Overall, I have to say, the St. Regis Monarch Beach is a beautiful hotel - the grounds are lovely, the staff is nice, and the rooms are well appointed (what an amazing bed!); however, this past weekend when staying there for our anniversary, my husband and I encountered the following service issues that we don't generally experience at 5 star properties:
1. Room Location: When we checked into the St Regis we were told that we "might have the pool to ourselves" since most of the rooms were being occupied by guests attending one of the three weddings happening on Saturday night or a medical convention also happening on the grounds. That sounded great to us...until we were arrived at our room and found our balcony was located right next to one of the hotel's main patios/decks. We immediately called the front desk to make sure that none of the weddings/convention had events on that deck since it was so close to our room and we were really hoping to get some R&R. We were guaranteed that no events were taking place on the "Observation Deck". A couple hours later, upon returning from the beach, we entered our room to find a 200+ person cocktail hour right outside our balcony doors on that very same deck where we were told there would be no events. This totally slashed our plans to have a nice drink on our balcony and made our room somewhat noisy. We called the front desk again to see if we could move rooms and were told that all the king rooms in our category were now full and we could not switch, which you can imagine was upsetting given we would have asked to moved earlier had we gotten an honest answer about the deck's events. After being told that we could not move, my husband asked if he could speak to a supervisor. 2 minutes later, we got a call back - "miraculously" another room (identical to ours but a couple floors up) was available. We packed up our room, moved rooms and that was that. All fine, but it could have been totally avoided earlier in the day before we unpacked.
2. Stonehill Tavern: Stonehill Tavern was good and our waiter was great and attentive, but it took forever for our food - even appetizers - to come out. We were prompt to order, but our meal still took over 2 and a half hours to get an appetizer, two mains, and a dessert. Again, not a big deal, we were just really hungry.
3. Lunch at the Bar: On Sunday we decided to get a quick lunch at the bar so that we could go enjoy the pool and prime sun hours. The bar was not crowded at all - there were only a few other patrons there. Again, we ordered almost immediately after sitting down but waited a FULL HOUR before getting our food - which consisted of sliders, pretzel bites and a salad. This is what really bothered us - why should it ever take that long to cook those simple items, especially when the bar menu is so small - they only offer a few things and it's a bar so you would assume it would be quick.
All and all, we still had a lovely weekend at the St. Regis, but I'm not sure I would go back again when the Montage is so close and the service is better.
- Official Description (provided by the hotel):
- Overlooking the Pacific Ocean stands The St. Regis Monarch Beach. Crowned with the Forbes Five-Star, AAA Five-Diamond Award, the resort delivers an experience beyond expectation. ... more less
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- Also Known As:
- St. Regis, Monarch Beach Hotel Dana Point
- St Regis Dana Point
- St Regis Resort Monarch Beach