After looking at the hotel's beautiful website photos, decided to stay here. We saw two rooms. The first room they checked us into was an handicap king suite. It was large, nice view of the lake, however NO closet, no place to hang clothes. Bathroom was unimpressive. Unless you are handicapped, would not recommend this room. We asked the front desk to move us to an executive king suite since that is what we reserved. This room, #312, was extremely large. There is a closet with two robes, safe and hangers. The very clean bathroom had one granite counter sink, shaving mirror that was broken, fruity smelling soaps, towels stored over the toilet, tub with nice shower head and gold lame shower curtain, and a stone/cement floor with no rug. There was a small bathmat, unimpressive towels. Did not care for the bathroom floor at all. Outside the bathroom was a makeup area, mirror and granite counter but no chair. The living room and bedroom areas offered a very nice wood floor. The huge living room area had a comfortable faux white leather love seat, two uncomfortable mod chairs, a glass coffee table, a glass and silver plate high top table with flimsy hard unpadded chairs. There was another round glass table with four similar hard unpadded chairs. There was a bar with sink, cabinets, coffeemaker, and minibar, but we were not given a key to the minibar. There were NO waters available to us in the room. The hotel lounge is listed as open to 1am, so we went down at 11:45pm to buy waters. The bartender told us they already had last call. Closes at 1am, last call at 11:45pm - interesting. We informed him that we merely wanted to purchase bottled waters for our room. He agreed, but it took 15 minutes before they could find us waters. Back to the guestroom review: There was a small glass desk in the living room. It was on wheels and wobbled whenever I tried to write or use laptop. Internet wifi was free but EXTREMELY SLOW. The chair that was at the desk was awful. Perhaps it is suppose to be ergonomic but if that is the intent, it failed miserably. It had a hard unpadded seat and the back was a 3 inch round silver plate bar for a back. So uncomfortable! I swapped a chair from the round table which I already mentioned were hard and unpadded but at least had a better back support. Living room and bedroom had tv's. Bedroom had a three drawer dresser, a chair that was ok, and a king bed that sat between two nightstands. The only space beside the bed was the width of the nightstand on each side - not very much, so had to be a bit careful getting out of bed in the night. My biggest complaint is the mattress and bed linens. OY VEY! the website referred to "luxurious bedding" - but we found it anything but luxurious. It was TERRIBLE. The mattress was lumpy, sagged in the middle. The sheets were so old and worn out, there were HOLES in the sides!!!!! HOLES!!! The sheets were worn out thin, you could see through them. This was just unacceptable, so rather than agree to "go green" as they ask - I requested housekeeping put new sheets on the bed. The second set of sheets were no better than the first set, although I did not readily see any holes. For the reason of the sagging, lumpy mattress and old worn out sheets, I gave this hotel a poor rating. No hotel should ever put worn out sheets with holes on a bed!!! NEVER. The hotel manager should sleep in room #312 and then decide if the sagging lumpy mattress is something to refer to as "luxurious" on the website. In a hotel, a mattress and decent sheets are important. Otherwise I would have rated it Average. The bathroom needed a rug or something to cover the cement stone type floor. The desk and chair could be improved upon. The size of the room is great, wood floors nice - sans the cement in the bathroom. Note: the housekeeping staff are to be given kudos for cleanliness - sans the fact that their management doesn't give them "decent" sheets to use on beds. I really can't stress how OLD and WORN OUT THIN the sheets were. The first set with holes made me sick, and a good thing I saw that in the morning rather than before I actually slept on them. There is a brochure in the room that touts how guests can buy the hotel sheets, towels, etc. I suggest the hotel buy some of their own sheets and use them! I would never purchase their sheets based on what they had on these beds. So while I think this hotel has promise because the executive king rooms are nice - it is not stellar. In fact, our room compared to the website photos prove: don't judge a book by the cover.
Green Features: If the hotel wants guests to reuse sheets - provide ones that do not have holes in them, and are not worn out, old and thin. Do not refer to your beds as luxurious when the fact is that room #312 had a lumpy sagging mattress and old worn out sheets with HOLES.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.