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“Awesome hotel for my business trip!” 5 of 5 stars
Review of The Westin South Coast Plaza

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The Westin South Coast Plaza
4.0 of 5 Hotel   |   686 Anton Blvd., Costa Mesa, CA 92626   |  
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Breakfast for 2 Included
Ranked #5 of 23 Hotels in Costa Mesa
GreenLeadersSilver level
San Francisco
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Awesome hotel for my business trip!”
5 of 5 stars Reviewed July 9, 2014

I went there for a business trip. It was great! There were people there for vacation, and it made me more relaxed. I loved the artificial waterfall there. The staff was very friendly (Jonathan Sun especially!) I got free upgrade to a suite on the top floor and got some snacks :)

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, July 11, 2014
Dear Eileen5566,
Thank you for letting us know that one of our staff made your stay with us. We look forward to seeing you on your next stay.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
New York
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

Attractive hotel with indoor and outdoor lobby and waterfall. The service was consistent with the usual good Westin standard. It is a short walk from a large mall with good options nearby for meals. The rooms were a little dated but clean and comfortable in size. I anticipate staying there again on future business trips.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, July 11, 2014
Dear SeaworthyNewYork,
Thank you for staying with us. Great to hear that you felt the accomodations were comfortable. We are renovating our hotel this year so you will hopefully get an opportunity to experience our new hotel experience.
Guest Relations Manager
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Los Angeles, California
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 5, 2014

This is a lovely hotel connected by a pedestrian bridge to South Coast Plaza. Very quiet. Great views of Orange County from the higher floors. The room, on the SPG floor, was nicely appointed with lots of space and had a very nice bathroom.

The hotel has a beautiful outdoor pool area. There is an adjoining restaurant as well as a small Starbucks-styled shop in the hotel which serves Starbucks coffee. Parking (for a fee) is available in the parking structure across the street.

If you are staying in the area to shop or go to Disneyland, this hotel is a step up from most other choices in the area. I would recommend this hotel for guests who are looking for a more luxurious experience than you would find in a motor inn or a typical three-star hotel.

Room Tip: Rooms at the end of the hall, away from the elevators, in general are more quiet.
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Green Features: If you stay multiple nights, you have the option of skipping maid service in exchange for points or a meal voucher. Westin hotels also recycle.
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, July 11, 2014
Dear Love2travel2too,
Having all the amenities and conveniences of a stay is critical and we are delighted to hear that our services met all of your needs.
Guest Relations Manager
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Watertown, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 29, 2014 via mobile

I stayed at this hotel for a few days for work. I was disappointed by the cleanliness of the room when I arrived. There were mysterious "stains" all over the bathroom walls (looked like vomit to me but who knows). Once I called their attention to this problem housekeeping took care of it, but it should never be the responsibility of the guest to point out these things. I also expected to receive some sort of apology for being put in a dirty room but nothing was offered except for cleaning the mess. Pretty gross. As some other guests have mentioned, there was mold in the shower. Not what you would expect from a westin.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, July 4, 2014
Dear Jaymc734,
Thank you for your feedback. We are excited to inform you that we have a room renovation scheduled later this year.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 28, 2014

The Westin South Coast Plaza is like 50 other Westins in the US. The quality of the bedding, shower, and furnishings are above average for a hotel. The room service menu is pretty good.
I've probably stayed here 20 times in the past 15 years and they have kept the hotel up to date.

The location, a short walk to South Coast Plaza, is also convenient to the airport, UC Irvine, and. Many businesses.

You can't go wrong staying here, but it is lacking a little charm.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, July 4, 2014
Dear GuavaMike
Thank you for staying with us. We value your opinion and look forward to your return.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 24, 2014

We always stay at this hotel when in LA as it is in such a beautiful neat and attractive part of town. The hotel suits us as we always fly in from Sydney and arrive in the morning. Every time we arrive we are greeted by friendly efficient check in staff and are given a room promptly. When you are exhausted from a 14 hour flight it's the best when they tell you that your room is ready!
The rooms are large and always clean and the Westin 'Heavenly Bed' is divine. Another reason why I love this hotel is that it is about a 3 minute stroll over to South Coast Plaza which is my all time favourite shopping mall! The shops are gorgeous with everything you could ever want to buy. Lovely restaurants with delicious food are also at this complex.
The hotel is quiet and very up market with a lovely downstairs bar and lobby.
A special thanks to Kory at reception who went the extra mile assisting me book an extra nights accomodation when my husband was unwell. Nothing was too much trouble and all was done with a smile.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, June 25, 2014
Dear JanSydneyA,
We value and appreciate your feedback. We will make sure that Kory, our front office associate, is informed on how he made you feel during your visit and it made all the difference. It sounds like it made your stay memorable.
Guest Relations Manager
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London
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2014

A good business hotel - it's what you would expect from a Westin in a business area. Rooms are clean, spacious with adequate workspace.

The gym is excellent. A car service is available to take you to local offices.

The outside pool area is well designed - you don't feel that you're so close to a freeway interchange.

Minor point is that the bathrooms are a bit tired and could use some updating. Still adequate though.

I biggest complaint is paying for wifi - this seems to be standard thing at big hotels but I simply disagree with the policy. It should be built into the price.

All in all - I'd stay again for business.

Green Features: They could improve their environmental practices. My towel was replaced daily when I hadn't left it on the floor, which means they're washing towels they don't need to.
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CostaMesaWestin, Guest Relations Manager at The Westin South Coast Plaza, responded to this review, June 25, 2014
Dear Eljefe707,
Thank you for staying with us. We are delighted to hear that you felt all your business needs were met when with us.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin South Coast Plaza

Address: 686 Anton Blvd., Costa Mesa, CA 92626
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Costa Mesa
#4 Green Hotel in Costa Mesa
#6 Business Hotel in Costa Mesa
#6 Romantic Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin South Coast Plaza 4*
Number of rooms: 392
Official Description (provided by the hotel):
A stay at the Westin South Coast Plaza, Costa Mesa allows you to discover the culture, glamour and excitement of Orange County. Close to theater, shopping, Disneyland, Knott's Berry Farm, and more! ... more   less 
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Also Known As:
The Westin South Coast Plaza Hotel Costa Mesa
Costa Mesa Westin
Westin South Coast Plaza
Westin Hotel Costa Mesa
Westin Costa Mesa
Westin South Caost Plaza
The Westin South Coast Plaza Costa Mesa, CA - Orange County

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