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“A Birthday to Remember!” 5 of 5 stars
Review of The Ritz-Carlton Laguna Niguel

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The Ritz-Carlton Laguna Niguel
5.0 of 5 Hotel   |   1 Ritz Carlton Dr, Dana Point, CA 92629-4205   |  
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Celebrate Our 30 Years!
Ranked #1 of 9 hotels in Dana Point
california
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“A Birthday to Remember!”
5 of 5 stars Reviewed March 21, 2013

This was my first time staying at a Ritz Carlton and now I know what the excitement is all about! Talk about "puttin on the Ritz". From the moment the front door staff opened my car door, I knew it was heaven, "Welcome to the Ritz Carlton Ms._____, Happy Birthday". Checking in I had the same welcome, was upgraded to the Club Level which had its own Concierge Staff, floor AND food/drink at your disposal throughout the day. I had a friend that joined me and she's naturally an introvert. However, I couldn't keep her jaw of the floor, her breath was taken away with the beauty of the hotel and the unparalleled service! There are several weddings here that occur throughout the day due to its gorgeous location next to the beach. Amazing time indeed! Since then, I've treated close friends to an evening at the Ritz in Half Moon Bay (close to home) so they can be spoiled rotten and I know that they will get the BEST! Don't know if I can ever stay at a normal floor if its not the Club Level! Keep doing what you do Ritz Carlton...

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 22, 2013
Thank you very much for your support! We are delighted that we surprised you with some wonderful memories. Our ladies and gentlemen take great pride in surprising and delighting our guests. We couldn't agree with you more that our exclusive Club Level is the only way to go. We look forward to seeing you and your friends again soon....Welcome home!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed March 21, 2013 via mobile

My wife and I just spent the weekend here for our anniversary/babymoon and without exaggerating I have to say it was unforgettable. The service impeccable, the resort pristine. If you are thinking of visiting trust me do yourself the favor and do it. One of my favorite things about our stay was that the staff made you feel wanted, it sounds silly but when I think about all the other hotel experiences I have had, most of the time you are just a #, another guest that will be gone soon. But at the at the Ritz it's almost as if you are returning home from being away. Anyways this place is awesome. Go there!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 22, 2013
It was a pleasure to have you with us for your anniversary and babymoon! We take great pride in providing memorable and personal experiences for such wonderful occasions. Hopefully there will
be many more in the future. Thank you for the photo...we love it. See you soon!
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Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 21, 2013

Went with my son, 12 years old, this past February and stayed here as we are Ritz Carlton Members. The place was extremely nice with lots of great views, especially the 180 Blu outdoor bar with fire tables and blankets. My son and I thought this had the most awesome view of the sunset though it got chilly quickly thereafter. This place gets crowded near sunset so get there early.

The rooms were well appointed but nothing out of the ordinary except the spetacular ocean views. The lobby and common areas were extremely nice and luxurious feeling. Several food options in the hotel, but we loved the Marketplace food center. It allowed us to pick up food throught the day which allowed us alot of flexibility (it had bagels and salmon in the morning, sushi in the day, but also salad, panninis and wine) . The dining menu options are similar throughout the bar, restaurant, and the 180blu. So the only variety in the hotel was the steak restaurant. It is closed on certain days so we could not try it but it looked rather good. I highly recommend trying the local area food, as there are alot of great options. These were all pointed out by the Ritz Carlton staff who even made us reservations.

We did an excursion for whale watching during our stay. It really was a brief movie and then we were escorted to the local dock and joined others on a chartered boat (not Ritz guests). However, the Ritz Carlton had a member accompany us the whole time on the boat and gave us insightful information throughout the tour. We were "lucky"enough to see a 70 foot fin whale during our 2 hour boat ride as it still was just before the natural migration time. Highly recommend checking the calendar for the whale migration before going on this.

Overall, the staff was very nice and very accommodating. The place is very busy even when we went "off-season" but it did really feel like a true escape during our stay, which makes me give it such high marks.

Room Tip: Get to the 180blu early to get the best seats for sunset. It is open seating with a great wine list...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 22, 2013
We love your detailed feedback, thank you! We couldn't agree more that 180blu is an incredible food and beverage outlet with the most extraordinary view of the ocean that does not exist anywhere else along the local shoreline. And the whales! They are amazing! We look forward to having you and your son back soon....we have may more memories waiting for him.
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California
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 20, 2013

I just returned from a three night visit.My husband and I were attending a conference that occupied all rooms.Even with a very full house and many moving parts,the staff took everything in stride and performed at a high level. From the housekeeping and maintenance to the front desk and valet parking,the staff shines. But not so for the room lighting..especially the north facing rooms.As one who likes to read,there is a light above each side of the bed but only one bedside lamp and the general room illumination is very poor. They have remodeled the rooms and the finishes are pleasing.They have removed a very large chaise but replaced it with a large club chair! Too big for the small rooms at this locale.Some but not all of the rooms have new HVAC systems.Ours was not one of them.It went off and on all night long even with the fan set to stay on. I have stayed in much less expensive hotels and had this issue but did not think it would be a problem in this upscale property. We were given a resort credit after we mentioned it.We really want to love this hotel and it is almost perfect.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 22, 2013
Thank you very much for your valuable feedback. We hear you and understand you. Please know we will continue to improve our products and facilities until they are perfect. Your preferences have been noted for your future stays with us. You name it, we can do it for you! We look forward to welcoming you back again soon.
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Wrightsville Beach, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 15, 2013

I was blessed to accompany my husband, then on a business trip about 15 years ago, to this extremely elegant, friendly, and service-oriented hotel, on a bluff overlooking the ocean. Since our children were a great age to leave at home with grandparents safely, this was like a honey-moon type destination spot for us as well as a business gathering for Jim. From our first car-door opening, to the fire a-lit 24/7 and tended by one person, to the crystal everywhere, and to the most amazing and unusually attentive staff, even for a Ritz, ever encountered, I was stunned. And we had been traveling to various spots together for a number of years, and experienced fine hotels before. We both noticed the way every single person working that hotel greeted and/or assisted us as we moved throughout the halls. This is one reason I was compelled to write a review for this place! The people. I do not know what it is like at present, so am dating our visit as "now" but I believe most likely, it is still a star among stars. Our room, maybe not the largest ever, opened up with french doors into a courtyard; it was graced by a bathroom that was beyond description, totally surrounded in marble, was even equipped with a make-up mirror I later searched out for myself, only to discover it was over $200! The art throughout the gorgeous building, the view extending out over the Pacific, every well-planned out detail, to the path down to a beach and a surf break, all made this one of my favorite visits to a hotel ever. I recall dinners out, not there, but room service coffee is a must!

Room Tip: I had no choice as we were traveling for a company meeting, but reading others' reviews surely o...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 18, 2013
Thank you for your feedback! We enjoy it no matter how old it is. You must come back and visit our property soon. Our ladies and gentlemen are still as dedicated and passionate as before. We think you will really enjoy our newly enhanced rooms. And please don't worry, we are still a star amongst stars! We hope to see you soon! We look forward to creating another memorable experience for you.
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Home, Indiana USA
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 13, 2013

Hubby and I stayed at The Ritz-Carlton Laguna Niguel while he attended a business meeting hosted by his company. Since the company arranged the lodging, we never saw the actual room bill. I am assuming that rooms here cost a small fortune - everything else does!

The property is lovely - clean, well appointed, well cared for. The staff is beyond courteous - if there is a word describing almost TOO courteous, that would apply here. For a resort that costs a king's ransom for a night's stay, the rooms are just so-so, and really no larger than any good premium chain hotel. The bathroom was quite lovely, with two sinks and a separate stool area.

The biggest "problem" to us was the cost of all the on-site dining. Eggs benedict and coffee for two cost $54.00 plus tip at the main floor restaurant; a glass of house wine was $15.00. The spinach salad, with a tiny piece of lobster on top, that I had for dinner was in the $30.00 range. The food was very tasty, but extremely overpriced. As was the gift shop - a Ritz-Carlton baseball cap was $35.00. It seemed as if - could it be? - we were paying for the Ritz-Carlton name more than the substance.

Overall, it was an enjoyable stay. The beach property below the hotel is beautiful, and the view from the hotel grounds is breathtaking. However, it is definitely NOT a destination hubby and I would visit again if it was coming out of our own pockets.

Room Tip: Our room was on the pool side of the hallway. We called to see if we could switch to an ocean view...
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 28, 2013
Thank you for your detailed feedback. We take all of our guests' comments to heart. We are glad you enjoyed your overall stay with us and hope to earn your return visit. Thank you for staying with us.
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Glen Ellyn, Illinois
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

The facilities, the panaoramic view and the service are all top notch. This was my 4th visit to the property and each one has been exemplary. Enjoy the verandas, the surfing and the trail around the area. Lunch with a window view of the ocean is a must.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton Laguna Niguel, responded to this review, March 12, 2013
It was a pleasure having you back! We hope we continue to surprise and delight you each and every time you choose to stay with us. Summer is coming and it is going to be a wonderful time to be at the resort. We hope you join us again! We thank you for your loyalty.
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Additional Information about The Ritz-Carlton Laguna Niguel

Also Known As:
The Ritz-Carlton Laguna Niguel Hotel
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Dana Point Ritz
Dana Point Ritz-Carlton
Ritz Carlton Laguna Niguel
Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Location: United States > California > Orange County > Dana Point
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dana Point
#1 Business Hotel in Dana Point
#2 Family Hotel in Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Laguna Niguel 5*
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