Stayed here for 3 nights last month. The hotel itself is beautiful and all the common spaces are large, inviting and very nice. The service was impeccable and extremely friendly. I had to have dinner by myself the first night. I ate in Raya and the server was very friendly and the food amazing! Took all his food suggestions and he was right. He even gave me a small taste of the soup of the day because it sounded so good, but I knew I couldn't eat a whole cup with what else I was ordering. Also ate breakfast twice in Raya - excellent huevos rancheros with amazing view of the surfers.
The female concierge (sorry I can't remember her name) was AMAZING!! Gave me all kinds of info. on local restaurants for breakfast and dinner. Detailed info. on how to get to shopping (while my husband was in meetings). She was fabulous!!
I sat out at the pool area which was very nice, great service and comfy chairs, but do wished it had faced the ocean.
Did have a spa treatment - facial. Very nice spa, though smaller then most (incl. other Ritz Carlton's) but great service and nice facial.
Our room was nice, and we had a fabulous view and a small balcony, but I thought the decorating was just a bit boring (only reason not giving it 5 stars). A little color, interesting art, or unique piece of furniture would have been nice. Bathroom was large and all marble with two sinks - very nice. Our 20 yo daughter stayed with us for two nights so we had a rollaway bed which fit nicely in the room and was no charge!! Also, our room was located right near the outdoor bar, so I was worried a bit about noise, but wasn't a problem. In fact, guitar player was playing great James Taylor, etc. so actually enjoyed the music a bit while my window was open.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We love your photos! Thank you so much for posting them! We are delighted you enjoyed our amazing property and our incredible team of ladies and gentlemen. We take great pride in providing warm, excellent, and refined service. We hope you and your family have a chance to return again soon. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.