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“Room/service Amazing. Internet, So So.” 4 of 5 stars
Review of Hilton Garden Inn Cupertino

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Hilton Garden Inn Cupertino
3.0 of 5 Hotel   |   10741 North Wolfe Road, Cupertino, CA 95014   |  
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Ranked #2 of 5 Hotels in Cupertino
Omaha, Nebraska
1 review
“Room/service Amazing. Internet, So So.”
4 of 5 stars Reviewed January 28, 2013

Amazing hotel, the room was top notch. My only complaint, which I have at a LOT of hotels, is they scrimp on "High speed" internet. My connection was 4 or 5x slower than my BASIC cable internet at home. In 2005, that might have been ok, but in 2013? C'mon.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, February 4, 2013
Dear CalvinPDA,
It is with much delight to know that we were able to amaze you with our product and services! I also want to thank you for your feedback about our High Speed Internet. In such a tech savvy area, we recognize the importance of connection speed and will work toward improving this in the future. Thanks again. We hope to welcome you back the next time you are in the Cupertino area!
Sincerely,
Rick Sisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Singapore
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 24, 2013

I stayed in HGI for 5 days in November last yea and have stayed there several times previously.

It is at a convenient location near Cupertino Village with many restaurants so food is easily accessible.

Parking is plentiful and free.

Rooms are clean although a little too dim for my liking. Furnishings seem a little dated but I guess this is the norm for business hotels.

Front desk is also helpful, helping me to pass on my package which arrived after I checked out to my colleague.

All in all, it was a pleasant experience which also explains why I have been a repeat guest.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, February 4, 2013
Dear mufimurphy,
Thank you for taking the time to share your experiences with our hotel. We sincerely appreciate the opportunity to welcome you back each time and we are delighted that you continue to choose us whenever you are in the area. If there is anything that we can do to enhance our services, please let us know. We are always listening to our guests. Thanks again for choosing us!
Kind Regards,
Rick Sisneros
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Monterey, California
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 5, 2013

Great central location for the San Francisco area if you are wanting to see all around the Bay Area. Within a block of an East Asian market with plenty of restaurants, bakery and even a Starbucks. Apple world headquarters is just a 5 minute drive and their employee store is open to the public. So if you want things you can't buy anywhere else like t-shirts, hats, binders etc. go there.
If you want to spa at the hotel it's out of commission as its being redone and the pool isn't heated. Although its a nice hotel they keep the hallways so cold you almost see your breathe. The front staff I found was indifferent at best.

Room Tip: Ask for a room close to the elevators if you don't want to walk as some of the rooms are a good...
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, January 8, 2013
Dear Kparidy,
Thank you for your return visit and choosing to stay with us again! We would like to offer our sincere apologies for any inconvenience as a result of the spa being serviced and we appreciate your honest feedback on the temperature of the hallway. We will make sure to address these issues with the team so that we can continue to improve our guests’ overall experience.
Kind Regards,
Rick Sisneros
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Eugene, Oregon
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

I was on a visit to Sunnyvale and stayed at the garden inn for a night. $99 plus tax for a standard guest room. the bed is very comfortable. The entire hotel is beautifully designed. It came with a fitness room and pool. Great breakfast and excellent service. will come back if I visit Sunnyvale again

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, January 8, 2013
Dear RoadO,
Thank you for your recent visit and for sharing your experience. We are glad that you enjoyed your stay with us! We are very proud of our beautiful hotel as it is unlike most of the standard Garden Inn hotels. Happy New Year and we hope to see you more in 2013!
Sincerely,
Rick Sisneros
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Tokyo, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2012

HGI Cupertino is my go-to South Bay hotel for good reason: the price is cheap, location is great, and the service excellent.

It's nice that there's free parking and free Internet included in the rate, but what does it for me is the hotel is right by Interstate 280 so I can pretty much get wherever I want to go with ease. And I must say it's nice that a toothbrush and toothpaste are available free at the front desk unlike many other hotels in the same category.

Finally, breakfast is pretty good as well. It's no countertop greaseball diner, but it's in the property and tastes great! And free if you're HHonors Gold or Diamond, which I get to take advantage of every time!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, January 8, 2013
Dear rpereyda,
Thank you for making us your “Go-to” hotel in the area! We appreciate your Brand loyalty and we’re glad that you were able to experience our great service and thoughtful amenities! It is a great honor to know that you will choose us for future visits and we look forward to welcoming you back to the Cupertino area again!
Regards,
Rick Sisneros
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Haifa, Israel
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 22, 2012

This hotel is great for a few nights stay if you have business in Silicon Valley (especially the southern part of). It is very reasonably priced and the breakfasts are nice with a good variety of food.

Internet and parking are free and the room was very spacious.

I highly recommend this hotel.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, January 8, 2013
Dear Nir T
Thank you for staying with us. We appreciate the time that you took to share your experience and we hope to welcome you back again soon!
Sincerely,
Rick Sisneros
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Colorado
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 12, 2012

Hilton Garden Inn in Cupertino is a nice quiet place to stay. The staff is very friendly and helpful. Hotel has recently been renovated, so rooms are nice and fresh. Location is a bit awkward to get to and from in Silicon Valley. It's hidden behind a shopping mall. In hotel restaurant is good but pricey. Roomy health fitness center with good equipment. Highly recommend!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick S, General Manager at Hilton Garden Inn Cupertino, responded to this review, December 14, 2012
Dear isdn4u,
Thank you for choosing to stay with us. We are glad to know that you enjoyed your stay and we hope to welcome you back again in the near future!
Sincerely,
Rick Sisneros
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cupertino

Address: 10741 North Wolfe Road, Cupertino, CA 95014
Phone Number:
Location: United States > California > Cupertino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Cupertino
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cupertino 3*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hilton Garden Inn Cupertino Hotel Cupertino
Hilton Cupertino
Hilton Garden Inn Hotel Cupertino
Cupertino Hilton Garden Inn

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