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“Beautiful Hotel...with some service issues” 4 of 5 stars
Review of St. Regis, Monarch Beach

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St. Regis, Monarch Beach
5.0 of 5 Resort   |   1 Monarch Beach Resort Dr., Dana Point, CA 92629   |  
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Ranked #4 of 9 hotels in Dana Point
Los Angeles, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Beautiful Hotel...with some service issues”
4 of 5 stars Reviewed October 29, 2012

Overall, I have to say, the St. Regis Monarch Beach is a beautiful hotel - the grounds are lovely, the staff is nice, and the rooms are well appointed (what an amazing bed!); however, this past weekend when staying there for our anniversary, my husband and I encountered the following service issues that we don't generally experience at 5 star properties:

1. Room Location: When we checked into the St Regis we were told that we "might have the pool to ourselves" since most of the rooms were being occupied by guests attending one of the three weddings happening on Saturday night or a medical convention also happening on the grounds. That sounded great to us...until we were arrived at our room and found our balcony was located right next to one of the hotel's main patios/decks. We immediately called the front desk to make sure that none of the weddings/convention had events on that deck since it was so close to our room and we were really hoping to get some R&R. We were guaranteed that no events were taking place on the "Observation Deck". A couple hours later, upon returning from the beach, we entered our room to find a 200+ person cocktail hour right outside our balcony doors on that very same deck where we were told there would be no events. This totally slashed our plans to have a nice drink on our balcony and made our room somewhat noisy. We called the front desk again to see if we could move rooms and were told that all the king rooms in our category were now full and we could not switch, which you can imagine was upsetting given we would have asked to moved earlier had we gotten an honest answer about the deck's events. After being told that we could not move, my husband asked if he could speak to a supervisor. 2 minutes later, we got a call back - "miraculously" another room (identical to ours but a couple floors up) was available. We packed up our room, moved rooms and that was that. All fine, but it could have been totally avoided earlier in the day before we unpacked.

2. Stonehill Tavern: Stonehill Tavern was good and our waiter was great and attentive, but it took forever for our food - even appetizers - to come out. We were prompt to order, but our meal still took over 2 and a half hours to get an appetizer, two mains, and a dessert. Again, not a big deal, we were just really hungry.

3. Lunch at the Bar: On Sunday we decided to get a quick lunch at the bar so that we could go enjoy the pool and prime sun hours. The bar was not crowded at all - there were only a few other patrons there. Again, we ordered almost immediately after sitting down but waited a FULL HOUR before getting our food - which consisted of sliders, pretzel bites and a salad. This is what really bothered us - why should it ever take that long to cook those simple items, especially when the bar menu is so small - they only offer a few things and it's a bar so you would assume it would be quick.

All and all, we still had a lovely weekend at the St. Regis, but I'm not sure I would go back again when the Montage is so close and the service is better.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRMB, Public Relations Manager at St. Regis, Monarch Beach, responded to this review, November 1, 2012
aussiegwp-
Thank you for your recent review about your stay at the Resort. We are sorry to hear you encountered some service issues, and we wanted to let you know we are working on those issues internally.

Thank you for choosing to spend your anniversary at The St. Regis Monarch Beach.

The Executive Offices
St. Regis Monarch Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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Kyoto, Japan
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 28, 2012

Greeted at the lobby door and in my room within 4 minutes. Small, but very well appointed rooms. Lower priced rooms have quiet garden views. Food offerings are surprisingly good. Internet prices are outrageous, as is valet parking, plus you are coerced by the check-in clerks into agreeing to housekeeping gratuities in advance (I suspect you get the room next to the kitchen, otherwise). Nonetheless, the bar offers good values. The spa is excellent and very well maintained. Not my favorite location, but would stay here again if business took me here. Just be careful when booking because the final nightly rate (room+gratuity+parking+fees+internet) will be well above what you anticipate.

Room Tip: This is a very sprawling hotel and can become a bit of a maze. The ocean "view" rooms are...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland oh
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

For luxurious rooms and public areas to outstanding service St Regis is a standout. The staff is courteous and efficient, the Butler service overwhelming. It It is expensive , especially when you add in $25/day resort fee and $35/day parking.The food was somewhat of a disappointment although served beautifully. I'd go back anytime.

Room Tip: Go on a weekend when there is an Indian wedding with a full sized elephant, great entertainment.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, CA
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 25, 2012 via mobile

Front desk staff needs better training in how to be nice to their guests. It took about 3 hours from the time we checked in until our room was ready and there was major confusion about the room we were supposed to get based on our confirmation. Staff in other areas (valet, bar, maid service) was courteous and professional. Stone hill Tavern is having issues as well. The food is good albeit slightly expensive. When they get too crowded, the kitchen self destructs and the food takes an hour to come out. This place has definitely gone down hill in the last few years. It's too bad.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRMB, Public Relations Manager at St. Regis, Monarch Beach, responded to this review, October 25, 2012
orah423-
Thank you for your review on TripAdvisor. We are sorry that you had issues checking in and a long wait time at Stonehill Tavern. We hope we can have you stay with us again soon so you can enjoy a more positive experience at the Resort.

Thank you,

The Executive Staff
St. Regis Monarch Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 24, 2012

The staff is super friendly and helpful and the restaurant super yummy. We received sand buckets and shovels for our children at checkin - a really nice touch. The beach is a short and pleasant shuttle ride away. Even if you're only staying for one night, you can enjoy the beach all day!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRMB, Public Relations Manager at St. Regis, Monarch Beach, responded to this review, October 25, 2012
Thank you for your postive review about your recent stay at The St. Regis Monarch Beach. We are happy to hear you enjoyed our private beach.

Looking forward to having you and your family at the Resort again soon.

The Executive Offices
St. Regis Monarch Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho cucamonga, CA
Top Contributor
112 reviews 112 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 24, 2012

Stayed here for a friend's wedding and really enjoyed the stay. The property is large and beautiful. We stayed in a suite and it was large and had a wonderful beach view. The room featured nice toiletries and plush bath robes.

The service was on par for a luxury hotel and all of the staff was attentive and friendly. Of course this hotel costs more but it is to be expected with this type of hotel.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Bridge, New Jersey
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 23, 2012

I stayed at the St. Regis Monarch Beach for a conference. Two days is much too short.
Great golf course, pool, spa (so I've heard from colleagues). If only I'd had time to venture down by the beach even :-(. I hope to return for pleasure. Beautiful hotel.

The one flaw I found was, after I checked in, the terrace in my room was not cleaned. I suspect it was a one-off - but reported it none-the less. They immediately offered to switch my room, which I declined, assuming I'd have no reason to be on the terrace. It was cleaned immediately and I was fine.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about St. Regis, Monarch Beach

Address: 1 Monarch Beach Resort Dr., Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#5 Family Hotel in Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis, Monarch Beach 5*
Official Description (provided by the hotel):
Overlooking the Pacific Ocean stands The St. Regis Monarch Beach. Crowned with the Forbes Five-Star, AAA Five-Diamond Award, the resort delivers an experience beyond expectation. ... more   less 
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Also Known As:
St. Regis, Monarch Beach Hotel Dana Point
St Regis Dana Point
St Regis Resort Monarch Beach

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