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BEST WESTERN PLUS Marina Shores Hotel: Traveler Reviews

2.5 of 5
34280 Pacific Coast Highway, Dana Point, CA 92629
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BEST WESTERN PLUS Marina Shores Hotel
Ranked #5 of 9 hotels in Dana Point
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37 reviews from our community

    Trip type
Traveler rating
    19
    10
    7
    1
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Date Rating
Lincoln, Nebraska, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask ELIZABETH Z about BEST WESTERN PLUS Marina Shores Hotel
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
January 2, 2013
Hi Elizabeth,

We thank you for your wonderful endorsement and are glad you enjoyed your stay. You're 100% correct, our location just a block off the beach and so close to all the great restaurants makes the Marina Shores best value in Dana Point. Hope we see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Visalia, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Loved it”
5 of 5 stars Reviewed December 29, 2012

We didn't have high expectations for this place but were incredibly surprised. The room was lovely, well appointed, and had a gorgeous jacuzzi tub with bath salts provided. There was also a tv to watch while in the tub. A refrigerator in the room, with a large screen tv completed the surprise. Breakfast was fine and free, along with a coffee pot in the room for late night beverages.I would return anytime to this hotel. It was great!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Florence K about BEST WESTERN PLUS Marina Shores Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
January 2, 2013
Dear Florence,

Thank you for the great review. Hopefully the next time you stay with us you WILL have high expectations. :-)

Glad you enjoyed your time with us and we hope you have a great New Year!
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Moraga
1 review
1 helpful vote 1 helpful vote
“Outstanding Hotel”
5 of 5 stars Reviewed December 6, 2012

We got to the hotel around noon and were allowed to check in early without a problem. Our large dog was able to stay with us for a small and VERY reasonable fee. The staff was friendly but not so friendly as to be a nuisance, and there was a convenient side entrance that allowed us to come and go without awkward interactions with the front desk every time. The room was clean and spacious. All in all, this was exactly what we have come to expect from Best Western Hotels...a guaranteed comfortable stay for a decent price in a convenient area.

Room Tip: Get the suite.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask Sarah H about BEST WESTERN PLUS Marina Shores Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
December 14, 2012
Dear Sarah,

We're so glad you enjoyed your stay here. Thank you for the great review and we hope to see you back with us again!
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Belleville, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best Place to stay in Dana Point”
5 of 5 stars Reviewed December 1, 2012

Very nicely remodeled/first class accomodations! Friendly and knowledgeable staff. Karen Mitchell was most helpful with suggestions for local attractions and added a lot to our stay!! She was very knowledgable and passionate about her position and wanting to insure that you had the best experience possible! Breakfast was very good and a nice selection of foods/fruits. Rooms/beds comfortable and a nice view of the ocean. A great value!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Daniel D about BEST WESTERN PLUS Marina Shores Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
December 3, 2012
Thank you so much for the great review and we are all thrilled that you enjoyed your stay. Karen will be happy to hear that her help really enhanced...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“Another Best Western Hotel”
3 of 5 stars Reviewed November 29, 2012

Arrived mid evening just as it was raining.. The Receptionist was very chatty and pleasant. The room was nice and was clean.
Later in the evening there was some shouting down the corridor and sounded like high spirits. Probably watching a game on TV.
About midnight we had a call from reception advising that one of the car windows was part open and rain might be getting in. Went to the car park with the Receptionist and met the Security Guard. Thanked them for preventing what could have been a wet car seat.
The people in the next room arrived late, about 1:30 am and did not settle down to sleep until about 3:30. The walls did not prevent the noise penetrating our room.
Breakfast was sparse and in a small room.
The staff were friendly and helpful, but the accommodation was lacking and expensive to other Best Western Hotels that we have stayed in.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Valuation about BEST WESTERN PLUS Marina Shores Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
November 30, 2012
I'm glad we were able to save you waking up in the morning to a soaked car seat, but am very sorry to hear about the noise from your neighbors. Our security staff keeps a constant vigil on the property, so I am concerned that it took two hours to quiet them down. Wedding groups often come back from their receptions very late at night and want to continue their celebrations here. Our belief is that all guests deserve comfort and quiet, so I am extremely disappointed that it took that long to get the latecomers to settle in.

Please accept my apologies for your less than stellar stay, but I do appreciate your comments and will discuss with the security stay so it won't happen again.
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Additional Information about BEST WESTERN PLUS Marina Shores Hotel

Also Known As:
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
Holiday Inn Express Dana Point
Holiday Inn Dana Point
Dana Point Holiday Inn
Address: 34280 Pacific Coast Highway, Dana Point, CA 92629
Phone Number:
Region: United States > California > Orange County > Dana Point
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Dana Point
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Dana Point Harbor, Doheny Beach. Conveniently located on Pacific Coast Highway and minutes to Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with Jacuzzi tubs for two. All rooms (with the exception of ADA Rooms) have Jacuzzi tubs. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from the Dana Point Harbor and Doheny State Beach, known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more   less 
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