pool.
The wheelchair accessible room I booked had two double beds since I was travelling with my family. The room was a long way from the elevator over thick pile carpet which made wheeling difficult. The room itself was very large with plenty of space around and between the beds. Sliding doors opened onto a balcony and there was no trouble wheeling over the small lip to access it.
The work desk was a comfortable size and height. The power sockets were below the work desk and a little awkward to reach, but not impossible. The closets, minibar and coffee maker were all accessible although the mini-bar dry goods and menu were out of reach. The TV remote was in a cradle in front of the TV and easy to reach. A/C controls were also at a good height. The bed was nearly impossible to get into. There is a trend in hotels at the moment for very high beds. This one was way too high for a comfortable transfer and the act of getting into bed was exhausting and risky. The room lights could not be controlled from the bed.
The bathroom was very large, the shower enormous! The shower had a fold down seat and the controls could easily be reached from that seat. There was a single hand held shower hose on a wall mounted rail. The toilet had plenty of circulation space around it suitable for anything from a 0 to 180 degree transfer, and well positioned grab rails. The sink had plenty of knee room and was easy to access. A large mirror gives a decent view of your upper body but it is not tilted making it difficult to get a full length view. The towels are hung on a bar in the shower and are accessible from a wheelchair.
We had two minor problems with the room - not worth complaining about at the time as we were only staying one night. However, when we mentioned them on checkout they immediately waived the resort fee as a courtesy gesture. This is a lovely hotel, with great facilities and service. However I don't think I can recommend it, or use it again myself, simply because of the ridiculously high beds.
- Official Description (provided by the hotel):
- Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more less
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- Also Known As:
- Laguna Cliffs Marriott Hotel Dana Point
- Marriott Laguna Cliffs
- Marriott Dana Point
- Dana Point Marriott