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“Shower issues, questionable service, ok room.” 2 of 5 stars
Review of Ramada Costa Mesa/Newport Beach

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Ramada Costa Mesa/Newport Beach
3.0 of 5 Hotel   |   1680 Superior Avenue, Costa Mesa, CA 92627   |  
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Ranked #13 of 23 hotels in Costa Mesa
Santa Clara, CA
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Shower issues, questionable service, ok room.”
2 of 5 stars Reviewed 5 days ago NEW

I was there for 2 nights for my nieces wedding. When I arrived, there was no AC on in the room so it was boiling hot since it was on the 3rd floor. The deflector on the AC unit is setup so that it cools everything at about 2 foot level off of the floor - not really all that helpful in a very hot room! This was the hotel recommended on my nieces wedding's website because they had shuttle service to the docks and back. Once at the hotel, they mentioned they didn't have a shuttle to anywhere other than the airport. While at breakfast at the hotel restaurant, an employee agreed to check with her manager and get back to us - she never returned and clearly wasn't really interested in helping us. We ended up going to the front desk and arguing with the manager before they finally agreed to provide us shuttle service to the docks, but not back. Then there is the showers in the morning. My first morning I noticed there was no washcloths in the room. I called to the front desk to ask if they had any and they brought some up. My relatives and I had to laugh later when I found out they had no towels in their room, only washcloths. The water temperature in the shower varied from ice cold to scalding hot both days at the hotel - and I never once touched the knob to adjust it once I thought I had it at the right temperature. The bed itself was fine, but that was about the only thing ok in the room. If I had known that the hotel didn't have shuttle service, I would've stayed elsewhere.

Room Tip: Go for the first floor if you want a room that already a reasonable temp without having the AC crank...
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  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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473 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

I called to make a reservation with Ross, the General Manager, and he was very helpful and kind! I wish all hotel representatives were as generous and pleasant as Ross was! Thank you Ross for helping me when I was in a bind and needed to book something quickly :)

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, New Jersey
1 review
4 of 5 stars Reviewed 6 days ago NEW

I just returned from a 9 night trip to Newport Beach Staying at the Ramada Inn and I was very happy with my stay. After reading many reviews on this hotel I was a little nervous about what I was going to walk into but I have no complaints at all. Check-in was fast and easy, room was ready when we got there - we chose a room on the 3rd floor, room was clean with a comfortable king size bed, flat screen TV, mini fridge, the pool area was nice and clean - never saw any trash laying around or dirt in the pool. There were times when it would get a little noisy but that is to be expected at a pool at 3pm no matter where you are. We only spent a few hours at the pool the entire time but it was enjoyable, most of our time was spent at the beach or exploring the area. I went out for a morning run every morning and felt very safe in the area; its only about 1.5 miles down to the beach and you get a great view of the ocean as you go down Superior Ave towards PCH. There are lots of places to eat and shop near by and there is a supermarket right around the corner where we stocked up on water and snacks for our room.
I would definitely recommend this hotel and would stay there in the future, you get a really good deal for the price.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross S, General Manager at Ramada Costa Mesa/Newport Beach, responded to this review, 5 days ago
Dear Jessica,

Thank you for taking the time to give us feedback about your recent stay at the Ramada Inn & Suites. We enjoy and wish all our guests have a great experience when staying with us
Have a great day and see you next time
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
phoenix
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Were here 6 nights for a team event. The property is way over-priced for dirty, worn condition and lack of management effort to address issues. Pool is literally in the middle of the parking lot. No grounds to speak of at all. Bed takes up most of room and lounge area in suites is similarly cramped. They rented to a large group of underage kids for our final nights and management refused to address their partying and disruption of other families' stays.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross S, General Manager at Ramada Costa Mesa/Newport Beach, responded to this review, 5 days ago
Dear MS32,

Thank you for your recent feedback regarding your stay at the Ramada Inn and Suites. You and I have spoke regarding your issues. If you would like to speak more please give me a call 949-645-2221

Have a great day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 2 weeks ago

We were checked in by a guy named Josh; a very nice and accommodating man. He asked how our travel went, where we were coming from, etc.; then asked what floor we'd like to be on. We wanted to be on the first floor and have a king-size bed; and that was exactly what he gave us. The room had a good size with a refrigerator and a single-cup coffee maker. The single-serve coffee also tasted good, though it's not Starbuck coffee. There's no complimentary breakfast but there's a restaurant on site which we didn't use. Instead, we found a very close restaurant named Tom's Diner (or something similar) that served a full menu and the prices were very good. The only negative was the shower head which didn't put out constant warm water, alternating between hot and cold instead, and the water pressure was very low.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross S, General Manager at Ramada Costa Mesa/Newport Beach, responded to this review, 1 week ago
Dear Tommie P,

Thank you for taking the time to provide us your valuable feedback of your recent stay at the Ramada Inn and Suites Costa Mesa/Newport Beach. I am happy to hear our team provided you with exceptional service.
Let me apologize for the water pressure it is being corrected as we speak.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 2 weeks ago

I was in room 130... The carpet was moist (yuck), mold on the tub, paint peeling on the ceiling and hooks and shelves were falling out of the walls. The other families said their rooms were fine. I would not stay here again.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross S, General Manager at Ramada Costa Mesa/Newport Beach, responded to this review, 1 week ago
Dear Kristinerhee,

Thank you for your recent feedback regarding your stay at the Ramada.
Let me apologize for the issues you encountered. That kind of service in product is not what we offer.
I went with my maintenance engineer and executive housekeeper to personally inspect the room. Unfortunately this room was not up to our standards. We have corrected all issues in this room.
I would like to personally invite you back as my guest for a 1 nt stay after summer is over.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Costa Mesa/Newport Beach

Address: 1680 Superior Avenue, Costa Mesa, CA 92627
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Costa Mesa/Newport Beach 3*
Reservation Options:
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Also Known As:
Ramada Inn And Suites Costa Mesa/Newport Beach
Ramada Inn & Suites Costa Mesa/Newport Beach Hotel Costa Mesa
Ramada Newport Beach
Ramada Costa Mesa/Newport Beach CA - Orange County
Costa Mesa Ramada

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