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“Excellent staff and ideal location make HGI my first choice in Silicon Valley” 5 of 5 stars
Review of Hilton Garden Inn Cupertino

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Hilton Garden Inn Cupertino
3.0 of 5 Hotel   |   10741 North Wolfe Road, Cupertino, CA 95014   |  
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Ranked #3 of 5 Hotels in Cupertino
Houston, Texas
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Excellent staff and ideal location make HGI my first choice in Silicon Valley”
5 of 5 stars Reviewed April 15, 2013

The staff is very friendly, welcoming, and helpful...as with most HGI properties. The rooms are quiet, in spite of being very close to a freeway (280). You can't beat the convenience of 280 and Wolfe Rd with most high tech companies within 15 min drive. And there is a mall just on the other side of 280 on Wolfe Rd. Love the convenience!

Room Tip: I stayed in room 330 but I'm sure they are all equally nice and quiet. It had no view (faced cu...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 16, 2013
Dear Cindy B,
I want to thank you for sharing your experience at our hotel. It will be such a delight to share your comments with our staff as they take great pride in their work and strive to ensure that every guest leaves with the same feeling that you expressed in your review! Thank you for staying with us. We look forward to your return visit!
Sincerely,
Rick Sisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Las Vegas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

Have stayed here a couple of times while visiting family in Mountain View (for some reason, this property usually cheaper than the sister Hilton Garden Inn Mtn View). Rooms clean and quiet, staff friendly and efficient. Recommended...

Room Tip: Away from front desk quieter
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 16, 2013
Dear jzirkel,
Thank you for recommending our hotel to other traveler's on this site. I am very pleased to know that you continue to choose to stay with us when you visit the Mountain View area. We look forward to welcoming you back!
Kind Regards,
Rick Sisneros
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1 review
5 of 5 stars Reviewed April 3, 2013

We stayed here to attend the 100th birthday celebration for our grandmother. The location was less than ten minutes from the assisted living facility where the event was held, very easy access to Interstate 280.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 16, 2013
Thank you for staying with us! We appreciate your business and hope to welcome you back in the near future!
Sincerely,
Rick Sisneros
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Sunnyvale, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 1, 2013

We enjoyed our stay at the Garden Inn at a very good price. Spent a couple of nights while our house was being renovated. Close and convenient to everything, comfortable rooms, very clean, and staff is attentive and friendly. Enjoyed the morning breakfast brunch. Had a thoroughly relaxing time at the hotel. Would recommend it easily for comfort, convenience, and value. Can't beat it.

Room Tip: Rooms near elevator will be closer to lobby access. Those not will be a bit more of a hike down the...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 5, 2013
Dear ILoveTahoe,
It is always a pleasure when we get to welcome our local neighbors to our hotel! I truly appreciate your review and the time that you took to share your experience with us. Please keep us in mind when you need a place for out of town guests.
Thanks again!
Sincerely,
Rick Sisneros
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Lafayette, Colorado
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 31, 2013

Have been staying here for a few nights a year for 10 years. Still comfortable room and lovely staff. Seems recently renovated and the pool and small hot tub still look nice although we didn't use them this time. Room 212 king bed one side comfortable, slightly firm the other side, mine, like sleeping in oatmeal. The adjustable firmness dial did nothing to change the situation. Not too bad if you like a soft bed but rather disconcerting anyway. Strange to have the exact same , if lovely sunflower painting on both walls? New coffee makers but still the same bad Wolfgang Puck coffee in the room. However they still have great coffee and free fruit in the comfortable lobby. The TV gets FOX but no NBC CBS or ABC, so bring a good book.
Free cookies at night too and a nice little meeting place at the bar and the usual Hilton buffet for breakfast at a reasonable price. I think the restaurant is good too, with moderate prices.
All in all still my go to hotel in Cupertino for the nice welcome and ambiance.

Room Tip: Ask for a room on the side away from the road, much quieter.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 1, 2013
Dear Scotty-TA,
Thank you for taking the time to share your experience and for your valuable feedback. We are very pleased to know that we are your 'go to' hotel in the area and we truly appreciate your loyalty over the last 10 years! Thank you for your feedback regarding the bed in your room. I will share your review with the staff so that we can continue to improve our product.
Creating guest loyalty is our number one priority and your comments are so valuable to us! We look forward to welcoming you back in the future! Here's to another 10+ years!
Sincerely,
Rick Sisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, California
1 review
4 of 5 stars Reviewed March 27, 2013

The hotel is in great condition. It was a bit overpriced but great location. Close to shopping, restaurants, and the freeway! Overall, I had a great experience staying at this particular hotel. The Staff was kind, the room was clean, and the area in which this hotel is situated is exceptional. Lot's of things to do and see in the area. I found that the hotel was a bit overpriced for a one night stay during a work week. I felt safe and I would recommend this hotel to anyone. The staff was very accomadating, and I was pleased with the overall experience. Thanks!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, April 1, 2013
Dear gary d,
What a delight to read such an awesome review! Thank you for sharing your experience at our hotel! A one night stay can get pricey almost anywhere in the Silicon Valley, so I certainly understand. Might I suggest arriving on a Sunday or staying multiple nights as we offer discounts based on arrival days and longer length of stays. With so many things to do and see within an hour of the hotel, it would be worth the additional time spent in the area. Thanks again and we look forward to your return visit!
Kind Regards,
Rick Sisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
1 review
4 of 5 stars Reviewed March 22, 2013

- Close to freeways with quick access to other parts of town.
- Free, decently fast wi-fi
- Unfortunately I was placed in a room right next to the elevators and ice machine, even thought the hotel was not in the least bit full. It should be good business practice to not use those rooms unless necessary.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, March 25, 2013
Dear travelingtrio g,
Thank you for your most recent stay with us and for sharing your review with other travelers. I am sorry to hear that the location of your room was less than ideal. I will definately share your review with the staff so that we can continue to improve processes and exceed expectations. I appreciate your feedback and hope to welcome you back in th future!
Regards,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cupertino

Address: 10741 North Wolfe Road, Cupertino, CA 95014
Phone Number:
Location: United States > California > Cupertino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Cupertino
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cupertino 3*
Number of rooms: 165
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Also Known As:
Hilton Garden Inn Cupertino Hotel Cupertino
Hilton Cupertino
Hilton Garden Inn Hotel Cupertino
Cupertino Hilton Garden Inn

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