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“Very rude awakening. Be warned.” 1 of 5 stars
Review of The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
5.0 of 5 Hotel   |   One Ritz-Carlton Drive, Dana Point, CA 92629-4205   |  
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Inspiration of the Season
Ranked #2 of 9 Hotels in Dana Point
GreenLeadersBronze level
San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Very rude awakening. Be warned.”
1 of 5 stars Reviewed November 2, 2012

A little after midnight on the last night of our stay, we were awoken to sound of someone entering our club-floor room. Luckily the door chain was engaged which was all that kept the intruder at bay, who turned out to be a member of the staff - a security man who said there were reports of a "loud tv" in our room - however there was no tv on in our dead quiet room room. No one called on the phone before violating our solitude, the guard stated he “let himself in” because we delayed in answering the knock at the door – not surprisingly because we were sound asleep. This was our second stay at this property, and now our last. For the nearly $1000 a night price tag for the room, one would expect their privacy would be insured, not to mention a good night’s sleep. We had a very early, and very long, travel day the morning after this disturbing encounter, which is never enjoyable, but miserable with so little sleep, as it was quite difficult to resume our slumber. Be warned.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, November 5, 2012
On behalf of all our ladies and gentlemen, we thank you for choosing our resort. Our guests' safety anc comfort are our highest missions. We sincerely apologize for having let you down. Our Executive Office team would welcome the opportunity to discuss your experience further. Please contact us at (949) 240-2000 at your earliest convenience. Thank you for your valuable feedback.
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1,113 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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English first
Nashville, Tennessee
Top Contributor
140 reviews 140 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 1, 2012

I have been fortunate enough to stay in a lot of Ritz properties in several states and countries. I can say without reservation this is THE BEST Ritz property I have ever encountered. We had a medium sized meeting here (about 100 people) and found the meeting facilities ample and comfortable; the service was prompt and amazing. The design of the facility was also perfect for facilitating small group interactions and "down-time" informal discussions over a beverage or two. The property was well designed for comfort and relaxation. Beautiful vistas and relaxing placed to enjoy them. A fairly easy drive from Orange County John Wayne Airport (SNA) and proximity to a number of diverse activities (beach walks, surfing, museums, shopping, historical sites etc) made the location perfect. Has my highest recommendation!

I stayed on the club (concierge) level floor and I can say that I have never felt so pampered. The food quality and service were incredible. This entire experience was the epitome of personalized service.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, November 2, 2012
Thank you for taking the time to write a review on our property. We are delighted you enjoyed our personalized service. We take great pride in delivering excellent, warm, and refined service to our guests. It sounds like you truly enjoyed our facility as well as the local surroundings. Whether you return for business or pleasure, we look forward to welcoming you back and creating more memories for you. Thank you for your visit.
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Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 29, 2012

I was there less than 24 hours for a conference, but the hotel staff outdid themselves in friendliness, attentiveness and efficiency... You can let training a employee empowerment are big parts of the culture.
The view from my ocean front room was incredible. The decor is soft and contemporary.
Will look forward to coming back with my family next time !

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, October 31, 2012
Thank you for the beautiful photo! Our surroundings are impeccable! You are right...training and employee empowerment are part of our rich tradition of service excellence. We will move heaven and earth for our guests. We are excited to welcome you and your family back. We have many more experiences to create for you.
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Toronto
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 27, 2012

We just spent a 4 day weekend at the Ritz-Carlton, Laguna Niguel. It was wonderful. Service was top, food was great and rooms are perfect. We had a deluxe ocean facing suite which had a balcony. It was everything one wants in a deluxe room. Slight problem getting WIFI (the front desk didn't know what WIFI was??!!!) but otherwise we would highly recommend this spot.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, October 31, 2012
Thank you for your kind words! We always want to be the best! Our team prides themselves on providing the best possible service to each of our valuable guests every day. We thank you for your feedback about the front desk and ensure that doesn't happen again. We look forward to welcoming you back again very soon.
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Dana Point, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2012

Expensive with sub-par service. On-site dining sucks. Rooms are outdated. Staff acts like you work for them. Spend your money somewhere else. You will be much happier. We stayed there in July 2012. We asked permission to have a local photographer take family pictures while we were there and the management acted like we had just [--] on the lobby floor. The staff is is full of [--] and it is obvious the second you set foot on the property. Don't waste your money.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, November 5, 2012
Thank you for your feedback. We are so disappointed that we let you down during your stay in July. We care about you and would welcome a more detailed account of your experience. If your schedule permits, could you please reach out to our office? We can be reached at (949) 240-2000. We want to make this right for you...thank you.
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Healdsburg, California
Top Contributor
131 reviews 131 reviews
35 hotel reviews
Reviews in 66 cities Reviews in 66 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 26, 2012

The views are extraordinary (a L-o-n-g beach with surfers in the distance) and the staff is amazingly responsive and helpful, and exceptionally professional. (if there were a service employee Olympics, these people would rank on top!) We were housed on the Executive floor,(special key to get in)-operated -almost like a cruise ship(but with better service) with small platters of food served nearly around the clock-- where the service , if possible ,was even better. (If you want to entertain clients, you can bring them up here, but at a cost of $50 a person-but you will have a great meeting.
Note; we were given a suite , but facing the courtyard, not the ocean, so we couldn't hear the surf..There are plenty of places to sit and listen however, both inside and outside.

Room Tip: Ask for one with an ocean view, so you can hear the surf.Also, it can be quite a walk to your room...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, October 31, 2012
Thank you for considering us as top contenders in the service Olympics! We love it! It sounds like you had a wonderful experience at our resort.....one that will bring you back again in the future. We enjoyed having you and look forward to creating more memories for you soon.
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DC, Beirut
Top Contributor
59 reviews 59 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 22, 2012

This is really an outstanding hotel. The locations on the cliffs is gorgeous. The staff are very friendly. The decor and specifically the floors are outstanding. The restaurants are really great. Siting at Raya or 180 with the amazing views is something to be cherished.

It's also very nice to walk down to the sandy beach and watch the surfers. We will definitely come back.

Room Tip: Get an Ocean View Room
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, October 24, 2012
Thank you for staying with us! We enjoyed having you and hope you took home some lasting memories. We couldn't agree more that our staff, property, service and surroundings all rank amongst the best in the world. We look forward to welcoming you back soon. Thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Laguna Niguel

Address: One Ritz-Carlton Drive, Dana Point, CA 92629-4205
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dana Point
#1 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#2 Family Hotel in Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 393
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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