First of all, I can not claim how the services are at this establishment. It looks like people have enjoyed staying there. My disappointment was that I was made to look like a fool by the manager on staff. This is my story...I had canceled my hotel stay, which was for 4 nights, because I had a friend in the City who was so wonderful to offer me and my friends accomodations, during our stay. The woman working Saturday night had confirmed my cancelation after I had phoned in my change of plans. Then the morning after the first night I was supposed to have originally checked into my hotel, I recieve a text notification of a charge for all 4 nights at El Camino. Therefore, I called the hotel to fix this problem.Well, the manager on staff was not having it. She claimed it was my fault and I had to pay for the 1st night at least. After contemplating my next action, I called back and asked to speak with a higher authority. I was only allowed to leave my number and wait for a phone call from the owners...who I still haven't heard from. In the end, it was my bank, Chase, who got my money back. I can handle a lot of things, but getting screwed over isn't one of them. I don't reprimand anyone for staying at the El Camino. I just hope that the manager on staff will handle her protential customers better next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.