This was our second trip to the Ritz Carlton. We were tempted along by a fabulous previous experience and some attractive deals which made our transatlantic trip more appealing in these tough financial times. I suppose what we are all looking for these days is value and I believe that the Ritz Carlton still manages to deliver.
The staff are still efficient, friendly and attentive and eager to chat once they hear a Scots accent. They genuinely seemed shocked when we answered their rehearsed "Good sir,morning how are you today?" with "I'm good , how are you?". Do the clientele of quality American hotels not bother conversing with the staff these days? The front desk, concierge and restaurant staff were as usual excellent, even when faced with a busy 4th of July weekend and although mistakes were made they were quickly rectified.
We took breakfast at the hotel every morning and loved the views from the restaurant. The food was exceptional if pricey but the deal made it palatable. A revelation was the new cafe which allowed us to get early, quick service when we had trips planned, although on the 3 occasions we went there the order was wrong twice, and they sell some pretty fancy bananas at $2 each! We also ate poolside and in the room which was also good quality and quick.
A definite downside however was the type of guest attracted for the 4th July weekend. It's obviously not the hotel's fault, however perhaps these are the guests that this type of establishment attracts? It seemed as if there was a production facility making identikit Stepford families and couples. White, middle class, arrogant and boorish, characterised by the obligatory uniform of polo shirt, pleated shorts, tennis socks and New Balance shoes. People who were obviously incapable of interaction with other colours and classes having been cosseted in their gated communities since birth.
Perhaps then the things that I love about the hotel then is what attracts the elements that I hate about the hotel? It's safe, the service is excellent, the location is incredible and the air is slightly exclusive. The price is that it will also attract guests who spend their existence commuting between sanitised, air conditioned boxes and see the rest of the world either through the windows of an Escalade or down their noses in derision. I suppose from the hotel's point of view, their money is as good s anyone else's.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel