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“Old and tired hotel, noisy” 2 of 5 stars
Review of DoubleTree Suites by Hilton Doheny Beach - Dana Point

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DoubleTree Suites by Hilton Doheny Beach - Dana Point
3.5 of 5 Hotel   |   34402 Pacific Coast Highway, Dana Point, CA 92629   |  
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Ranked #7 of 9 Hotels in Dana Point
New York
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
“Old and tired hotel, noisy”
2 of 5 stars Reviewed May 19, 2013

We stayed here because it is within walking distance of Doheny Beach where the Doheny Blues Festival was. Next time, we'll drive.

The hotel is is need of updating. The elevators, hallways, bathrooms, etc are appeared old and dingy. The room smelled like mildew. I know it's near the beach but that's no excuse not to use Lysol. It's also not very close to the beach, two streets and a RV campground before you reach the beach.

We didn't get a good night sleep, the room above us had someone playing guitar and stomping his foot. When I went to call the front desk to complain, I discovered the phone didn't work.

The hotel was expensive for a doubletree. If it was really beachfront or really nice, I could see paying what I did. I assume the raised the price to take advantage of those attending the blues festival.

The chocolate chip cookies were good.

Room Tip: Rooms at other hotels are nicer
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for writing a review about your recent stay at our hotel. We’re very sorry you were unhappy with your experience at our hotel. We appreciate hearing from you and wanted to let you know that we will keep your comments in mind as we work to improve our property. We also invite you to write to us at SNAPE_DT_Guest@hilton.com with any additional concerns. If you travel again to our area, we hope we have the opportunity to show you our improvements.
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
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English first
1 review
5 of 5 stars Reviewed May 18, 2013 via mobile

Beautiful beach location but over looking a trailer park. Rooftop bar and grill is not a grill at all but a nice bar. Even for locals. The rooms are really nice but the exterior is really tacky. No good pools. No hot tub. Not nearly as nice as St. Regis but wonderful value and service. The people seem down to earth and friendly. We got AMAZING free cookies upon check in and free drinks and were treated well by valet.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for taking the time to review your stay with us. We do apologize if your view of the state camp ground was not what you had in mind. And we also apologize that you were not able to enjoy our hot tub for any reason. We will pass along your compliments to our staff and if you have any additional concerns, please write to us at SNAPE_DT_Guest@hilton.com, thank you!
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Gilbert, United States
1 review
5 of 5 stars Reviewed May 16, 2013

We Had A Great Time Only One Slight People Being Very Loud In Hallway Late At Night While We Were Trying To Sleep Everything Else Was Great Very Helpful Valet Enjoyed Bikes And Had A Really Nice Time Why We Were Having Breakfast Our Waitress Was Very Helpful.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for taking the time to review your past stay with us and we do apologize for any noise complaints you might have had while you were here. But we are pleased to hear that you enjoyed everything else that we have to offer and we truly hope to see you again, thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 16, 2013

Stayed here for two nights. Lovely rooftop lounge, perfect for relaxing and enjoying the views of beautiful Dana Point. Rooms are clean, staff is friendly, quiet. Close to everything, walking distance to the beach.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you taking the time to review your past stay with us and we are pleased to hear that you enjoyed your time! We are also glad that you were able to enjoy our close proximity to the beach. We truly hope that if you find yourself in the area, that you will be our guest again, thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 15, 2013

but very disappointing in person.

I was here on business-but if I was spending my own money I would be upset.

Positive-the bed is good. Good night sleep. Loved the roof top bar at night-great fire pit and couches-loved the vibe.

Negative
It seems like this hotel desperately needs a facelift and a service upgrade. the restaurant/ bar set up is dreadful-the bartender was MIA quite often, because he was also running room service to hotel guests! Never seen that before. The rooms are spacious-but not the bathroom. The sink is huge-but no place to spread out toiletries. Bathroom is just poorly designed-very cramped. Can't imagine sharing it with someone-that would be impossible.
I had a room facing the highway-literally smack dab in the middle of the PCH split. Lots of traffic noise.
Room furniture is old and weathered. Drawer was broken.

Small but efficient work out room and pool. Treadmill was broken for two days, TV on elliptical didnt work.

Not close to anything like a Starbucks-about a 10 minute walk to the harbor. It is across PCH from the beach. An easy walk to Doheny beach

Overall-for business travelers/frequent travelers-i think you will be disappointed. for families or couples on a budget that want to spend alot of time at the beach, and have time to walk or drive to surrounding restaurants, this place will probably work for you. have stayed at the Marriott at Dana point and this is no where in the ball park from a comparison standpoint.

Room Tip: be aware of the highway
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for your candid review on your past stay with us and we do apologize if you experienced any shortcomings on our end. We strive to provide the best service possible and we would appreciate if you could email us with any additional information you might from your stay at SNAPE_DT_Guest@hilton.com. Again thank you for your review and we hope to hear from you soon.
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Chandler, United States
1 review
4 of 5 stars Reviewed May 12, 2013

Although I was visiting for business, it is close to a lot of nice areas and I believe within walking distance to the beach. I would stay here for business again and would like to come back with my family for a vacation.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for taking the time to review your stay and we are so pleased to hear that you would like to come back and bring your family! We truly hope to see you again soon, thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 10, 2013 via mobile

The DoubleTree is a great property close to the ocean, Marina and business district. I highly recommend people stay here. The restaurant is very nice and the rooftop bar is as well. The rooms are clean and spacious. Overall excellent Hotel and I highly recommend people stay here.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTDohenyBeach, Laurie Chugon-Isaacs, Sales & Catering Coordinator at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review, May 31, 2013
Thank you for taking the time to review your stay and saying such kind words about our property! We are pleased to hear that you enjoyed everything that we have to offer along with our rooftop bar, Vivo. We hope to see you again in the future, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Doheny Beach - Dana Point

Address: 34402 Pacific Coast Highway, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Dana Point
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Doheny Beach - Dana Point 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located in enchanting Dana Point, Orange County midway between Los Angeles and San Diego along the Pacific Coast Highway, our hotel has proven a consistently popular choice among beach city tourists, wedding planners and business guests looking to turn that conference travel into an impromptu Southern California vacation getaway. Whether you are here for work or play, we've made sure there's. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Doheny Beach - Dana Point Hotel Dana Point
Doubletree Dana Point
Doubletree Hotel Dana Point

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