I am a San Clemente/Capistrano/Dana Point local and I really like the location of The Wind and Sea Restaurant. So, my husband and I decided to bike there on a warm October afternoon and grab a sunset drink.
After waiting 10 minutes for a seat (when there where many available tables) we ordered Mai Tais in anticipation of our upcoming Thanksgiving trip to Hawaii. As our drinks arrived, two nice women sat at the table next to us and ordered some red wine and discussed the menu. When their wine arrived, there was some type of particles floating in the wine. They were unsure what to do, but we suggested they get the waiter and send it back. Then the waiter brought another round of wine, and again, strange particles floating in the drink. The waiter noted that the wine was being poured into a small serving beaker that had been used at breakfast that morning for orange juice and it appeared that OJ particles had not been washed out of the beaker. So, the ladies asked for a third and clean glass of wine. This time the beaker was clean but the wine glass was filthy. One of the ladies asked for the manager. The manager explained that it had been a really busy day and things might not get cleaned as well as they should. Perhaps they need to rush,or things fall through the washing machine and don't get clean. Needless to say, the ladies didn't find this reassuring. Although offered a free glass of wine, they left. And I don't blame them. The lack of cleanliness was inexcusable and the manager's willingness to rationalize this as being too busy to be clean in unacceptable.
While our drinks seemed fine, I was bothered by these ladies' experience. They came to Dana Point to have a good time and they were met by a touristy restaurant that didn't provide the customer with the service warranted by the prices. I was shocked to see a halibut dinner offered at close to $40.00 and then see the poor service and quality provided.
If you're visiting our wonderful location, avoid the Wind and Sea for food. I just wouldn't trust it to be clean. The location is great and the restaurant should clean itself up and offer locals and visitors a quality experience.
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