We showed up early for check-in, and they were apologetic (it was our problem) and gave us a complimentary bottle of sparkling wine! The weather was damped, so we warmed ourselves by the fire with cookies and coffee ubtil our room was ready. The staff was very friendly and happy to help us. We lost hot water but ir didn't affect us because we were out at Cinneoplis. Regardless, they adjusted our bill (we didn't ask for them to do it). The view was charming and the location was concennient to many good restaurants. We loved and would definitely love to return. It is for couples, though. Definately no kids!