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“Great but dont park next to the grass” 5 of 5 stars
Review of Hilton Garden Inn Cupertino

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Hilton Garden Inn Cupertino
3.0 of 5 Hotel   |   10741 North Wolfe Road, Cupertino, CA 95014   |  
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Special Offer
AAA Family Fun Package
Ranked #1 of 5 Hotels in Cupertino
Certificate of Excellence
United States
Level Contributor
3 reviews
3 hotel reviews
“Great but dont park next to the grass”
5 of 5 stars Reviewed July 21, 2014

Hotel was great had a great time. arrived during a major street overhaul not their fault but was a hassle. other than that the people are friendly and the hotel is nice. the girl at check in same girl at check out give her a lil break. if you are looking for a nice place this is it. like i said just dont park next to the grass my car was completely covered in water spots that would not come off. we had to take it some place to have it buffed out. in good local as well. not far from our friend or down town. Place in town called the "CREAM" ask about it and go there!!!!!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Fresno
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 9, 2014

This was my first stay at a Hilton Garden Inn, and I must state this property, with its lush landscaping and resort-like coziness, could be considered one of the best in the impressive Hilton portfolio, and dare I say, one of that wields the honor of being the greatest within its catered realm. HGI is not just a bed, a shower, a flat screen television, or a wake-up call. It is a hospitality experience that enhances the human condition to explore the attributes of being with family and embarking on adventures that last a lifetime and beyond. Now, I'm not a Don Draper making a pitch to Conrad Hilton, nor am I an ad man, I'm just an admirer of when a quality product delivers what is guaranteed within their mission statement.

Room Tip: Room 102 is quite spacious, and it being right at a side entrance it was surprisingly quiet, even wi...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 7, 2014

The hotel does not have working air conditioning. It the room was too warm for me to sleep. The front desk staff said that they knew that the hotel was old and the air conditioning didn't really work. There was nothing they could do. I will never stay at that hotel again and will make sure that everyone traveling on business from my company knows that this hotel is no longer acceptable. In addition, the bathroom door self closing is annoying. There is no fan in the bathroom and the ventilation is poor. No air conditioning also contributed to the discomfort. So keeping the door open is required to breath in the bathroom. I wedged a hanger in the door to keep it open. But the whole experience was annoying.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Hacienda Heights, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

The hotel staff was very friendly and helpful and the hotel was very clean. The rooms were well appointed and well nicely cared for. I would definitely return to this hotel the next time I was in the area.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California, today
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 22, 2014

First things first: Location. Close to I-280 and not far from everything from high-tech to SJC airport, it's convenient. But, though the address is on North Wolfe Rd., you (and especially your GPS) will drive by and miss it if you are not ware it's sole access is actually on Pruneridge! You want to turn north ((left if you are coming off I-280) on Pruneridge, followed by the first left turn.

This property is very popular with consultants, corporate employees, etc. and is often sold out week days; weekend rates can be very low for the same reason (and on occasional weekends may host an event or a youth sports team). You will notice a bright, welcoming property with five floors, and most front desk staff are welcoming and savvy. Derreck, Henry in particular are shining lights among front desk personnel, and Rose in the restaurant in the morning - but ninety-plus percent of the people here are top drawer, warmly welcoming, attentive and knowledgeable.

When you arrive you will notice Starbucks coffee in insulated air pots, another of hot water with an attendant selection of teas (and cps, insulators and tops to go), and a large chilled glass container of water with fruit slices. You will also note cookies / biscuits for afternoon snacks. The lobby is high-ceilinged, bright and spacious, and comfortable (and sparkling clean). Checking in is smooth and fast, and Golds and Diamonds also get two bottles of water. and breakfast chits for their stay.

We were attending an event Thursday evening and were upgraded to a suite when we arrived on Thursday afternoon (intending to leave Saturday). While that was nice, when I had to call 9-1-1 / paramedics on Saturday morning as my wife was taken with sudden septic shock and pneumonia to hospital, things changed radically. After a young woman at the desk that afternoon told me I could not extend beyond Sunday because the property was sold out Monday night, other more senior staff made room for me whilst my wife was in Intensive Care Unit at Kaiser Hospital two miles away - a major convenience for day and night trips to support my wife. I requested moving to a standard King room, they accommodated me at a distressed traveler rate with flexible departure until my wife was transported to our home town by ambulance ten days later. When my sister in law flew out from New England, they accommodated her at the same rate as well. We were blown away with the compassion and support we experienced from almost all the staff here! For that reason alone, this is my "go to" place when in the south Bay Area.

The rooms are typically provisioned with ice bucket, Keurig coffee maker and teas, microwave and mini-fridge, hair dryer and ironing set, Neutrogena amenities. Fifth floor rooms and suites are high-ceilinged. There are no safes, typical for HGI, and in this guests's opinion, the technology oriented guests would probably find them useful. In room Wi-Fi is complimentary and decent. Air conditioning is a bit deficient and not able to cope with the occasional warm day - my room thermostat was set at 60 degrees F (16 C) and in the afternoon the room was 78F / 26F on warmer days. (I reported the air con as not working initially, but came to find out this was what ate central air con was capable of by sampling several rooms). Slightly inconvenient, as the bed covering is always a duvet (fortunately with sheets, and not merely the duvet in a duvet cover)..

It gets better: the breakfast here, complimentary for Golds and Diamonds (USD $12.95 for others), is expanded over what Hilton Garden Inns offer and provides more selections (sometimes ham steak, though I preferred spinach omelets) in addition to waffles, pancakes, French toast, omelets and other eggs made to order. The orange juice is very good, and the coffee is Starbucks Pike Place.

Housekeeping is top level hotel class; these people are thorough and efficient, and if you want for anything, ask. There is a nice outdoor pool and a spa, with a lift for those with mobility impairments - a really great enhancement. The fitness room is bright and well furnished. The Business Centre is furnished with multifunction printer and two PCs, copying is available. There is a Pavilion Pantry with some basic sundries and refriegrated foodstuffs, beverages and some wine. An out door area allows one to sit and quaff a favourite beverage on a cool afternoon, and though the property doesn't serve lunch the dinner offerings are quite decent for an HGI.

The parking lot can get close to filled, so arriving late means searching for a parking space.

All in all, this is a brilliant mid-level hotel with mostly attentive and welcoming staff working it (the exception will hopefully be trained or winnowed; she was sometimes behind the office door talking on the phone or texting, even when a guest might be standing at the check-in counter).

Outstanding were the spaciousness, brightness and cleanliness, extended breakfasts with Rosie serving them, and a largely caring, attentive, welcoming staff more than willing to help a guest out at times of need. I would definitely recommend this property and will stay here again.

Room Tip: The fifth floor just in case "Bigfoot" is staying as well ;). Ask for a room that does not...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 21, 2014

This hotel is only 15 minutes from San Jose airport and not within that busy city but well situated among the freeways to get you anywhere you want to go (except at rush hour).
The facility is a bit old but very well refurbished, the rooms large, clean and comfortable (ask for one on the quiet side.
The staff is great and will bend over backwards to help you. The van service is particularly outstanding, and will take you to and from the airport or anywhere else reasonable you want to go.
You can even go to the train station which will get you to San Francisco in a very easy hour, then call for the van when you get back.

If you like oriental food there are plenty of places in a short walking distance, but don't miss the fish and chips at the pub (forget the beer, it's English warm Yuck!). Movies and a mall are a slightly longer walking distance or a fast van ride

Overall, a great place to stay in the Apple area with lots to do and see.

Room Tip: You can get a made to order breakfast if you ask for it.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 20, 2014 via mobile

great service! Stopped off during a road trip. Last minute booking, great location, very clean, plenty of miles and assistance from staff. Teenager friendly. Will return next time in area! Henry at the front desk, AWESOME job!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cupertino

Address: 10741 North Wolfe Road, Cupertino, CA 95014
Phone Number:
Location: United States > California > Cupertino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Cupertino
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cupertino 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Cupertino Hotel Cupertino
Hilton Cupertino
Hilton Garden Inn Hotel Cupertino
Cupertino Hilton Garden Inn

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