First off this hotel is in an excellent location with spectacular views and perched above a beautiful beach. The rooms are very nice if a bit small as it is an older hotel that has been updated. The lobby and shops spectacular. Restaurants good. Everything here is 5 star.
What wasn't 5 star was our service. It wasn't bad but much more typical of a 3-4 star hotel.
We went to the main pool, which is actually pretty nice and large for a 5 Star pool. Not a sole talked to us or offered to help us. It took me about 5-10 minutes just to find a towel.
The pool bar was in process of closing about 4:30. Guy said they were closed. OK but a few minutes later a group came down and he re-opened. At least he gave us some drinks.
Second day at the pool a little better but again nothing close to 5 star. The craziest thing was when an attendant came over and rolled our umbrella way while my wife was sitting there. Not a word. I told another attendant and she was horrified and brought us a new one.
They have an outdoor deck with walk in seating. We were told by quite a few people that this was a great place to go have appetizers with the kids. Just grab a seat when it is open. So we go out there and great there is a table and we sit down. Waitress comes over and tell us we can't sit there.
I later told our server in the restaurant about this and she said in no way should that every happen.
Our service in the restaurant was great.
We are a very clean cut family so not sure if our treatment was because we brought kids to this resort or ??? Our kids aren't that young 13-6 and very well behaved.
The plus is the beach is great. It is down a big hill and they offer a shuttle and you can walk. They have a desk on property with chairs, etc. Again we were told to help ourselves.
None of this is huge issue for me as I'm more then happy to setup chairs, etc. for myself. I actually prefer it but not at all what I've experienced at other 5 star resorts.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel