We tried to celebrate our anniversary at this hotel a number of years ago. I have to say the service was sub-par at best. A comedy of errors occurred which really soured our stay.
However, this time was fantastic and lived up to all the expectations we have for a Ritz property. The hotel is stunning, the floral arrangements were spectacular. The check-in desk personnel were knowledgeable, friendly and extremely efficient. The ocean view room with balcony was great and all the staff around the property were friendly. Room service was impeccable. The person answering the phone to take the orders was very professional and the delivery, presentation and setup were impressive.
Would not hesitate to return.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel