While it has a beautiful building and grounds and all of the staff were very friendly; truthfully, I was not overwhelming impressed with the service. Upon check-in (and after calling previously in the week to confirm) the front desk assured me that all feather and goose down had been removed from the room (I am highly allergic). When we went to the room, none of it had been removed. We only had a bit of time to get ready before dinner so having to deal with this issue was very annoying. And speaking of dinner, we had requested a cab 45 minutes before we needed it. Upon our arrival at 5 pm for our cab, we were informed it hadn't been called, but one cab had showed up at 5:10 and we could share it with two other people - thus making us late for our dinner reservations in Laguna. And being late seems to be a problem for room service too - I was told that our breakfast would arrive by 9:10 and it didn't show up for another 10 minutes without any reason or apology.
I also was startled to see our amenities (shampoo, lotion, etc.) were all already opened - the seal was broken on all except the mouthwash.
Lastly, I had reserved the romance package which included champagne and strawberries upon arrival. And of course that was not there either upon checking in to our room. As it was meant to be a surprise for my husband, I was very upset to see the note at the door later that night saying we couldn't deliver your amenity which meant I had to explain what amenity and then go to the front desk the next day to request that it be delivered during our dinner at Raya. We were gone for 2.5 hours, and yet it still wasn't delivered. So back to the front desk again...
If this was a lower end hotel, I would overlook these items, but this was the Ritz so I found it disappointing. And in spite of all these problems, no one ever even offered to comp us a cup of coffee. Just profuse apologies which at first is nice but then ring hallow.
Direct beach access was the number one reason why I selected this Ritz though and it was short notice so most everything else was booked already. We still had a great time, and the food and views were amazing. It is a beautiful property in a great location but just beware that that the service is not what you might expect from a Ritz.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel