First of all, I can not claim how the services are at this establishment. It looks like people have enjoyed staying there. My disappointment was that I was made to look like a fool by the manager on staff. This is my story...I had canceled my hotel stay, which was for 4 nights, because I had a friend in the City who was so wonderful to offer me and my friends accomodations, during our stay. The woman working Saturday night had confirmed my cancelation after I had phoned in my change of plans. Then the morning after the first night I was supposed to have originally checked into my hotel, I recieve a text notification of a charge for all 4 nights at El Camino. Therefore, I called the hotel to fix this problem.Well, the manager on staff was not having it. She claimed it was my fault and I had to pay for the 1st night at least. After contemplating my next action, I called back and asked to speak with a higher authority. I was only allowed to leave my number and wait for a phone call from the owners...who I still haven't heard from. In the end, it was my bank, Chase, who got my money back. I can handle a lot of things, but getting screwed over isn't one of them. I don't reprimand anyone for staying at the El Camino. I just hope that the manager on staff will handle her protential customers better next time.

I was passing through SF and needed a hotel close to SFO for an early morning flight. There weren't any good finds around SFO, but I am not unhappy that I ended up staying here. It's a 2 block walk from the BART station, which can take you downtown or airport, so no need to rent a car if you can avoid it.

Once you get off 380, and head towards the Inn, you will pass through an area which is changing into suburbia; I sighed a Costco(!!), a mall,, and new apartment buildings on El Camino Real. I will recommend getting gas closer to the motel than to 380; there was almost a $0.25/gallon between gas stations.

The room was clean & small, but a bit stuffy for a warm summer day. Parking was not an issue & is free. The furnishings were simple, and my sleep was uneventful. My flight was early enough to have sampled their breakfast.

The motel is capitalizing on the pricing structure at other SFO hotels, and can charge a higher rate (in my opinion) than warranted. However, as the development wave moves towards the hotel, I am hopeful that it will be able to justify its rates with a make over itself.

First the good news: friendly staff, very well located for the Colma BART station and for access to SFO, attractive enough room, a few restaurants and markets within walking distance (though maybe better not go too far at night), and a satisfactory continental breakfast in a room adjoining the lobby. Now the other news: something was very strange with the WiFi. In our other (many) motels on this trip, no special problem; but with WiFi here, I could receive but not send messages from my primary ISP. Being too far from home to sort that out, it became inconvenient as the WiFi slowed down due to apparently limited bandwidth. In summary, the WiFi was free but not too useful.

The other thing was potentially more serious, a dispute between two guests in nearby room(s) between 1-2AM, to the point that we tried to phone the front office to sort it out. There was no way we felt safe enough to go out to see, or even turn on our light. But nobody answered. It got to where we wanted to get police to investigate but we thought this would make things even worse. The next day I asked at the desk. The person said they did not answer their phone because "we have to sleep sometime" but that they had in fact called the police, who came and evicted one of the two offenders. The staff member explained all this politely, and said it was a "rare event," but I'm not 100% convinced of that, and think there should have been some safe way to get some action from the staff or owners directly.

So if you accept that this sort of thing happens sometime, and that we lost a night's sleep because of it, and that the WiFi was behaving strangely, then just focus on the good things and take your chances. Without the domestic disturbance, I would have rated this 4 stars.

We stayed here for three nights at the start of our trip in the western USA. We found it to be a pleasant motel. From the hotel to the centre of SF is really convenient with BART. A short walk and in about 25 minutes you are on Union Square. The room was small, clean and have everything we needed. Don’t expect super luxury, it’s good value for what you pay. The breakfast was a bit disappointing. A cup of coffee, a piece of toast and an apple, that’s about it. We were in the hotel only to sleep after arriving late from SFO and then after two packed days visiting San Francisco. For us, it was good enough and much cheaper than anything I could find closer to downtown SF.