Just completed a 3 night stay at this hotel and everything was great from start to finish. Checkin was a breeze and they accommodated us by moving us to a room on the 4th floor that had a view of the coastline. The room was quaint and perfect for two people. The bed was comfortable, the furnishings were very nice and in good shape except for the area at the bottom of the desk where the chair legs appear to have scuffed up that area. The bathroom was small but not problematic. The hallways were in good shape and we witnessed ongoing painting and maintenance of scuffs, etc.
The pool and grounds a lovely and the view is fantastic. I found it to be totally relaxing.
The level of service stood out the most. Every single person we encountered said hello and asked if we were enjoying the hotel. I do mean every person, no exaggeration. They have customer service down pat. The concierges were so friendly and helpful. I can't say enough good things about the service.
We had breakfast in the Vue each day and it was always fresh and delicious. Our package included breakfast and parking. The breakfast voucher was enough to cover the full cost of the buffet. The buffet included cold and hot items including fresh omelets, bacon, sausage links, potatoes, waffles, fresh fruit, oatmeal, salmon, bagels, delicious pastries, yogurt, dry cereal including granola. There are plenty of options.
I think the package including breakfast and parking is a good deal. Parking is valet only and $32 per day. The Resort Fee is $25 per day. The resort fee includes internet service, bicycle usage for 2 hours (which we did and enjoyed it very much), tennis, bocce ball, table tennis and many more services. You can get your money out of the $25 fee if you take advantage of those services. The valet service was always quick and very friendly. They opened our car doors for both of us and just were very pleasant.
The only area of improvement I could see is with regard to beach services. If the hotel could loan or rent beach chairs and umbrellas & beach towels that would be a nice added service. They load towels but just regular size towels. I understand they used to loan umbrellas but have stopped that service.
- Official Description (provided by the hotel):
- Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more less
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- Also Known As:
- Laguna Cliffs Marriott Hotel Dana Point
- Marriott Laguna Cliffs
- Marriott Dana Point
- Dana Point Marriott