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“Dirty towels” 3 of 5 stars
Review of Sunburst Spa & Suites Motel

Sunburst Spa & Suites Motel
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Sunburst Spa & Suites Motel
1.0 of 5 Hotel   |   3900 Sepulveda Boulevard, Culver City, CA 90230   |  
Hotel amenities
Ranked #6 of 8 Hotels in Culver City
Setúbal, Setubal, Portugal
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Dirty towels”
3 of 5 stars Reviewed October 13, 2012

The motel was ok, nice price with nice breakfast and near to LA. The problem were the towels. I did a complain and they gave me new bath towels but until the new bath towels were stained from dirty, was disgusting.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vmpCulvercity, Manager at Sunburst Spa & Suites Motel, responded to this review, October 22, 2012
Dear Joana,
Thank you very much for your honest comments. We very much appreciated the fact that you enjoyed your stay here except for the towel incident.
All towels are properly washed and dried and folded after each days usage.In this process we do remove from circulation all towels where stains failed to come out regardless. However, some towels do from time to time slip back into circulation. For this we deeply apologise and will try harder our guests receive stainless towels.
Once again we value your comments and do hope to serve you again.
Thank you
kind regards
Vinny.GM
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47 reviews from our community

Traveler rating
    7
    20
    8
    4
    8
See reviews for
8
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Long Beach, California
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 4, 2012

I was very pleasantly surprised by my stay at the Sunburst. The room was large, and everything was incredibly clean and fresh. The property is close to a busy exit/entrance ramp for the 405 freeway, but the room was sufficiently soundproofed and I slept well. If you stay here, be sure to try Tito's Tacos, one of the LA area's most popular taco stands -- it is about 3 blocks away.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vmpCulvercity, Manager at Sunburst Spa & Suites Motel, responded to this review, October 10, 2012
Thank you very much for your kind words. All our staff also enjoys Titos Tacos . When in town please allow us to serve you again.
All the best to you and your family.
Kind regards
Vinny
GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bologna, Italy
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 20, 2012

The location was good to visit by car Los Angeles and Santa Monica.
Our room was very dirty and there was a terrible smell in the room
There isn't a pool but just a very small dirty tub in the parking.
There isn't a pool but just a very small dirty tub in the parking

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2012

The customer service is horrible! I needed to stay one night with my husband and our two kids, I made the reservation 3 weeks in advance. They didn't have a room with two beds so they told me we could stay in a room with one king sized bed. We arrived near 7pm and were told we couldn't have 4 people in a single bed room! The man at the desk was so incredibly rude to me! They didn't have any compassion or concern for us at all!! We were forced to find another hotel so late in the day, IT WAS SO STRESSFUL!! I WOULD NEVER EVER GO BACK THERE AND I CERTAINLY WOULD ADVISE OTHERS TO STAY ELSEWHERE!!

Stayed August 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vmpCulvercity, Manager at Sunburst Spa & Suites Motel, responded to this review, August 19, 2012
Dear Jackie W.
Had you made a reservation for a room with 2 beds for your family of 5 instead of a reservation for a king room for 2 then I am certain your experience here would have been wonderful.
All reservations can be changed upon arrival depanding on availability. You arrived at 7pm that evening and we had been sold out. I can understand the frustration you went through and hope you consider us again on you next visit to LA.
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Kihei, Hawaii
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2012

Mahalo, for a very pleasant stay.

Motel listed as a Hotel and Spa, was spacious and very clean.
Nice little kitchen. Very clean bathroom.
Great central location to get around.
Staff was accommodating and helpful.
Breakfast ,although we did not partake, was a nice touch with fresh fruit and cereals, and pastry. Coffee was nice and strong. LOL.
Bed was a little firm, but clean and well made.
My Sister, that accompanied me, works at a 5 star resort in Maui and she was , not only surprised pleasantly, but quite content to stay here......we would stay again, probably will.
I was here for a trip to UCLA medical center.

Mahalo,
Ladies from Maui

P.S.
This is a 2 story walk up for those of you traveling with medical issues.

Room Tip: If you cannot climb stairs comfortably, let them know, as this is a "walk up" 2 story. Ou...
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vmpCulvercity, Manager at Sunburst Spa & Suites Motel, responded to this review, July 22, 2012
Thank you berry much for taking the time to write your comments regarding your recent stay at the Sunburst Spa & Suites. We highly value your comments and will continue to upgrade our services and property. Hope to see you again soon. Thank you once again.
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Northallerton, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 25, 2012

A clean but basic motel situated close to the entrance of the 405 Freeway.
Rooms was a good size, clean and a comfortable bed. Decent shower and bathroom facilities.
The free breakfast is basic (disposable plates etc) but does the job.
Free parking also a bonus.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sunburst Spa & Suites Motel, responded to this review, June 26, 2012
Thank you for your encouraging comments on your recent stay.
They were greatly appreciated and valued by all staff members
We hope you will use us again soon and give us another chance to serve you.
Sincere Regards
Vinny P.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carson, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 26, 2012

i stayed in this motel for one night,when i checked my credit card they charged my an extra 50 dollars.when i called them i talked to someone that barley spoke english,she was no help at all she said i was smoking in the room she has proff but would not tell me what it was.the thing is i am a non smoker, and there was a air compresser going off all night so if u want to get ripped off thats the place to stay gotta be the worst place i9 ever stayed

Pat

Stayed January 2012, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunburst Spa & Suites Motel

Address: 3900 Sepulveda Boulevard, Culver City, CA 90230
Location: United States > California > Culver City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Culver City
Price Range (Based on Average Rates): $
Hotel Class:1 star — Sunburst Spa & Suites Motel 1*
Number of rooms: 35
Reservation Options:
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Also Known As:
Sunburst Spa And Suites Motel
Sunburst Motel Culver City
Sunburst Hotel Culver City

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