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“Amazing view” 4 of 5 stars
Review of Laguna Cliffs Marriott Resort and Spa

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Laguna Cliffs Marriott Resort and Spa
4.0 of 5 Resort   |   25135 Park Lantern, Dana Point, CA 92629   |  
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Ranked #5 of 9 hotels in Dana Point
GreenLeadersSilver level
Top Contributor
79 reviews 79 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
“Amazing view”
4 of 5 stars Reviewed June 8, 2013

Beautiful view! One BR suite. Great staff. Need to expand room service menu or have a grocery store on site being a resort. Not everyone has a car. The spa was amazing. I has two clients and myself and they worked us in for an amazing day of pampering. Thank you. The spa manager was amazing in taking care of my request and needs.
The concierge hooked me up with the best driving service. I will continue to use them. Look forward to my next stay with you all!

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 10, 2013
Thank you for your 10 star rating. We appreciate your compliments regarding our guest rooms, dining facilities, gym and our spa. We are delighted that you enjoyed the fireplaces in the lobby and Spa. In regards to the cost of Wi-Fi in your guest room, this fee is included in the resort fee. We thank you again for your review and we hope you visit us again when you are visit the United States.
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760 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Johnsburg, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 6, 2013

Hotel is a short drive 35 minutes from Disneyland. 2 pools great staff and rooms. Excellent view nice rooms I could go on. Before you spend $350 or more per night for a Disneyland Hotel check this resort out.

Room Tip: Ask for the ocean facing room.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 7, 2013
Thank you for your review. We appreciate your wonderful compliments about our resort. The resorts location is perfectly centered between Los Angeles and San Diego. We have a family friendly resort with a Kid’s Club that is offered during the summer months and a children’s splash zone that is a popular hit with all the children. We have many activities both at the resort and within walking distance. We appreciate your recommendation to those traveling to Disneyland and we hope that you visit us again soon.
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Scottsdale, AZ
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 5, 2013

Pros: Good views from ocean room balconies, nice pool complexes, rooms well- appointed, most staff helpful and nice. Restaurant (dinner and brunch) and bar a bit expensive but nice views, OK service (slow); No- cover music bands weekend nights added to ambience outside on Patio (too loud inside for any conversation). Cons: Extra charges: Wi- Fi not free, mandatory $25/day resort fee, mandatory $32/day fee for parking (plus valet tip). Tried a massage and the Spa and found it expensive (mandatory tip was included), but adequate/ average for this level hotel - nowhere near the poor service reported by other reviewers...

Room Tip: Upper level balcony rooms the best....
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 6, 2013
Thank you for your review. We appreciate your compliments regarding our ocean-view rooms, pools, guest rooms and our helpful staff. Our resort is truly one of a kind with its panoramic ocean views and casually sophisticated vibe. Our staff does an exceptional job in providing our guests with exceptional service and following through with any requests. We do provide live entertainment on Friday and Saturday nights and most of our guests can enjoy the music both inside and outside of our OverVue Lounge. In regards to the resort fee, Wi-Fi is included in the resort fee so there is no additional charge to use the internet. We apologize for any confusion with the Spa gratuity. Spa gratuities are 100% optional and can be adjusted at any time on the final bill. We include the gratuity for the guest’s convenience but it is not mandatory. We again apologize for any inconvenience this may have brought you. We hope you visit us again soon.
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California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 5, 2013

We love staying at the Laguna Cliffs! The grounds and view are beautiful! Staff are very pleasant and helpful. The rooms are very clean and roomy. They have bikes, boogie boards etc to rent. In walking distance to the harbor, which have several restaurants, boating excursions and you can also catch the Catalina Express! Close to Laguna Beach. The best is to just relax by the pool.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 6, 2013
Thank you for your review and lovely compliments about our resort. We enjoy hearing about your experience and we are delighted that we met all of your expectations. We agree, our location is truly perfect. There are many nearby activities that are offered at and within walking distance of the resort. We hope you have a chance to visit our spa the next time you visit. You will surely be relaxed and rejuvenated. We’re looking forward to your next visit.
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2013

First time visit for my wife and I, and we will surely return. While not directly on the Pacific Ocean, the views are breathtaking over the Harbor and Marina below. The staff did an excellent job. We had dinner the first night in the Restaurant, it was the best meal of the trip, with attentive service. The rooms are clean, and well maintained. This is a value compared to the five star resorts down the PCH.

Stayed June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 4, 2013
Thank you for your review. We are delighted that you enjoyed your very first visit with us and will be returning in the future. We hope you enjoyed the beautiful panoramic ocean views of the resort. Thank you for your compliments regarding our staff. Our job is to be attentive to each guest’s needs prior to arrival and we are happy that you experienced the exceptional service from our staff. We are looking forward to your second visit here.
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St. Louis
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 2, 2013

Just completed a 3 night stay at this hotel and everything was great from start to finish. Checkin was a breeze and they accommodated us by moving us to a room on the 4th floor that had a view of the coastline. The room was quaint and perfect for two people. The bed was comfortable, the furnishings were very nice and in good shape except for the area at the bottom of the desk where the chair legs appear to have scuffed up that area. The bathroom was small but not problematic. The hallways were in good shape and we witnessed ongoing painting and maintenance of scuffs, etc.

The pool and grounds a lovely and the view is fantastic. I found it to be totally relaxing.

The level of service stood out the most. Every single person we encountered said hello and asked if we were enjoying the hotel. I do mean every person, no exaggeration. They have customer service down pat. The concierges were so friendly and helpful. I can't say enough good things about the service.

We had breakfast in the Vue each day and it was always fresh and delicious. Our package included breakfast and parking. The breakfast voucher was enough to cover the full cost of the buffet. The buffet included cold and hot items including fresh omelets, bacon, sausage links, potatoes, waffles, fresh fruit, oatmeal, salmon, bagels, delicious pastries, yogurt, dry cereal including granola. There are plenty of options.

I think the package including breakfast and parking is a good deal. Parking is valet only and $32 per day. The Resort Fee is $25 per day. The resort fee includes internet service, bicycle usage for 2 hours (which we did and enjoyed it very much), tennis, bocce ball, table tennis and many more services. You can get your money out of the $25 fee if you take advantage of those services. The valet service was always quick and very friendly. They opened our car doors for both of us and just were very pleasant.

The only area of improvement I could see is with regard to beach services. If the hotel could loan or rent beach chairs and umbrellas & beach towels that would be a nice added service. They load towels but just regular size towels. I understand they used to loan umbrellas but have stopped that service.

Room Tip: I would definitely get a room that faces the ocean or coastline. The side of the hotel that faces a...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 3, 2013
Thank you for your detailed review. We are happy to hear that you stayed with us for 3 nights and experienced our outstanding service from arrival to departure. We anticipate our guest’s needs and our goal is to make your stay as pleasurable and comfortable as we can. We are delighted to hear that we accomplished this during your stay. Thank you for sharing your experience with us. We are glad that you were able to enjoy the amenities of the resort and take advantage of our complimentary bike rentals that are included in the resort fee. We hope to see you again real soon.
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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 1, 2013

This was a big birthday for my wife and I choose the Laguna Cliffs Marriott to spend the night. I used my Marriott points for the room and noted the special occasion. When we checked in they upgraded our room to an ocean view room with a balcony. Lauren B from the front desk also send up champaign and chocolates to our room. What fantastic treatment by the hotel staff, we love this hotel resort and plan on coming back. I highly recommend this property, it is top notch is so many ways.

Thank you,
James

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort and Spa, responded to this review, June 3, 2013
Thank you for your review and for rating the resort with 5 stars. We want to wish your wife a happy birthday and we are delighted to hear that we were able to make this day special and memorable for the both of you. Thank you for recommending this resort to others and we appreciate your compliments. We hope you and your wife visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Cliffs Marriott Resort and Spa

Address: 25135 Park Lantern, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dana Point
#5 Business Hotel in Dana Point
#5 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Laguna Cliffs Marriott Resort and Spa 4*
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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