I travel for work and stay here every week. Most of the front desk reps even recognize me when I check in every monday. For the most part, I don't ask much of them. I go to work in the morning, work out in the evening, go to sleep at night. The room is always made up to perfection every day. I once had to stay here over a 2 week period and asked if there was another method of laundry service to avoid what would be a $250 laundry bill using their out-of-house service. They graciously offered to use the housekeeping facilities to wash my clothes. I'm sure that's an exception but one that went far in my book.
They only lose a star on the food and drink aspects. I expect to pay a premium for both but their entrees tend to be bland, boring, and somewhat meager portions. Their mixed drinks are on the weaker side as well. I typically avoid room service and the bar.
I hate to end the review on a bad note since I enjoy this hotel so much. As I said earlier, the rooms are great and the staff is fantastic. The location very useful for me since I work right down the road but you also have quick access to the freeway to go to Newport Beach, LA, or San Diego. This is a quality hotel and I will continue to stay here.