Ritz Carlton – Laguna Niguel, California
*** out of ***** Stars
If you are a traveler that enjoys the Marriott or Holiday Inn Crown Plaza, then you should consider the Ritz Carlton’s Laguna Niguel If you are a traveler that frequently stays at the Four Seasons, St. Regis, RELAIS & CHÂTEAUX, then I would consider the new Montage.. It appears that due to the recession, the Ritz has had to compromised it's senior staff by hiring a new, very young,unseasoned staff to deliver their past Malcom Baldridge award winning service. In fact, just for fun, count how many, “I sorry” $735 dollars can get you a night.
Pre Resort Experience
Online Booking and ease: 5 Stars
Responsiveness to reservation inquiry: 5 Stars
Reservationist Property and local knowledge: 5 Stars
Resort Email Communications Pre stay: 5 Stars
Resort Check- In Experience
Ease: 3 Stars (Note: Arrived 3:34 pm was checked in at 5:30pm – Note “I sorry”)
Accuracy: 5 Stars
Responsive: 5 Stars
Valet and Bellman: 5 Stars
Couples and Pets:
Pet Friendly: 5 Stars
Gay Friendly: 5 Stars
Couple Friendly: 5 Stars
Décor: 5 Stars.
Linens and Bed: 3 Stars. (very small king)
Towels: 3 Stars (Thin and not absorbent)
Housekeeping Morning: 3 Stars (Note: wine glasses, pool water glasses, etc sat for two days until I had to put in the hallway for pick up)
Housekeeping evening turndown: 3 Stars (see above)
Technology: 3 Stars (Note: No wireless connection but received an “I sorry”)
Bathroom: 3 Stars (Note: Lighting is dark, no ventilation fan, no water pressure.)
Workspace: 4 Stars (Note: Good placement for electrical outlets and work space)
Mini Bar – No mini bar or snacks.
(Note: Be sure to include taxes, room service fee’s, and gratuity on your mini bar orders. Most would say, hey if this is a problem, don’t stay at the Ritz. But I say, act like a Ritz, and you can charge me $20 for my coffee.)
Spa and Pool:
Pool: 3 Stars (Note: Adult pool has children, and children’s pool has locals. Pool Service: 3 Stars ( Note: hard to get the attention of the staff for drinks for food service. During our lunch at the pool restaurant, a swimmer decided to change trunks in the restroom and dry out his wet trunks on the table chair next to me. See picture. Call me crazy but seeing some strangers underwear drying on the table next to me in a restaurant - is just not appealing to my senses. :
Service: 3 Stars (Note: Multiple mis-orders, over billing. Another “I Sorry moment”. )
Menu: 3 Stars (Note: Limited menu which is available at all restaurants. Please note you will want to have a car to drive off property to have variety.)
Décor: 5 Stars (Note: Very well done and magical views of the ocean.)
Service: 4 Stars . (Note: Multiple errors on drink orders, Another“I sorry” moment.
Décor: 5 Stars
Grounds and layout:
Liked — Hotel rooms were small but nice. The views are wonderful. Hotel décor is outstanding.
Disliked — All were service related so this hotel is equivalent to a three star since that is the service it delivered to me during my week stay. If service is important to you, then skip it and spend your cash on a hotel that can deliver both service and luxury.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.