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“Loved it” 4 of 5 stars
Review of BEST WESTERN PLUS Marina Shores Hotel

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BEST WESTERN PLUS Marina Shores Hotel
2.5 of 5 Hotel   |   34280 Pacific Coast Highway, Dana Point, CA 92629   |  
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Ranked #3 of 9 hotels in Dana Point
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Loved it”
4 of 5 stars Reviewed February 2, 2013 via mobile

Clean, fresh looking, large suites, nice bathroom and showers. It's beautiful. The best part is the price. Breakfast...it's ok. McDonald's across the street if you want something quick. Very comfortable.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, February 4, 2013
We're glad you enjoyed your stay at the Marina Shores Hotel and recognized the value when staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
USA
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 31, 2013

We traveled to Dana Point for a wedding at the end of December and had a wonderful stay at the Best Western Marina Shores. Free parking and complimentary WiFi and breakfast each morning were hugely helpful with the schedule we had to keep that weekend.

The hotel is walking distance from a few cute shops and restaurants and a very close drive to Laguna Beach if you're interested in heading up that way for a fancier meal.

The staff was very friendly and helpful and our room was spacious and very clean. I would highly recommend and would definitely stay again if we ever travel back to that area.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, February 4, 2013
Thank you for the wonderful review and please pass on our best wishes to the bride and groom. While we appreciate your kind words and are happy that you enjoyed your stay, you REALLY hit it on the head when you talked about our location and the convenience to all the sites, shops and restaurants along the beach. This is the perfect recommendation to all the folks using TripAdvisor when looking for a great hotel and a great value in our area.

Thanks again!
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hanford,ca
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2013

excellent facility - but they need to put handicap parking on the first level - same level for entrance to parking . By the time I arrived - without handicap parking on level - we ended up near an elevator that required a room key. We had not checked in - so no card...meant walking up steps to get the room key. Rest of stay was pretty good - comfort, clean, and we never made it to breakfast - slept until the kids ran down the hall screaming.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, January 31, 2013
Thank you for bringing the handicapped parking issue to our attention and we'll see what we can do about re-designating other spaces closer to the door on the main level. Yours was an important observation and we appreciate the suggestion. Even though we are fully ADA compliant it is our goal to provide service and convenience that satisfies everyone.

Other than the parking issue, I'm glad that you enjoyed your stay.
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Los Angeles
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 11, 2013

We have stayed here three times, and intend to stay here when we need a hotel in Dana Point. (We just purchased a house here, so after March 1 we are unlikely to need a hotel, so my "very likely" rating reflects the probability that we will direct our visitors from the East Coast here). We will also recommend it to family and friends. Dana Point is beautiful, and the hotel is conveniently located. There is a great breakfast restaurant across the street, and plenty of delicious dining in Dana Point. We had one minor glitch this time. We were in Dana Point for our anniversary, and to inspect the house we purchased. The first room assigned smelled of tobacco smoke. The desk clerk immediately moved us to a clean room with a large Jacuzzi tub and separate shower. We truly enjoyed our stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, January 14, 2013
Congratulations on buying your home here in Dana Point ... it is truly and incredible place to live and work. While we're sorry to "lose" you as a customer, I can't think of any better circumstances to have it happen ... and of course, our sincerest appreciation for your desire to recommend us to your family and friends when they come to visit in south Orange County.

Please accept my apologies for the smell of tobacco smoke in your room. Even though we are a 100% smoke free hotel, not all our customers abide by the rules. We have special equipment to disinfect and deoderize a guest room on the rare occassion that someone does smoke in the room, but nothing beats opening up the windows and letting the fresh air take care of the problem ... sadly, even in southern California, it still gets pretty cold in January, so that wasn't an option.

We're glad you enjoyed your stay and welcome to the neighborhood!
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Portland, Oregon, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

We stayed ten days through Christmas and New Year holidays. The location is great for us to be near our family. The room was comfortable and very clean. We normally rent a small condo or house for our visits but recently had a bad experience with cleanliness in a local condo and did not want to deal with that on this trip. We were not disappointed. Housekeeping did a great job every day. If we had to name one area for improvement, it would be breakfast. Get rid of the pancake machine. It caused traffic jams and extra work for the employees. Provide an easy/cheap oatmeal option...instant or already cooked. We will definitely stay again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, January 8, 2013
Dear Donna,

We're glad to hear that the Marina Shores was a great part of your holiday experience and hope you'll remember us when you return for family visits to Dana Point. I'm sorry about your issues with our breakfast, but if you let me know the next time you're coming, I'll make sure we have a supply of oatmeal just for you ;-) The pancake machine won't be going anywhere anytime soon. The traffic jam is a tribute to its popularity.

I'll make sure to pass on your praises to our housekeeping staff. It's always wonderful to know their extra efforts are noticed.

Hope you and your family have a wonderful new year too!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2013

Our family planned a quick getaway for New Years to Dana Point or so we though, actually I forgot to make the reservation! After finding out the hotel we normally stay at was booked I started looking around and found this hotel. We’ve seen this location before but always remembered it as a Holiday Inn Express. Happily my search found rooms available so our trip was saved!
When we arrived the first thing we noticed was how clean the exterior of property was. The parking area was a little cramped but manageable. The receptionist was very pleasant and attentive, within minutes we had our room keys.
The room was nicely appointed with 2 LCD TV’s, a setting area, two very comfortable queen beds; it was nice to find a small refrigerator for guest use. The room was quiet with very little road or adjoining room noise. A full hot breakfast is offered, the area is very small for the number of people trying to eat as well as they were always out of food so people were standing around waiting to be the first for the next pans of food. We opted to pass on the food so we can’t offer any comments on the quality but one could surmise since there was a line it must have been good food.
There is a pool and small work out facility located on the end of the building, no hot tub.

My only minus is the fee for parking, at $10/night it's not a deal breaker but it is self park.

Overall this location is perfect for a family or couple wanting a reasonable location to stay in Dana Pont. We will be back and this may just be our regular hotel when we visit the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review, January 3, 2013
Dear Doug,

I'm glad your search for a last minute New Years getaway brought you to our doors and even happier that you're now considering the Marina Shores Hotel as your "go-to" location when you return to Dana Point. Our resolution for 2013 is to stop being the best kept secret on the beach and become the best known value ... and letters like yours really drive the point home to all Trip Advisor shoppers.

Thanks again for the kind words and please accept our best wishes for a wonderful new year to you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Marina Shores Hotel

Address: 34280 Pacific Coast Highway, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dana Point
#3 Romantic Hotel in Dana Point
#3 Business Hotel in Dana Point
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Marina Shores Hotel 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Dana Point Harbor, Doheny Beach. Conveniently located on Pacific Coast Highway and minutes to Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with Jacuzzi tubs for two. All rooms (with the exception of ADA Rooms) have Jacuzzi tubs. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from the Dana Point Harbor and Doheny State Beach, known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more   less 
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Also Known As:
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
Holiday Inn Dana Point
Dana Point Holiday Inn

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