A friend and I stayed at this property using SPG points. The front desk staff was very friendly and helpful. The offered my friend the choice of an extra amenity with her stay: a drink at the bar, extra SPG points, or free internet. I still find it unbelievable that Starwood properties charge for internet service in the rooms. We stayed on the 10th floor away from the elevators, which was nice. The ice machine is not near any of the rooms, which is a plus for everyone. It was on the far side of the elevators. When I walked into the room I was happy to see modern furniture, bathroom fixtures, and countertops. Everything was clean and the bed was comfortable. There was free Starbucks coffee and some tea in the room. Did not touch the water bottles and snacks on the desk because I didn't want to pay extra for them. The down side to this property is that parking is $20/night. In Costa Mesa. It's not like it's downtown L.A. where parking is scarce.... However, that fee was waived when we came down the next morning and told the front desk that when we pulled up for the shower half the water came out of the shower head and half of it still came out of the tap below. Yuck. The attendant at the front desk apologized for the inconvenience, thanked us for telling her so she could get maintenance to fix it, and took the parking fee off. That effort to appease us made us happy.
If I were in the area again and didn't have the SPG points, I would look for other accommodations because of the outrageous parking fee.