Staff at check in and checkout was great. Housekeepers were excellent. Turned down service was good but inconsistent. Weather card was there one day, loved the candy. Nice touch.
It was tastefully decorated, elegant public area, beautiful pool and fountain, picturesque ground. Conference rooms, ballroom were elegant except one room on 5th floor on south side had a ceiling tile appeared to be waiting for a fall. Based on photos and description I was expecting a waterfront resort but ocean was about a mile away.
Room was oversize, furniture was excellent, beds were comfortable, HVAC was adequate, TV, Phone, Clock, CD Player was good. Bathroom was oversized, tub was great and so does shower. Water temperature and flow was excellent. Walkway to room between the bath room appeared small relative to size of the room. Balcony was good but not much of a view there.
This is a five star resort so expectations were high it almost met except the following.
Electric outlets were in-adequate, I had hard time plugging my laptop and cell phone in a overloaded power strip behind the night stand.
Remote control was one star in a five star resort.
Towels were tired.
Door lock was awful and must be repaired.
Overall the resort is pleasant and staff is friendly contrary to other reviews. My expectations were high and it did not meet, so I rated a notch bellow to 4 star.
- Official Description (provided by the hotel):
- Overlooking the Pacific Ocean stands The St. Regis Monarch Beach. Crowned with the Forbes Five-Star, AAA Five-Diamond Award, the resort delivers an experience beyond expectation. ... more less
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- Also Known As:
- St. Regis, Monarch Beach Hotel Dana Point
- St Regis Dana Point
- St Regis Resort Monarch Beach