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“Great place but the breakfast...” 4 of 5 stars
Review of BEST WESTERN PLUS Marina Shores Hotel

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BEST WESTERN PLUS Marina Shores Hotel
2.5 of 5 Hotel   |   34280 Pacific Coast Highway, Dana Point, CA 92629   |  
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Ranked #1 of 9 Hotels in Dana Point
Guate
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great place but the breakfast...”
4 of 5 stars Reviewed July 23, 2014

Got this place thru hotwire so we got a good deal, the room is quite large and it has the jacuzzi in it on one corner, room could get a refresh as it kinda looks a bit old with most other hotels going the "chic" way and providing a lot of whites and contrasting colors, the bed was just perfect! The breakfast was bad, the eggs where undercooked, the pastry offering wasn't good at all, so we ate a bit and went to a coffee shop near.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 28, 2014
Hi Sam! Sounds like we came close, but didn't quite light up all your hot spots. I'm sorry that our free breakfast was less than appetizing for you. I will check with the breakfast attendants and let them know that have to keep on top of the consistency before bringing the food out from the kitchen. It is always our goal to provide fresh hot items every morning.

You had an interesting observation on the decor of your room and it just goes to show that everyone has different tastes in color and design. In my replies, I used to mention the $1.5 million renovation the Marina Shores underwent in 2012, but as time passed, that became old news and readers like to hear about things that are current ... no business can maintain their reputation on what they achieved "yesterday."

Anyway, I invite your readers to view the photos of our rooms here on Trip Advisor or on the Best Western Plus Marina Shores Hotel website and judge for themselves. Our hotel has won awards for Best Western in 2013 and 2014 for our room quality and cleanliness so it just goes to show, one guest's "old" is another guest's "chic." (smiling) Thanks for the opinion Sam ... we welcome all, both positive and negative. That's how we know when we're on the mark and how we know where we need to improve.
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216 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Pleasanton, United States
1 review
5 of 5 stars Reviewed July 17, 2014

The service at this location was very pleasing. Everyone was very friendly and extremely helpful. The location was central to all activities in the area (i.e. beach, water activities). The continental breakfast was very good and everyday we were offered a new option for breakfast. The only thing we could of maybe wanted was perhaps some more chairs at the pool and a larger breakfast area because people were standing around due to the lack of seating. Overall it was a very good hotel and we would recommend it to family and friends in the future.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 20, 2014
We're happy you enjoyed your stay and it will be my pleasure to pass along your praises to the staff. Please accept my apologies if the breakfast room was crowded. We do have a second room that we open up when the hotel is extremely busy, and there is a large sign by the entrance to the main breakfast room advising guests of this, but I guess some folks are just so hungry that they head to the buffet line without even noticing it (smiling).
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Whittier, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

Great hotel by the beach. Friendly staff and owner. Mad our anniversary very enjoyable. Great access to eating and shopping. Only negative point was paying for parking separately from the main hotel fee.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 20, 2014
We're so glad you and your wife chose the Marina Shores Hotel for your wedding anniversary stay. We hope the complementary bottle of champagne and card from the staff helped make the occasion a little more special.

Regarding the parking fee ... most of the hotels in our area charge for parking and some even tack on mysterious "resort fees." Our parking fee is the lowest and (for other readers) if you are a Best Western Rewards member or a member of AARP, parking is free.
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Coronado, United States
1 review
5 of 5 stars Reviewed July 13, 2014

This was such a nice place to stay. We had a balcony which overlooked PCH, but it was very quiet and we were not disturbed by traffic. Since we were only staying 2 nights, we chose not to have our room cleaned. We had plenty of towels.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 20, 2014
Hi Frances! Thanks for the kind review and we're glad you and your family enjoyed your short stay at the Marina Shores. Our two room suites are perfect for families on vacation and I'm sure the other Trip Advisor readers will appreciate your endorsement too.
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Los Angeles, United States
1 review
5 of 5 stars Reviewed July 13, 2014

Very cozy and well located. Nice rooms. Excellent tub with jets. Very friendly staff. The only LITTLE thing I could object is that the pool was a little colder than what I expected from a heated pool. The rest was all superb.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 20, 2014
Thank you for the nice review, Pedro and we are thrilled that you and your family enjoyed your stay at the Marina Shores Hotel. Regarding our heated pool, I will pass your comments on to the professional service company that comes out twice a week to clean, check the chemical levels and all the equipment. They are supposed to make sure it is always heated to 80 degrees, which is the optimal temperature - anything over that promotes the growth of algae and bacteria. Our own maintenance staff checks the pool temperature twice a day and if there are ever any issues, we notify the pool company immediately.
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Oceanside, United States
1 review
5 of 5 stars Reviewed July 12, 2014

The location of the hotel is marvelous. The two young ladies at the front desk were very friendly and helpful. The room was very large with two tv's - one in the bath area. Jetted tub was heavenly, and they provide bath salts. The shower stall is separate, which is perfect. It is surprisingly quiet in the room. We loved it there and will definitely be back!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 13, 2014
"Did not want to leave!" ... That is about the highest compliment we can receive. We are both honored and appreciative that you found the Marina Shores Hotel to be so comfortable and the staff so friendly. It sounds like you had one of our whirlpool suites, which are the best accommodations we have to offer - affordable luxury on the Pacific Coast ... who would believe it?
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california
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed here over the 4th of July weekend. The hotel is very clean & nicely decorated. The staff are very friendly. We had a standard king room that was very spacious & also included a refrigerator, coffee maker, whirlpool tub, & free breakfast! This hotel is located within walking distance from just about anything you would want to do in Dana Point. We had a great stay!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, July 13, 2014
Thank you for the wonderful review and for adding some great personal photographs to the Trip Advisor site. It's a wonderful addition to help travelers see the hotel through the eyes of other travelers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Marina Shores Hotel

Address: 34280 Pacific Coast Highway, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dana Point
#2 Romantic Hotel in Dana Point
#3 Business Hotel in Dana Point
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Marina Shores Hotel 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Best Western Plus Marina Shores Hotel - Dana Point Harbor - Doheny State Beach. Conveniently located on Pacific Coast Highway and minutes from Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with whirlpool tubs for two. All rooms (with the exception of ADA Rooms) have jetted tubs with showers. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from Dana Point Harbor and Doheny State Beach. Our area is known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point Harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more   less 
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Also Known As:
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
Holiday Inn Dana Point
Dana Point Holiday Inn

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